Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Feb 25, 2019, 11:20 am
#1486
Join Date: Dec 2017
Posts: 36
Data point. 2 certs, old Cat 5 and old Cat 6, in wife's account.
After months of planning, I called (US #) tonight to convert an old 1-5 to new 1-4, and then attach to a Cat 4 reservation I had just made (with too few points). Rep answered, said she didn't see cert in account and put me on hold. I say OK, but 2 seconds later I can foresee the worst case scenario. Sure enough, ten minutes later she returned to say she has converted my old cert and good news: my wife has an extra 30K points in the account because it was an old Cat 6. So without customer input she picked a cert, converted and attached. I had to tell her that, no, she needs to wait until the customer tells her what is needed, because she picked the wrong certificate. I ask if there's any way to "reconvert" to the old code number, and also say I am certain that it can't be done. She apologizes and puts me on hold again...then comes back to say that she has successfully converted the OTHER certificate as well. I now have no chance of upgrading the old Cat 6 (and surprising my wife with the Sydney Harbor View next year), a second certificate that has an expiration date 4 months sooner than I was planning, and a rage headache. Mad at myself and mad at the rep, though I kept my cool and explained to her that shes going to get a LOT of calls in the next few months about these certificates, and she needs to listen instead of just assuming she knows best.
Don't let them put you on hold for any reason. They will undoubtedly screw it up. walk them through every step. Don't get Bonvoyed.
After months of planning, I called (US #) tonight to convert an old 1-5 to new 1-4, and then attach to a Cat 4 reservation I had just made (with too few points). Rep answered, said she didn't see cert in account and put me on hold. I say OK, but 2 seconds later I can foresee the worst case scenario. Sure enough, ten minutes later she returned to say she has converted my old cert and good news: my wife has an extra 30K points in the account because it was an old Cat 6. So without customer input she picked a cert, converted and attached. I had to tell her that, no, she needs to wait until the customer tells her what is needed, because she picked the wrong certificate. I ask if there's any way to "reconvert" to the old code number, and also say I am certain that it can't be done. She apologizes and puts me on hold again...then comes back to say that she has successfully converted the OTHER certificate as well. I now have no chance of upgrading the old Cat 6 (and surprising my wife with the Sydney Harbor View next year), a second certificate that has an expiration date 4 months sooner than I was planning, and a rage headache. Mad at myself and mad at the rep, though I kept my cool and explained to her that shes going to get a LOT of calls in the next few months about these certificates, and she needs to listen instead of just assuming she knows best.
Don't let them put you on hold for any reason. They will undoubtedly screw it up. walk them through every step. Don't get Bonvoyed.
Feb 25, 2019, 11:47 am
#1487
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
I have been following this thread off and on since August. I need some inputs/validation from the collective knowledge on this thread on what I am about to attempt.
I redeemed for an OC9 (w/ 120K AA miles) TP back in August just a few days before the cut over. I also attached the OC9 Partial Cert to a tentative trip I thought we'd make for spring break (mid-March). This hotel I attached it to was going up to a Cat 7 (60K/night) so it made sense. Fast forward to today and I am now sure we are not making the trip. Here's what I believe I need to do.
1. Call Marriott and detach the certificate.
2. Verify that the OC Cert with the original expiration date of XX Aug 2019 shows up in my account.
3. Cancel the reservation to make sure that points dont get pulled.
Question 1 - Is it best to call the US or the UK number to accomplish this? If UK, any preferred timings?
Question 2 - How long does the cert take to show up in the account? Immediately? Check in App or website? I'd like to verify that this has been done correctly while I have the rep on the phone.
I have an idea on where to use the cert but I'd like to take it one step at a time.
I redeemed for an OC9 (w/ 120K AA miles) TP back in August just a few days before the cut over. I also attached the OC9 Partial Cert to a tentative trip I thought we'd make for spring break (mid-March). This hotel I attached it to was going up to a Cat 7 (60K/night) so it made sense. Fast forward to today and I am now sure we are not making the trip. Here's what I believe I need to do.
