Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Dec 31, 2018, 9:47 am
#361
Join Date: Aug 2018
Posts: 902
It’s an obnoxity to submit a LNF claim under one’s MR membership number (and earn points and get Elite treatment for that stay) and yet expect the member rate available online not to be used for comparison with the competing rate.
Dec 31, 2018, 11:58 am
#362
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
That wasn't the case with SPG BRG. If membership was free, that was considered a valid competitive rate.
Dec 31, 2018, 12:00 pm
#363
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
So, submit LNF claim without being signed in and for a reservation that doesn't have the Marriott Rewards number attached ?
Dec 31, 2018, 12:39 pm
#365
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Dec 31, 2018, 12:46 pm
#366
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,470
I feel like you're completely missing the point of what is being said. You can't have it both ways. The way Marriott tries to have the lowest price available is via the member pricing.
Dec 31, 2018, 1:03 pm
#367
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Dec 31, 2018, 1:15 pm
#368
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,470
Jan 1, 2019, 3:59 pm
#369
Join Date: Sep 2017
Programs: Miles&More
Posts: 66
Hotel Name: Courtyard Green Community Dubai
Arrival Date: Jan 2019
Departure Date: Jan 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: King
Marriott Brand Website Rate: 1565 aed for 2 days with free cancellation
Actual Approved Rate: 691 aed flexible
Comments: Rate includes breakfast so no need to use the plat amenity.
Hotel Name: Aloft Bangkok
Arrival Date: Jan 2019
Departure Date: Jan 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: King
Marriott Brand Website Rate: 7,380 thb for 2 days with free cancellation
Actual Approved Rate: 5,007 thb flexible
Comments: Was looking 4 weeks ago and rates were over 3,500 for prepaid so was happy to get free cancellation for 1,000 less and it will add another brand for the promo.
Arrival Date: Jan 2019
Departure Date: Jan 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: King
Marriott Brand Website Rate: 1565 aed for 2 days with free cancellation
Actual Approved Rate: 691 aed flexible
Comments: Rate includes breakfast so no need to use the plat amenity.
Hotel Name: Aloft Bangkok
Arrival Date: Jan 2019
Departure Date: Jan 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: King
Marriott Brand Website Rate: 7,380 thb for 2 days with free cancellation
Actual Approved Rate: 5,007 thb flexible
Comments: Was looking 4 weeks ago and rates were over 3,500 for prepaid so was happy to get free cancellation for 1,000 less and it will add another brand for the promo.
Jan 3, 2019, 6:16 am
#370
Join Date: Dec 2007
Location: Canada
Posts: 1,512
Not sure but I thought the old SPG BRG program a person could put in a BRG if there was a 3rd party rate found even if the hotel showed no availability? Am I wrong....I didn't use it myself for a BRG if that was the case.
I notice a location with 3rd party rates but the location shows sold out? Is this something that can be done now with the merge.........I am assuming, probably not.
I notice a location with 3rd party rates but the location shows sold out? Is this something that can be done now with the merge.........I am assuming, probably not.
Jan 3, 2019, 7:03 am
#371
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Not sure but I thought the old SPG BRG program a person could put in a BRG if there was a 3rd party rate found even if the hotel showed no availability? Am I wrong....I didn't use it myself for a BRG if that was the case.
I notice a location with 3rd party rates but the location shows sold out? Is this something that can be done now with the merge.........I am assuming, probably not.
I notice a location with 3rd party rates but the location shows sold out? Is this something that can be done now with the merge.........I am assuming, probably not.
Jan 6, 2019, 12:33 pm
#372
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Hotel Name: Cosmopolitan of Las Vegas
Arrival Date: 19 November 2018
Departure Date: 20 November 2018
Number of Rooms: 1
Number of Guests: 1
Room Type: Guestroom with two Queen beds
Marriott Brand Website Rate: $170.00 (+ tax)
Competing Rate: $130.30 (+ tax)
Actual Approved Rate: $90.49 (+ tax)
Comments: Took the discount, which was a no brainier. I hate the fact that the SLS no longer exists, so I hope this is a decent stay.
Arrival Date: 19 November 2018
Departure Date: 20 November 2018
Number of Rooms: 1
Number of Guests: 1
Room Type: Guestroom with two Queen beds
Marriott Brand Website Rate: $170.00 (+ tax)
Competing Rate: $130.30 (+ tax)
Actual Approved Rate: $90.49 (+ tax)
Comments: Took the discount, which was a no brainier. I hate the fact that the SLS no longer exists, so I hope this is a decent stay.
Jan 6, 2019, 2:42 pm
#373
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
Definitely getting more tedious, but still worth the effort.
Recently booked 3-night stay at the JW Singapore ... 50% savings on rate, but they changed it to non-refundable ... they accepted the tax included price though w/o hassle
Recently booked 1-night stay in NYC ... $5 savings ($106 --> $101) so took the 5k points. Took 3 run-arounds because comparison rate included tax. Finally got it approved and the non-refundable rate became refundable ...
Recently booked 3-night stay at the JW Singapore ... 50% savings on rate, but they changed it to non-refundable ... they accepted the tax included price though w/o hassle
Recently booked 1-night stay in NYC ... $5 savings ($106 --> $101) so took the 5k points. Took 3 run-arounds because comparison rate included tax. Finally got it approved and the non-refundable rate became refundable ...
Jan 6, 2019, 3:01 pm
#374
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
I called LNF after a strange rejection. The phone agent was nice and could not explain why it was rejected. Nevertheless, he said LNF cannot be re-processed over the phone. I need to email LNF team.
it seems to me that the only thing LNF phone agent can do is to explain why a claim was rejected.
Jan 8, 2019, 1:42 am
#375
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
If you respond to one of the emails do they respond back or is there a separate email address that you need to write to. They merged two of my bookings when I actually wanted to have a new booking for different dates and cancel the old booking but I havent received a response from them.