How to use SNAs since the merger
Aug 24, 2018, 6:32 am
#1
Original Poster
Join Date: Mar 2000
Location: NYC
Programs: UA 1K 2MM; SPG LT Platinum
Posts: 392
SNAs actually clearing since merger?
Hi! Has anyone had an SNA clear since this weekend? I have an SNA request in (submitted Pre-merge) which is now 4 days out but I didn’t get the customary email saying ‘we’re working on it’, and the property clearly has the suites available for the entire stay. Just wondering if the SNA system is actually just not running properly?
Aug 24, 2018, 6:41 am
#2
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
Nope. Same problem here. I've called the property a few times to inquire and all they keep doing is transferring me to corporate. I spoke to corporate yesterday and the lady ensured me the system is working as designed and everything "looks good" in my reservation.
The problem is my reservation only tells me SNAs are waitlisted on the web. The mobile app doesn't say they are. And the two pending SNAs are showing back in my account during the transition on the 18th.
I think I'm not getting an upgrade which really stinks as there will be four of us in the room.
-RM
The problem is my reservation only tells me SNAs are waitlisted on the web. The mobile app doesn't say they are. And the two pending SNAs are showing back in my account during the transition on the 18th.
I think I'm not getting an upgrade which really stinks as there will be four of us in the room.
-RM
Aug 24, 2018, 6:43 am
#3
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
How to use SNAs since the merger
Does anyone know how we're supposed to use SNAs since the merger?
I've got a Starwood property (Sheraton California) reservation coming up that I would like to apply SNAs.
The mobile app says "your SNAs are not eligible on this reservation" (which is a lie). The app also happens to say that for EVERY reservation I have.
The Marriott website redirects me to starwoodhotels.com whenever I click on View/Modify. If I click "Apply for an upgrade" it brings me to the login page. No login works. Not my old SPG#, my new SPG# (from Aug18) or my Marriott Rewards. All logins fails for me on starwoodhotels.com.
So other than calling the elite line how are we supposed to use our SNAs??
Thanks,
RM
I've got a Starwood property (Sheraton California) reservation coming up that I would like to apply SNAs.
The mobile app says "your SNAs are not eligible on this reservation" (which is a lie). The app also happens to say that for EVERY reservation I have.
The Marriott website redirects me to starwoodhotels.com whenever I click on View/Modify. If I click "Apply for an upgrade" it brings me to the login page. No login works. Not my old SPG#, my new SPG# (from Aug18) or my Marriott Rewards. All logins fails for me on starwoodhotels.com.
So other than calling the elite line how are we supposed to use our SNAs??
Thanks,
RM
Aug 24, 2018, 6:58 am
#4
Join Date: Jun 2004
Location: SF Bay Area
Programs: UA 1K, Starwood/Marriott Plat, Others of little note
Posts: 1,148
Does anyone know how we're supposed to use SNAs since the merger?
I've got a Starwood property (Sheraton California) reservation coming up that I would like to apply SNAs.
The mobile app says "your SNAs are not eligible on this reservation" (which is a lie). The app also happens to say that for EVERY reservation I have.
The Marriott website redirects me to starwoodhotels.com whenever I click on View/Modify. If I click "Apply for an upgrade" it brings me to the login page. No login works. Not my old SPG#, my new SPG# (from Aug18) or my Marriott Rewards. All logins fails for me on starwoodhotels.com.
So other than calling the elite line how are we supposed to use our SNAs??
Thanks,
RM
I've got a Starwood property (Sheraton California) reservation coming up that I would like to apply SNAs.
The mobile app says "your SNAs are not eligible on this reservation" (which is a lie). The app also happens to say that for EVERY reservation I have.
The Marriott website redirects me to starwoodhotels.com whenever I click on View/Modify. If I click "Apply for an upgrade" it brings me to the login page. No login works. Not my old SPG#, my new SPG# (from Aug18) or my Marriott Rewards. All logins fails for me on starwoodhotels.com.
So other than calling the elite line how are we supposed to use our SNAs??
Thanks,
RM
Aug 24, 2018, 7:01 am
#5
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
I had my Ambassador do it. I too was stymied every other way (same issue comes up when you try and modify an existing Starwood reservation).
She was able to. But it also took a couple days. And she made clear she can't even touch those existing reservations until next week.
So if the most trained, most responsive Marriott folks can't do this stuff...we don't have a chance.
She was able to. But it also took a couple days. And she made clear she can't even touch those existing reservations until next week.
So if the most trained, most responsive Marriott folks can't do this stuff...we don't have a chance.
Aug 24, 2018, 7:49 am
#6
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
Does anyone know how we're supposed to use SNAs since the merger?
I've got a Starwood property (Sheraton California) reservation coming up that I would like to apply SNAs.
The mobile app says "your SNAs are not eligible on this reservation" (which is a lie). The app also happens to say that for EVERY reservation I have.