1. Call Marriott and detach the certificate.
2. Verify that the OC Cert with the original expiration date of XX Aug 2019 shows up in my account.
3. Cancel the reservation to make sure that points dont get pulled.
Question 1 - Is it best to call the US or the UK number to accomplish this? If UK, any preferred timings?
Question 2 - How long does the cert take to show up in the account? Immediately? Check in App or website? I'd like to verify that this has been done correctly while I have the rep on the phone.
I have an idea on where to use the cert but I'd like to take it one step at a time.
I verified that the cert showed up in my app immediately, waited the weekend and then cancelled the original reservation today morning. Thank you all and I guess it helped that I had just the one reservation in my account and just a singe TP cert to worry about.
Feb 25, 2019, 7:05 pm
#1488
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus, Marriott Gold
Posts: 502
Feb 27, 2019, 12:53 pm
#1489
Join Date: Feb 2009
Location: HPN
Programs: Marriott Lifetime Titanium, United Silver, Hertz Presidents
Posts: 124
Hold
Thanks to the great communications in this thread, especially margarita girl who has been all over this for all of us!
today I regret I had to cancel two nice Cat 5 reservations, both with my old OC5s, but the saving grace is they were not lost or Bonvoyed thanks to this thread.
Per the many helpful tips: I did what I was told and repeatedly said the word “detach” and “do not cancel”.
My rep was having trouble with her system but knew what I was afraid of, and while I was horrified about the hold, I figured all of our MMV anyway, and at least she knew I was worried about losing the certificate in even it’s devalued, but better-than-nothing form.
Interestingly, one of the certs repopulated to my account intact. I was very leery and imagine in this thread (I have tried to read all of it over the months but am borderline without a memory so do forget a lot) has had this posted, but on one of the detach and returns, the NC4 didn’t take and it showed as an OC5.
Given how how things can go south as soon as you loose a good rep, and how nothing in my experience has ever left me to believe things will go my way, and the OC was going to expire this July anyway, I asked her to stick with me until we figured out how to get that OC converted to a NC. (The other reservation—the one she put me on hold for due to her “system” troubles, “automatically” remapped to a NC.
i suspect when she did the second detach, she was learning as she went, and perhaps overlooked something. Bottom line was I kept encouraging and thanking her for her patience, and instead of making her (and ultimately me) feel bad, the end result was both are back in my account, good for another year, and she felt like a winner.
Good job margarita girl in helping us all, and all others here. I don’t know what we’d do without this forum, all of our participants... just stellar!
today I regret I had to cancel two nice Cat 5 reservations, both with my old OC5s, but the saving grace is they were not lost or Bonvoyed thanks to this thread.
Per the many helpful tips: I did what I was told and repeatedly said the word “detach” and “do not cancel”.
My rep was having trouble with her system but knew what I was afraid of, and while I was horrified about the hold, I figured all of our MMV anyway, and at least she knew I was worried about losing the certificate in even it’s devalued, but better-than-nothing form.
Interestingly, one of the certs repopulated to my account intact. I was very leery and imagine in this thread (I have tried to read all of it over the months but am borderline without a memory so do forget a lot) has had this posted, but on one of the detach and returns, the NC4 didn’t take and it showed as an OC5.
Given how how things can go south as soon as you loose a good rep, and how nothing in my experience has ever left me to believe things will go my way, and the OC was going to expire this July anyway, I asked her to stick with me until we figured out how to get that OC converted to a NC. (The other reservation—the one she put me on hold for due to her “system” troubles, “automatically” remapped to a NC.
i suspect when she did the second detach, she was learning as she went, and perhaps overlooked something. Bottom line was I kept encouraging and thanking her for her patience, and instead of making her (and ultimately me) feel bad, the end result was both are back in my account, good for another year, and she felt like a winner.
