Remind me why I should stay at Ritz-Carlton now?
#46
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I think I read somewhere that average wealth of Ritz or 4 Seasons customers was actually not that high. They tended to be banker, lawyer types that wanted to show/ demonstrate wealth during their one week of vacation a year and thus were embarrassed to ask for benefits, ie more likely to splurge.
That's rather unbecoming with this sort of working stiff mindset
#48
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#49
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My most recent RC experiences were in Asia, so some of this might not be uniformly true in the USA, but RC lounges not only provide free alcohol, but also some fairly top shelf stuff such as XO cognac (but they will give you the VSOP IME if you don't explicitly ask for XO, which I consider to be a cheap and tacky hotel practice). They have a variety of wines, as many as about a half dozen white and a half dozen red choices. There are five food presentations daily: breakfast, light lunch, afternoon tea, appetizers/happy hour, and deserts/after dinner drinks. One has lounge access 24/7, even when the reception desk isn't staffed for a subset of the wines, beer in bottles or cans, and snacks such as cheese and cracker plates, plus chips/nuts/cookies. If you're satisfied without a real sit-down dinner, RC lounges could be considered all inclusive or at least a full board plan including alcohol, although of course you miss the good restaurants in the RC and elsewhere in the city.
#50
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I do believe most of them also provide complimentary pressing for a couple of clothing items daily. And some may offer other items as well. For example, the Orlando RC, Grande Lakes has the following:
- 24-hour access to the Club Lounge: snacks and non-alcoholic beverage
- A dedicated concierge team for your individual needs 7 a.m.-10 p.m.
- Five culinary offerings presented throughout the day
- Complimentary pressing daily for two garments per room
- Complimentary Ritz Kids Day Time Programming for three children (ages 4-12) per room
- Media room with movies and classic family games
- Balconies with views of the pool, lake and golf course
- Views of area fireworks and resort holiday fireworks
- Complimentary Wi-Fi access
- Computer stations and printer
#51
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To me, a Ritz-Carlton Club is far more extensive and much more luxurious than any lounge or executive lounge found at the upscale hotels that most herein are talking about insofar as Platinum access/benefits. The RC Club is a much more elegant space with beautiful decor, plenty of very nice seating, and premium food and beverage offerings, far and above any lounge I've seen at Marriott, Sheraton, Westin, Le Meridien, or even Luxury Collection properties like the Nines Portland.
I would say that the Prince Gallery Tokyo Kioicho has a lounge that is more like the luxury offering of your typical RC Club. But most lounges don't come close.
The RC Club is far more like a Four Seasons Club or Shangri-La Club, often found at FS and Shangri-La properties in Asia, than anything like the "regular" lounges discussed as Platinum benefits at Marriot and Starwood hotels.
I would say that the Prince Gallery Tokyo Kioicho has a lounge that is more like the luxury offering of your typical RC Club. But most lounges don't come close.
The RC Club is far more like a Four Seasons Club or Shangri-La Club, often found at FS and Shangri-La properties in Asia, than anything like the "regular" lounges discussed as Platinum benefits at Marriot and Starwood hotels.
#52
#53
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Found this thread in the Fairmont forum: Fairmont gold
From that thread, it looks like only non-alcoholic drinks are offered and the food offerings seem to be a step down as well. Also, I didn't see "extra" services like free pressing, etc. So I'd say it looks like the Fairmont Gold lounges may be better than most US hotel lounges, but they are still a step or 2 down from the RC lounges. Also note, I tried to read through a few other threads in the Fairmont forum about their Gold Lounges. I noticed comments in a few of those threads about crowds, waiting for tables, people hovering over the food offerings to get them just as they come out, etc. I don't normally see those types of comments with the RC lounges. By not "upgrading" elites or others with Club access, I get the feeling they can tightly control the numbers that have access.
From that thread, it looks like only non-alcoholic drinks are offered and the food offerings seem to be a step down as well. Also, I didn't see "extra" services like free pressing, etc. So I'd say it looks like the Fairmont Gold lounges may be better than most US hotel lounges, but they are still a step or 2 down from the RC lounges. Also note, I tried to read through a few other threads in the Fairmont forum about their Gold Lounges. I noticed comments in a few of those threads about crowds, waiting for tables, people hovering over the food offerings to get them just as they come out, etc. I don't normally see those types of comments with the RC lounges. By not "upgrading" elites or others with Club access, I get the feeling they can tightly control the numbers that have access.
