Marriott Hotels now adding a $50 per person fee after 2 adults when booking an Award
Mar 20, 2019, 6:13 am
#64
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M Senator
Posts: 2,181
Many cities in Europe have a per person nightly city tax that is.a fixed rate (i.e. not a percentage of the room rate.). I have always paid that on reward stays. Rome is the most egregious I have found, currently charging six (6) Euros per person per night. As noted earlier, extra person charges have often been added in Europe especially if a rollaway is required, often as much as $50 or $75 a night in top hotels. The new Marriott policy of charging for the third and fourth person in a room using existing bedding on award stays in the US is pretty annoying, especially if those people (i.e. children) would be free on paid stays.
Mar 20, 2019, 8:36 am
#65
Join Date: Apr 2009
Posts: 132
I have frequently seen it state that there would be a cash portion for taxes and fees and am rarely charged anything. I had a stay in Paris about a year ago and as I remember it said 46 euros on the website, and I asked when I checked in and was told since I was using points there would be no fees and the stay ended up being completely free. I hate to say it but checking with the hotel is likely the only way to get accurate information on fees when using points.
Mar 20, 2019, 9:26 am
#66
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
Yep, I just encountered this. I reserved for 2 adults and 2 kids and the quote had charged me for 2 extra adults. Just checked out and I was not charged for extra people, but I let the front desk know that they are just 4 year olds when I checked in.
Mar 20, 2019, 11:04 am
#67
Join Date: Jan 2011
Posts: 19
Just did a stay using e-certificate complimentary night from old Amex SPG card award. Initially my credit card was hit for $47.00 as a pending charge, which looked to be the taxes. On check out, my portfolio did not reflect that charge. It has since cleared off my credit card, so it looks like, at least for an e-certificate, the taxes are covered in the award.
Mar 20, 2019, 11:55 am
#68
Join Date: Apr 2014
Location: DTW
Programs: AA-Gold, DL-Gold, Bonvoy-Gold, IHG - Platinum
Posts: 15
I recently had a rewards stay at the Marriott Stellaris San Juan and they charged us a flat resort fee (as opposed to the percentage fee that they charge paying customers). Taxes were then added to the $30. fee.
Mar 20, 2019, 1:18 pm
#69
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,447
Mar 20, 2019, 3:29 pm
#70
Suspended
Join Date: Aug 2017
Location: LAX, BOS, and Seat 1A
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Posts: 387
Mar 20, 2019, 6:23 pm
#71
Join Date: May 1998
Location: australia
Posts: 5,762
Yes, but are they 15 year olds by the time you check out?
Mar 24, 2019, 7:24 am
#72
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I recently got hit with a tax on an award night at the SFO Marriott. It was $1,50 and I haven't a clue as to why. I was a solo traveler.
P.S. Before you judge, I redeemed there because it was over $400/night throughout the Bay Area. This hotel consolidation has made staying overnight in some markets untenable.
P.S. Before you judge, I redeemed there because it was over $400/night throughout the Bay Area. This hotel consolidation has made staying overnight in some markets untenable.
Mar 24, 2019, 9:32 am
#73
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
That looks like a $2 flat fee, probably to support local tourism, plus a 9% state/local tax rate being applied to the fee. Given the historic nature of Charleston, it doesn't surprise me that they change an "entrance fee" for hotel guests.
May 24, 2019, 9:07 am
#74
Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
Excerpt from T&Cs
3.2.e. When redeeming Points for an Award Redemption Stay, the Award Redemption Stay includes the cost of a single or double standard room at a Participating Property, room tax/service charge, and extra-person charges, if any. All other charges, including incidentals, resort fees and The Ritz-Carlton Club level charges, are the responsibility of the Member and are not included in the Award Redemption Stay.
I am escalating an issue right now with Sheraton Grand Sydney. I made award bookings for two rooms, one with 2 and one with 3. They add (a ridiculous) $110 additional person fee to the room with 3. (All of their standard rooms have published max occupancy of 3.
Their in house reservation agent (the person I get when emailing the hotel email) says it is for additional person and rollaway bed fee. However on the reservation summary, there is nothing about a bed, only extra person fee.
I sent them the above policy excerpt but they have not responded in over 2 days when every other response was next day.
Edit: Hotel responded and assured that no extra fee would be charged on award stays with existing bedding.
3.2.e. When redeeming Points for an Award Redemption Stay, the Award Redemption Stay includes the cost of a single or double standard room at a Participating Property, room tax/service charge, and extra-person charges, if any. All other charges, including incidentals, resort fees and The Ritz-Carlton Club level charges, are the responsibility of the Member and are not included in the Award Redemption Stay.
I am escalating an issue right now with Sheraton Grand Sydney. I made award bookings for two rooms, one with 2 and one with 3. They add (a ridiculous) $110 additional person fee to the room with 3. (All of their standard rooms have published max occupancy of 3.
Their in house reservation agent (the person I get when emailing the hotel email) says it is for additional person and rollaway bed fee. However on the reservation summary, there is nothing about a bed, only extra person fee.
I sent them the above policy excerpt but they have not responded in over 2 days when every other response was next day.
Edit: Hotel responded and assured that no extra fee would be charged on award stays with existing bedding.
Last edited by shawneve; May 24, 2019 at 12:18 pm
May 24, 2019, 9:46 am
#75
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Pro tip: when number of guests in a room is more than two and they are using existing bedding (or in addition to a crib for an infant), just make a reservation for two.
Consider the number of people you specify when making a booking as number of beds requested.
Consider the number of people you specify when making a booking as number of beds requested.
Last edited by MasterGeek; May 24, 2019 at 9:52 am