Good job margarita girl in helping us all, and all others here. I don’t know what we’d do without this forum, all of our participants... just stellar!
Feb 27, 2019, 1:36 pm
#1490
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Good job margarita girl in helping us all, and all others here. I don’t know what we’d do without this forum, all of our participants... just stellar!
Feb 27, 2019, 2:40 pm
#1491
Join Date: Mar 2016
Posts: 413
I'm holding off as long until I see the CAT changes that is predicted to happen end of the month.. once announced and if I see the properties I want to stay increasing CAT, i'll call to request to extend my certs.. if not, I'll not do anything until later this Sept to call for an extension. Either way, if I have updates, I'll report back..
He clarified this and confirmed with his supervisor, he then proceeded to cancel the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.
So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
Such great value!
It is also showing that my total rate paid was 45k. I'm assuming this is correct, because the NC 1-4 refund should be 45k points.
- 1 room(s) for 7 nights
- Wednesday, January 1, 2020
- Free Night
- Thursday, January 2, 2020
- 25,000 points
- Friday, January 3, 2020
- 25,000 points
- Saturday, January 4, 2020
- 25,000 points
- Sunday, January 5, 2020
- 25,000 points
- Monday, January 6, 2020
- 25,000 points
- Tuesday, January 7, 2020
- 25,000 points
- Total points rate
45,000 - Estimated government taxes and fees
Included - Total for stay in hotel's currency
Taxes and fees + 45,000 points
Last edited by exploreaswego; Feb 27, 2019 at 5:35 pm
Feb 27, 2019, 2:53 pm
#1492
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Update Everyone: For those that are holding the converted NC certs, I called in today and a very pleasant legacy SPG rep informed me that all certs gets another 1 year extension each.
He clarified this and confirmed with his supervisor, he then proceeded to cancelled the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.
So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
[B]
Looking forward to our 7 nights at The Athenee Bangkok for the New Year weekend! To sweeten the deal, we got them redeemed before the CAT 5 changes next week!
Such great value!
It is also showing that my total rate paid was 45k. I'm assuming this is correct, because the NC 1-4 refund should be 45k points.
He clarified this and confirmed with his supervisor, he then proceeded to cancelled the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.
So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
[B]
Looking forward to our 7 nights at The Athenee Bangkok for the New Year weekend! To sweeten the deal, we got them redeemed before the CAT 5 changes next week!
Such great value!
It is also showing that my total rate paid was 45k. I'm assuming this is correct, because the NC 1-4 refund should be 45k points.
Last edited by rny321; Feb 27, 2019 at 3:26 pm
Feb 28, 2019, 5:59 pm
#1493
Join Date: Mar 2018
Posts: 25
45000 points charged?
I have a similar point breakdown for a different cat 4 hotel in Bangkok. Can anyone explain why were we charged 45000 points for redeeming a certificate?
my legacy cat 6 certificate was converted to a category 4 certificate and attached to a hotel showing the same breakdown provided here with a charge of 45000 points that I did not expect to have to pay.
my legacy cat 6 certificate was converted to a category 4 certificate and attached to a hotel showing the same breakdown provided here with a charge of 45000 points that I did not expect to have to pay.
Update Everyone: For those that are holding the converted NC certs, I called in today and a very pleasant legacy SPG rep informed me that all certs gets another 1 year extension each.
He clarified this and confirmed with his supervisor, he then proceeded to cancel the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.
So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
[B]
Looking forward to our 7 nights at The Athenee Bangkok for the New Year weekend! To sweeten the deal, we got them redeemed before the CAT 5 changes next week!
Such great value!
It is also showing that my total rate paid was 45k. I'm assuming this is correct, because the NC 1-4 refund should be 45k points.
He clarified this and confirmed with his supervisor, he then proceeded to cancel the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.
