How to use SNAs since the merger
Aug 31, 2018, 3:50 am
#31
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Several times. SNA returned immediately. You should be fine.
Aug 31, 2018, 5:56 am
#32
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
been over a week now
Sep 1, 2018, 7:42 am
#33
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
I have 5 SNAs after merging however i can't seem to figure out how to apply them ?
What i did was to
(1) Input my date and hotel
(2) select the room (picked the cheapest)
(3) Saw the confirmation screen that i can fill up my preferences however i don't see any option to 'apply' SNA
Thanks.
What i did was to
(1) Input my date and hotel
(2) select the room (picked the cheapest)
(3) Saw the confirmation screen that i can fill up my preferences however i don't see any option to 'apply' SNA
Thanks.
Sep 1, 2018, 7:55 am
#34
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
I have 5 SNAs after merging however i can't seem to figure out how to apply them ?
What i did was to
(1) Input my date and hotel
(2) select the room (picked the cheapest)
(3) Saw the confirmation screen that i can fill up my preferences however i don't see any option to 'apply' SNA
Thanks.
What i did was to
(1) Input my date and hotel
(2) select the room (picked the cheapest)
(3) Saw the confirmation screen that i can fill up my preferences however i don't see any option to 'apply' SNA
Thanks.
Sep 1, 2018, 8:50 am
#37
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Sep 2, 2018, 8:58 am
#38
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Is there a way to tell what hotel gives you what?
Do I have to book a room at every hotel in the area I want to stay, then try to apply SNA and see which one has the best outcome, then cancel all the other reservations. Seems like a non optimal solution for both myself and Marriott.
Sep 2, 2018, 9:04 am
#39
Join Date: Jun 2000
Location: toronto
Posts: 914
I have 2 reservations, one was made before the merger at the Cotton House(part of a travel package), and another after the merger at a Marriott(paid stay) in LA.
On the website, when i click to view the reservations, I see the option to apply the SNA for the Marriott, but when I click on the Cotton House reservation, that SNA option does not appear?
On the website, when i click to view the reservations, I see the option to apply the SNA for the Marriott, but when I click on the Cotton House reservation, that SNA option does not appear?
Sep 2, 2018, 9:12 am
#40
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
That really stinks as they are NOT guaranteed suites now, just nicer rooms....
Is there a way to tell what hotel gives you what?
Do I have to book a room at every hotel in the area I want to stay, then try to apply SNA and see which one has the best outcome, then cancel all the other reservations. Seems like a non optimal solution for both myself and Marriott.
Is there a way to tell what hotel gives you what?
Do I have to book a room at every hotel in the area I want to stay, then try to apply SNA and see which one has the best outcome, then cancel all the other reservations. Seems like a non optimal solution for both myself and Marriott.
A. Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per room, per night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
They should rebrand it as "Best Upgrade Night Awards"
Sep 2, 2018, 10:28 am
#41
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Couldn't remember but did the T&Cs from SPG mentioned the word premium rooms?
A. Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per room, per night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
They should rebrand it as "Best Upgrade Night Awards"
A. Suite Night Awards may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per room, per night basis, subject to availability and the applicable terms and conditions set forth below for Suite Night Awards:
They should rebrand it as "Best Upgrade Night Awards"
Sep 2, 2018, 10:37 am
#42
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Used my first post-integration SNA for an upcoming stay at the Armenia Marriott Yerevan - fairly straightforward website with all the available room options laid out. Selected two of the four available suites, received a confirmation of the highest-category available suite forty-five minutes later.
Easier than with SPG with a record response, I daresay... although this could easily have been an isolated incident. We shall see in the future...
khabah
Easier than with SPG with a record response, I daresay... although this could easily have been an isolated incident. We shall see in the future...
khabah
Sep 2, 2018, 10:57 am
#43
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Same problem here. SNA request applied to booking at SPG property in Singapore starting today - nothing happened with it, no news or updates in the 5 days leading up to today and now it seems to have vanished. Not credited back, no upgrade confirmed. Really poor, this is something they should sort out asap - issues starting to impact bookings and stays now.
Sep 2, 2018, 11:57 am
#44
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I have 2 reservations, one was made before the merger at the Cotton House(part of a travel package), and another after the merger at a Marriott(paid stay) in LA.
On the website, when i click to view the reservations, I see the option to apply the SNA for the Marriott, but when I click on the Cotton House reservation, that SNA option does not appear?
On the website, when i click to view the reservations, I see the option to apply the SNA for the Marriott, but when I click on the Cotton House reservation, that SNA option does not appear?
Sep 3, 2018, 12:58 am
#45
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
I called and applied my SNAs (still can't do it online via SPG due to logon IT issues).
One thing to note - the Plat rep was unable to tell me the SqM of the upgradeable room options (which is usually how I pick). She said that info used to be provided on her screen - but since the merger, it has been removed. Just another friendly change brought to you by Marriotts IT dept.
One thing to note - the Plat rep was unable to tell me the SqM of the upgradeable room options (which is usually how I pick). She said that info used to be provided on her screen - but since the merger, it has been removed. Just another friendly change brought to you by Marriotts IT dept.