Qualifying charges query - spa use
Oct 18, 2018, 7:11 pm
#1
Original Poster
Join Date: Nov 2012
Location: London, UK
Programs: Marriott, Virgin Atlantic, BA
Posts: 187
Qualifying charges query - spa use
Hi
I'm sure this has been asked many times before, but couldn't see an answer. My understanding was that post-merger, they have simplified the qualifying charges when staying at a hotel, and most things qualify to earn points (except parking, service fees, taxes, tips etc).
I had a stay at a St Regis post-merger, and I got points for an on-site restaurant, but no points for an on-site spa. The customer service agent came back to say these are not eligible. Is this a St Regis thing? I've definitely got points for using the spa at other brands
I've checked the T&C, and spa services aren't specifically included or excluded as far as I can see. Any experience here?
Thanks
I'm sure this has been asked many times before, but couldn't see an answer. My understanding was that post-merger, they have simplified the qualifying charges when staying at a hotel, and most things qualify to earn points (except parking, service fees, taxes, tips etc).
I had a stay at a St Regis post-merger, and I got points for an on-site restaurant, but no points for an on-site spa. The customer service agent came back to say these are not eligible. Is this a St Regis thing? I've definitely got points for using the spa at other brands
I've checked the T&C, and spa services aren't specifically included or excluded as far as I can see. Any experience here?
Thanks
Oct 18, 2018, 7:30 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
It's property-specific. If the spa is actually part of the hotel, it should count. But many spas are separate and just share the space, so they wouldn't count.
This is across all Marriott and Hyatt brands.
Oct 22, 2018, 5:47 am
#5
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
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That's not true. I'm not a big spa user except when on a getaway with the gf but spa charges at Marriott are usually eligible charges unless it's a third party operation. I think the rules may have been different for SPG but can't say for certain.
Oct 22, 2018, 7:26 am
#6
Join Date: Feb 2008
Location: In the air
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Posts: 8,717
This is an area where Marriott has always been more generous than SPG and is a step forward for SPGers in the programme (provided the points actually post).
Mar 25, 2019, 6:17 pm
#7
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,597
I recently contacted Marriott to claim spa charges at a Marriott property in Malaysia. The first 2 agents said spa charges are not eligible. The 3rd agent said the same. When I questioned him about below wording from Bonvoy Earn Hotel Points page, he asked me to contact the hotel directly. The 4th agent credited the points without question.Check in and stay at any of our more than 6,700 hotels across our extraordinary portfolio of brands — including Aloft®, W®, The Ritz-Carlton®, JW Marriott® hotels and more.
I did have a look at the Terms & Conditions of the program and there is indeed no mention of spa services under eligible charges but then you have the above paragraph. Do we have an official answer?
Check in and stay at any of our more than 6,700 hotels across our extraordinary portfolio of brands — including Aloft®, W®, The Ritz-Carlton®, JW Marriott® hotels and more.
Earn for more than just your room. Earn on all eligible hotel purchases, including dining, beverages, rounds of golf, spa services and more.
You’ll earn 10 points per US$1 spent on eligible hotel charges, except at Element®, Residence Inn® and TownePlace Suites® hotels, where you’ll earn five points per eligible US$1.
I did have a look at the Terms & Conditions of the program and there is indeed no mention of spa services under eligible charges but then you have the above paragraph. Do we have an official answer?
Mar 25, 2019, 8:22 pm
#8
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Earn for more than just your room. Earn on all eligible hotel purchases, including dining, beverages, rounds of golf, spa services and more.
I did have a look at the Terms & Conditions of the program and there is indeed no mention of spa services under eligible charges but then you have the above paragraph. Do we have an official answer?
That's the answer. It counts just as it historically has for MR properties. I just had it credit automatically with a legacy SPG international property.
Was the Malaysia property legacy Marriott or SPG? I suspect there is some hotel coding in the system. For example, in my most recent stay, I didn't get points on the tips where I did at a legacy MR property.
Mar 25, 2019, 8:45 pm
#9
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Join Date: Apr 2013
Location: PHX
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The SPG properties seem to be resistant to implementing the published Marriott policy. I did not get credit at either SGS or SR Bangkok last month, despite both properties being listed as participating.
At SGS in particular, we're talking about a substantial quantity of points.
At SGS in particular, we're talking about a substantial quantity of points.
Mar 25, 2019, 9:57 pm
#10
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,597
That's the answer. It counts just as it historically has for MR properties. I just had it credit automatically with a legacy SPG international property.
Was the Malaysia property legacy Marriott or SPG? I suspect there is some hotel coding in the system. For example, in my most recent stay, I didn't get points on the tips where I did at a legacy MR property.
Was the Malaysia property legacy Marriott or SPG? I suspect there is some hotel coding in the system. For example, in my most recent stay, I didn't get points on the tips where I did at a legacy MR property.
In my case, it was the understanding of Bonvoy agents. Apparently they have the ability to credit points without consulting the property first. All they need is a copy of the folio.
Tips are written as being excluded as are resort fees and parking so if you do get points on these you are lucky.
Mar 26, 2019, 10:26 am
#11
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I got points for spa at :
St Regis Bali
The Ritz-Carlton Ras Al Khaimah
Al Maha Dubai (post Aug 18 merger)
I believe its property specific as Mahasamatman pointed out earlier
St Regis Bali
The Ritz-Carlton Ras Al Khaimah
Al Maha Dubai (post Aug 18 merger)
I believe its property specific as Mahasamatman pointed out earlier