#54
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Really is a CEO going to have the time to beg for lounge access or free breakfast for his extended family. The rich will look at the big picture but I would not think many really wealthy people would be bothered about such trivial matters such as a buffet 3 times a day, in fact the genuinely wealthy probably either rent villas, yachts or if staying at hotels would just order what is convenient via room service. I cannot understand FT's obsession with club lounges. If I am in Hong Kong or Bali I might enjoy a couple of aperatifs in the bar prior to going out and enjoying what the city has to offer and I am not considered especially wealthy. I have stayed at some RCs a while ago and paid for the club access, I noted the worst clients seemed to be parked there permanently trying to get their 'monies worth'. Same with club lounges at legacy spg properties, nice for a glass of wine in the evening but would I eat dinner there? Absolutely not!
#55
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The non-U.S. Fairmont Gold Lounges I have been to had free alcohol but I have never been to RC lounges so I cannot compare first hand.
#56
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To me, a Ritz-Carlton Club is far more extensive and much more luxurious than any lounge or executive lounge found at the upscale hotels that most herein are talking about insofar as Platinum access/benefits. The RC Club is a much more elegant space with beautiful decor, plenty of very nice seating, and premium food and beverage offerings, far and above any lounge I've seen at Marriott, Sheraton, Westin, Le Meridien, or even Luxury Collection properties like the Nines Portland.
I would say that the Prince Gallery Tokyo Kioicho has a lounge that is more like the luxury offering of your typical RC Club. But most lounges don't come close.
The RC Club is far more like a Four Seasons Club or Shangri-La Club, often found at FS and Shangri-La properties in Asia, than anything like the "regular" lounges discussed as Platinum benefits at Marriot and Starwood hotels.
I would say that the Prince Gallery Tokyo Kioicho has a lounge that is more like the luxury offering of your typical RC Club. But most lounges don't come close.
The RC Club is far more like a Four Seasons Club or Shangri-La Club, often found at FS and Shangri-La properties in Asia, than anything like the "regular" lounges discussed as Platinum benefits at Marriot and Starwood hotels.
There are a couple other USA lounges that have been somewhat special in terms of food, although still definitely not comparable to RC lounges or indeed top overseas lounges.
#58
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
You don't sound like the profile of the guest that Ritz-Carlton wants to attract. Ritz-Carlton doesn't sound like the hotel brand that suits your priorities. Problem solved. It sounds like you shouldn't bother much with Ritz-Carlton.
Ritz-Carlton is a luxury brand. Not everyone finds a luxury brand appealing for any number of reasons: high price point, higher prices for related services/amenities, service quotient being higher, perceptions of grandeur/pomposity/formality. etc.
I love a luxury hotel. I try as often as possible to stay in a luxury hotel. I love that Marriott now has numerous luxury options for me to consider.
Ritz-Carlton appeals to many because of its Club. its Club is a lot nicer and more appealing than any Marriott/Sheraton lounge. As a result, it isn't considered the same for lounge purposes as an elite status benefit. I have no trouble with that. Of course, I also am not a fan of lounges OR the Ritz-Carlton Club. I don't find a lounge or even the RC Club to be luxurious. I prefer room service or to dine in a hotel restaurant. (My husband, OTOH, loves a lounge or the Club.)
Ritz-Carlton is a luxury brand. Not everyone finds a luxury brand appealing for any number of reasons: high price point, higher prices for related services/amenities, service quotient being higher, perceptions of grandeur/pomposity/formality. etc.
I love a luxury hotel. I try as often as possible to stay in a luxury hotel. I love that Marriott now has numerous luxury options for me to consider.
Ritz-Carlton appeals to many because of its Club. its Club is a lot nicer and more appealing than any Marriott/Sheraton lounge. As a result, it isn't considered the same for lounge purposes as an elite status benefit. I have no trouble with that. Of course, I also am not a fan of lounges OR the Ritz-Carlton Club. I don't find a lounge or even the RC Club to be luxurious. I prefer room service or to dine in a hotel restaurant. (My husband, OTOH, loves a lounge or the Club.)
