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Have to book a higher rate now to use RC club level certificates?

Have to book a higher rate now to use RC club level certificates?

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Old Mar 25, 19, 7:36 am
  #1  
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Join Date: Dec 2009
Programs: DL PM
Posts: 229
Have to book a higher rate now to use RC club level certificates?

This is the first time this has happened for me, but I called in to Guest Services today to apply a Ritz club level upgrade certificate (from my Ritz JP Morgan card) for an existing reservation and I was told that the rate would be about $20 more per night if I wanted to use my certificate. The rate I had booked was the standard Member rate for their cheapest room and in the past they would just apply the certificate without rebooking at a different rate. I haven't used one of these certificates in a few months, so I'm wondering if this is one of the new Bonvoy improvements, or if the agent I talked to didn't know what he was doing.
lamprey is offline  
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Old Mar 25, 19, 8:45 am
  #2  
 
Join Date: Dec 2017
Location: SF Bay
Programs: Marriott Titanium
Posts: 839
It has always been this way. The rate for the club upgrade and $100 credit is the same price as the regular rate, which will be somewhat higher than the member rate. These certificates cannot be applied to a normal booking at the member rate. You are most likely mis-remembering your experience in the past, as the only way to attach one of these certificates is to book that special rate.
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nexusCFX is offline  
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Old Mar 26, 19, 1:33 pm
  #3  
 
Join Date: Sep 2001
Location: SJC (AA PLT 2MM - Marriott LTPP - Avis Preferred)
Posts: 1,569
The (phone only) rate code in question is Z38 for the rate that uses the club level upgrade certs and $100 credit. A good proxy rate code to search for online is Z34 (rate code that includes $100 credit only).
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