So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
[B]
Looking forward to our 7 nights at The Athenee Bangkok for the New Year weekend! To sweeten the deal, we got them redeemed before the CAT 5 changes next week!
Such great value!
It is also showing that my total rate paid was 45k. I'm assuming this is correct, because the NC 1-4 refund should be 45k points.
Feb 28, 2019, 6:17 pm
#1494
Join Date: Mar 2018
Posts: 25
45000 points charged?
I have a similar point breakdown for a different cat 4 hotel in Bangkok. Can anyone explain why were we charged 45000 points for redeeming a certificate?
my legacy cat 6 certificate was converted to a category 4 certificate and attached to a hotel showing the same breakdown provided here with a charge of 45000 points that I did not expect to have to pay.
my legacy cat 6 certificate was converted to a category 4 certificate and attached to a hotel showing the same breakdown provided here with a charge of 45000 points that I did not expect to have to pay.
Update Everyone: For those that are holding the converted NC certs, I called in today and a very pleasant legacy SPG rep informed me that all certs gets another 1 year extension each.
He clarified this and confirmed with his supervisor, he then proceeded to cancel the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.
So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
[B]
Looking forward to our 7 nights at The Athenee Bangkok for the New Year weekend! To sweeten the deal, we got them redeemed before the CAT 5 changes next week!
Such great value!
It is also showing that my total rate paid was 45k. I'm assuming this is correct, because the NC 1-4 refund should be 45k points.
He clarified this and confirmed with his supervisor, he then proceeded to cancel the cert and order an attached e-cert to apply on my reservation.
He mentioned in future if anyone gets an legacy SPG rep, just mention to use the IMS system. It's the only system that the agent can manually modify or attached travel certs on their end.
I also called using the contact number via the app on my profile page, no wait time, the number immediately linked me to the "Titianium Elite" Line, whatever that means.
So I would encourage folks with elite status to contact through this method to get a more competent rep than the general line.
So happy to see this in my account now and knowing that my other 2 certs will get to have another extension into Sep 2020 next year!
[B]
Looking forward to our 7 nights at The Athenee Bangkok for the New Year weekend! To sweeten the deal, we got them redeemed before the CAT 5 changes next week!
Such great value!
It is also showing that my total rate paid was 45k. I'm assuming this is correct, because the NC 1-4 refund should be 45k points.
Feb 28, 2019, 6:26 pm
#1495
Join Date: Mar 2014
Posts: 546
I have a similar point breakdown for a different cat 4 hotel in Bangkok. Can anyone explain why were we charged 45000 points for redeeming a certificate?
my legacy cat 6 certificate was converted to a category 4 certificate and attached to a hotel showing the same breakdown provided here with a charge of 45000 points that I did not expect to have to pay.
my legacy cat 6 certificate was converted to a category 4 certificate and attached to a hotel showing the same breakdown provided here with a charge of 45000 points that I did not expect to have to pay.
Feb 28, 2019, 6:32 pm
#1496
Join Date: Mar 2018
Posts: 25
Redemption
RATE DETAILS1 room(s) for 7 nights
- Tuesday, March 5, 2019
- Free Night
- Wednesday, March 6, 2019
- 25,000 points
- Thursday, March 7, 2019
- 25,000 points
- Friday, March 8, 2019
- 25,000 points
- Saturday, March 9, 2019
- 25,000 points
- Sunday, March 10, 2019
- 25,000 points
- Monday, March 11, 2019
- 25,000 points
- Total points rate
45,000 - Estimated government taxes and fees
Included - Total for stay in hotel's currency
Taxes and fees + 45,000 points
Feb 28, 2019, 8:11 pm
#1497
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
the same breakdown as shown few chats below on this thread. I called Marriott, , few times, agents did not provide any useful insights: it seems like a repeated issue for many: this is my breakdown from few days ago after redeeming 7 nights cat 6 legacy cert that was converted to the new cat 4
- Redemption
RATE DETAILS - 1 room(s) for 7 nights
- Tuesday, March 5, 2019
- Free Night
- Wednesday, March 6, 2019
- 25,000 points
- Thursday, March 7, 2019
- 25,000 points
- Friday, March 8, 2019
- 25,000 points
- Saturday, March 9, 2019
- 25,000 points
- Sunday, March 10, 2019
- 25,000 points
- Monday, March 11, 2019
- 25,000 points
- Total points rate
45,000 - Estimated government taxes and fees
Included - Total for stay in hotel's currency
Taxes and fees + 45,000 points
It is NOT a repeat issue. This is how it should show on your reservation,.