The Marriott website redirects me to starwoodhotels.com whenever I click on View/Modify. If I click "Apply for an upgrade" it brings me to the login page. No login works. Not my old SPG#, my new SPG# (from Aug18) or my Marriott Rewards. All logins fails for me on starwoodhotels.com.
So other than calling the elite line how are we supposed to use our SNAs??
Thanks,
RM
I've got a Starwood property (Sheraton California) reservation coming up that I would like to apply SNAs.
The mobile app says "your SNAs are not eligible on this reservation" (which is a lie). The app also happens to say that for EVERY reservation I have.
The Marriott website redirects me to starwoodhotels.com whenever I click on View/Modify. If I click "Apply for an upgrade" it brings me to the login page. No login works. Not my old SPG#, my new SPG# (from Aug18) or my Marriott Rewards. All logins fails for me on starwoodhotels.com.
So other than calling the elite line how are we supposed to use our SNAs??
Thanks,
RM
Aug 24, 2018, 7:52 am
#7
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
Same problem here. I had no email notices re an applied SNA. Called and spoke to Gold and Plat desk during the 5 day window and they said since it shows as "pending" the system was "working on it" and there was nothing that could be done.
At check in FD manager came out to say sorry, they tried to clear it but the systems aren't working properly. They don't know why it wouldn't clear. But they were happy to provide me with the walk up upgrade to a suite and, luckily for me, SNAs are now back in my account waiting to be reapplied to another reservation.
Day after check in got an email saying SNA was denied.
Sadly, no SNAs can be reapplied to future reservations at this time. https://www.flyertalk.com/forum/marr...l#post30124381 (unless one calls I suppose).
At check in FD manager came out to say sorry, they tried to clear it but the systems aren't working properly. They don't know why it wouldn't clear. But they were happy to provide me with the walk up upgrade to a suite and, luckily for me, SNAs are now back in my account waiting to be reapplied to another reservation.
Day after check in got an email saying SNA was denied.
Sadly, no SNAs can be reapplied to future reservations at this time. https://www.flyertalk.com/forum/marr...l#post30124381 (unless one calls I suppose).
Aug 24, 2018, 8:04 am
#8
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
I had my Ambassador do it. I too was stymied every other way (same issue comes up when you try and modify an existing Starwood reservation).
She was able to. But it also took a couple days. And she made clear she can't even touch those existing reservations until next week.
So if the most trained, most responsive Marriott folks can't do this stuff...we don't have a chance.
She was able to. But it also took a couple days. And she made clear she can't even touch those existing reservations until next week.
So if the most trained, most responsive Marriott folks can't do this stuff...we don't have a chance.
Sounds like the rest of us PPE and lower peons needs to call the call center.
-RM
Aug 24, 2018, 9:20 am
#9
Join Date: Jun 2004
Location: SF Bay Area
Programs: UA 1K, Starwood/Marriott Plat, Others of little note
Posts: 1,148
Aug 24, 2018, 3:49 pm
#10
Join Date: Nov 2015
Posts: 24
Can’t redeem Suite Night Awards
Sorry if there was a mega thread I missed but I have a reservation at the St Regis Punta Mita and it’s not letting me use my Suite Night Awards. The new apps are saying it’s not available on my reservation (despite being available last week) and the website says it’s available but takes me to a 404 page when I try it.
Is this just a factor of the merger or is something else going on? I don’t particularly want to spend another hour on hold (even on the Platinum line) to get this done...
edit: turns out the mobile app and website are broken. Awards could be requested without issue on desktop. Requesting the desktop site on mobile does not work.
Is this just a factor of the merger or is something else going on? I don’t particularly want to spend another hour on hold (even on the Platinum line) to get this done...
edit: turns out the mobile app and website are broken. Awards could be requested without issue on desktop. Requesting the desktop site on mobile does not work.
Last edited by amarine88; Aug 24, 2018 at 4:06 pm Reason: Solved.
Aug 24, 2018, 4:53 pm
#11
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Suite Night Awards Question
Apologies as I searched and this came up multiple times, but I couldn't find anything applicable. Probably my own fault. I cannot figure out how to elect or use them. Is it too early in the transition? Just booked an award stay at the St Regis Puerto Rico and wanted to use two suite night awards. Thanks for any info.
Aug 24, 2018, 5:13 pm
#13
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
Reported here: https://www.flyertalk.com/forum/marr...ce-merger.html
Aug 24, 2018, 5:37 pm
#14
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Aug 24, 2018, 6:19 pm
#15
Join Date: Dec 2007
Location: Singapore
Programs: Flying Blue Platinum (Sky Team Elite Plus) / Marriott Ambassador Elite / Singapore Airlines PPS club
Posts: 52
Same problem here. SNA request applied to booking at SPG property in Singapore starting today - nothing happened with it, no news or updates in the 5 days leading up to today and now it seems to have vanished. Not credited back, no upgrade confirmed. Really poor, this is something they should sort out asap - issues starting to impact bookings and stays now.