For those who prioritize a breakfast benefit, the StR, Lux Collection, W, and Edition properties may be far more appealing than the RC. Or non-luxury brands like Le Meridien, Westin, Marriott, Sheraton, Renaissance, Autograph, Tribute, etc.
For those who prioritize a lounge benefit, the Lux Collection, W, Edition, and non-luxury brands like Marriott, Sheraton, and Renaissance may be far more appealing than the RC.
For those who prioritize a lounge benefit, the Lux Collection, W, Edition, and non-luxury brands like Marriott, Sheraton, and Renaissance may be far more appealing than the RC.
#59
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While you do bring up some valid points, I think the real question is why was Ritz Carlton folded into Marriott and then SPG? If this is supposed to be some exclusive, haughty club where a loyalty program is looked down upon it begs the question, why have one to begin with?
I don't think of luxury brands as necessarily being haughty clubs like you do. I think that perspective often is born of other issues unrelated to this topic, actually. I often say that a person's feelings most often can be attributed first to themselves before others.
Of course, if you don't like luxury brands and/or find them haughty, then you can spare yourself the trouble and not bother to stay at those.
Why have what to begin with? Marriott offers you a choice of so many brands, it's crazy! You don't like the offerings or elite benefits afforded you by the RC brand--then you get to choose one of the other many luxury brands available to you. It's a win win.
Your dislike of the RC brand not offering the same lounge benefit reminds me a lot of how people disdained the addition of the Design Hotels into the SPG loyalty program. They STILL don't offer the same breadth of benefits even now that the loyalty programs are merged. To me, the Design Hotels offer additional options that are quite distinct from the rest of SPG/Marriott--so I can choose to stay at them if I like but get fewer benefits, or I can stay elsewhere for the better benefits. It's the same for lounge access and RC.
Ironically, I chose the Atlantis by Giardino Design Hotel in Zurich over the Marriott Autograph Kameha Grand Zurich for our stay in Oct. Both look to be quite nice hotels, but I liked the more luxurious ambience and the location of the Atlantis. I give up the ability to get upgraded or recognized as an Ambassador guest or free breakfast at the Atlantis. But I decided that tradeoff was worth it for us for that stay. You might choose otherwise. How nice it is that both of us have options that might better suit us?
The wealthy people who enjoy RC probably don't care about the points, and the point collectors just get upset at the lack of recognition.
That said, I think members do have a justified reason to be turned off to this.
You said it yourself that you prefer the St Regis. Why exactly has STR managed to offer this recognition but not RC? Is RC that much more exclusive?
Ritz-Carlton is one of the progenitors of a luxury Club at a 5* luxury hotel and has a Club as a brand standard for most (but not all) of its properties. That standard, whether people want to accept it or not, is a massively far cry from the lounges/executive lounges seen at Sheraton, Marriott, and similar business-centric hotels. It isn't even close. Ritz-Carlton uses those Clubs as a massive profit center--people pay up to $200-300 per day for the ability to use and access those Clubs and the often extra privileges that come with Club access. It isn't the same. That's why Ritz-Carlton owners likely won't give that up.
If you don't like that choice, then you get to vote with your wallet by not staying at Ritz-Carlton hotels. I don't think they will miss you, I'm afraid.
I don't ever like lounges, so I also don't care much about the Ritz-Carlton Club. But I absolutely can understand the reasons for Ritz-Carlton Club access not being a guaranteed benefit for Platinum guests. Some RC properties still may elect to offer the upgrade to Club access at their discretion, of course.
Same could be said about the Edition Hotels. Are they more exclusive than a W?
Edition is more exclusive in that there are so darn few of them. But not in any other ways to me.
There was a time in this world when loyalty and business meant you were recognized and rewarded. One thing I have learned in my short time in this world is that the true high end stores and restaurants treat me with the same excellent care if I'm wearing a t-short or shorts. Those that put up an attitude (where the hourly employee thinks he/she is better than you) are fugazis.
P.S. I have never seen a Lux Collection, W, or Edition with a lounge.
But most luxury brand hotels do not have lounges since they eat into food/beverage revenue.
Last edited by bhrubin; Aug 28, 2018 at 3:08 pm