It is your problem that you dont understand how things are displayed. For once, Marriott actually is correct and you are not.
The 45K IS the value of your cert that attached to your reservation, You are NOT charged for anything extra.
Besides, do you actually see your point balance gone down by 45K? Or you just interpret the 45K being a charge to you?'
Did you read the Wiki on how many points of a partial cert residual value is? And that is what should show on your reservation.
These have been explained probably 50 or more times since Aug last year and even right on this thread, on how the partial cert would show, and actually can be used as a PROOF that the reservation has had a NC4 correctly attached.
Read back if you are still not understanding it.
Feb 28, 2019, 8:16 pm
#1498
Join Date: Mar 2018
Posts: 25
It is NOT a repeat issue. This is how it should show on your reservation,.
It is your problem that you dont understand how things are displayed. For once, Marriott actually is correct and you are not.
The 45K IS the value of your cert that attached to your reservation, You are NOT charged for anything extra.
These have been explained probably 50 or more times since Aug last year and even right on this thread, on how the partial cert would show, and actually can be used as a PROOF that the reservation has had a NC4 correctly attached.
Read back if you are still not understanding it.
It is your problem that you dont understand how things are displayed. For once, Marriott actually is correct and you are not.
The 45K IS the value of your cert that attached to your reservation, You are NOT charged for anything extra.
These have been explained probably 50 or more times since Aug last year and even right on this thread, on how the partial cert would show, and actually can be used as a PROOF that the reservation has had a NC4 correctly attached.
Read back if you are still not understanding it.
thanks for your reply.
My account is definitely charged with 45000 points in this transaction. The activity clearly show a deduction of 45000 points . I now attach a screenshot as well.
Feb 28, 2019, 8:26 pm
#1499
Join Date: Mar 2018
Posts: 25
It is NOT a repeat issue. This is how it should show on your reservation,.
It is your problem that you dont understand how things are displayed. For once, Marriott actually is correct and you are not.
The 45K IS the value of your cert that attached to your reservation, You are NOT charged for anything extra.
Besides, do you actually see your point balance gone down by 45K? Or you just interpret the 45K being a charge to you?'
Did you read the Wiki on how many points of a partial cert residual value is? And that is what should show on your reservation.
These have been explained probably 50 or more times since Aug last year and even right on this thread, on how the partial cert would show, and actually can be used as a PROOF that the reservation has had a NC4 correctly attached.
Read back if you are still not understanding it.
It is your problem that you dont understand how things are displayed. For once, Marriott actually is correct and you are not.
The 45K IS the value of your cert that attached to your reservation, You are NOT charged for anything extra.
Besides, do you actually see your point balance gone down by 45K? Or you just interpret the 45K being a charge to you?'
Did you read the Wiki on how many points of a partial cert residual value is? And that is what should show on your reservation.
These have been explained probably 50 or more times since Aug last year and even right on this thread, on how the partial cert would show, and actually can be used as a PROOF that the reservation has had a NC4 correctly attached.
Read back if you are still not understanding it.
my balance went down 45000 points.
Feb 28, 2019, 11:54 pm
#1500
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
Step 2 -If you can't find it, look for an OC5 in your account since you might have won the lottery and kept the OC as well as being basically gifted the NC.
Step 3 - Call Marriott and get your 45k refund double-checked