Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Nov 3, 2019, 10:26 am
#1201
Join Date: Nov 2019
Posts: 40
I just thought I would share. I was surprised it was approved so quickly.
Hotel Name: Courtyard Shin-Osaka Station
Date of stay: Dec 12-15
Number of Guests:2
Room Type: 2 Twin
Marriott Brand Website Rate: 88,197JPY Total (22,540JPY + 20,900JPY + 29,450JPY Nightly)
Competing Rate:82,400JPY Total (22,800JPY per Night)
Actual Approved Rate: 62,073JPY Total (17,100JPY per Night)
Hotel Name: Courtyard Shin-Osaka Station
Date of stay: Dec 12-15
Number of Guests:2
Room Type: 2 Twin
Marriott Brand Website Rate: 88,197JPY Total (22,540JPY + 20,900JPY + 29,450JPY Nightly)
Competing Rate:82,400JPY Total (22,800JPY per Night)
Actual Approved Rate: 62,073JPY Total (17,100JPY per Night)
Nov 3, 2019, 10:41 am
#1202
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
i've been doing a back & forth dance with the brg team over the last 4 days....there are 2 third party websites that display a $270 a night rate for a property in manhattan for later this month....the marriott website is selling the same room for $328....i file the claim during the day when the $270 rate is available & by the time the brg team replies its late in the evening & the lower rate is gone....then the lower rate comes back on the third party websites the following morning....
after getting rejected 3 times, i filed a 4th claim in the evening when the rate was not available, expecting it to come back the following morning....it did, but i still received the brg reply late in the evening when the rate was once again missing....
extremely frustrating as i can still see the lower rate right now....
after getting rejected 3 times, i filed a 4th claim in the evening when the rate was not available, expecting it to come back the following morning....it did, but i still received the brg reply late in the evening when the rate was once again missing....
extremely frustrating as i can still see the lower rate right now....
Arrival Date: 3 nights in november....
Number of Rooms: 1....
Number of Guests: 1....
Room Type: king guest room....
Marriott Brand Website Rate: 322.00 plus taxes per night....
Competing Rate: $262.00 plus taxes per night....
Competing Web Site: ....
Actual Approved Rate: $196.50 plus taxes per night....
LNF Award: 25% off....
Comments: got lucky on the 5th day....the rate was still available on the 3rd party website at the time i could call in & have the brg desk review the rejected claim....the agent confirmed that the rate was available & she approved the claim....a couple of hours later i was curious if the rate was still available on the 3rd party website & just as i suspected, the rate has once again disappeared....
Nov 4, 2019, 4:05 am
#1203
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Hello just looking for some advice, I have completed many IHG BRGs, handful of Hilton and now Marriott also but never come across this situation. I submitted a Claim for a 3-night stay (1 booking for clarity), totalling approx. 13000 ZAR at the 15 on orange cape town hotel. Received a positive response accepting the claim for a comparable rate totalling 12644 rand.
It is also important to note, as many might be aware some OTAs have multiple instances for the same hotel and there was indeed a lower comparable at 11 924, however they decided to compare against the higher 12644 rate which was listed even though I defined the lower one.
Back to the point of the acceptance, they approved the rate for the first 2 nights only (-25%) but for the 3rd night they stated this was lower than what I had submitted and therefore wouldn’t change. Can anyone clarify this is correct, I thought the whole idea was to compare the 3 nights against the 3 nights?
I will aim to call them to discuss the former point, of them comparing against the wrong rate anyway, but wanted to ensure my understanding was correct when comparing for 3 nights in total and not individual nights.
It is also important to note, as many might be aware some OTAs have multiple instances for the same hotel and there was indeed a lower comparable at 11 924, however they decided to compare against the higher 12644 rate which was listed even though I defined the lower one.
Back to the point of the acceptance, they approved the rate for the first 2 nights only (-25%) but for the 3rd night they stated this was lower than what I had submitted and therefore wouldn’t change. Can anyone clarify this is correct, I thought the whole idea was to compare the 3 nights against the 3 nights?
I will aim to call them to discuss the former point, of them comparing against the wrong rate anyway, but wanted to ensure my understanding was correct when comparing for 3 nights in total and not individual nights.
Nov 4, 2019, 4:19 am
#1204
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Back to the point of the acceptance, they approved the rate for the first 2 nights only (-25%) but for the 3rd night they stated this was lower than what I had submitted and therefore wouldn’t change. Can anyone clarify this is correct, I thought the whole idea was to compare the 3 nights against the 3 nights?
Nov 4, 2019, 4:43 am
#1205
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Thanks for confirming, I shall go forth and query the rationale of comparing the higher rate and not the lower , which funnily enough prob would be lower then the 3rd night too!!
Nov 4, 2019, 5:51 am
#1206
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
I just thought I would share. I was surprised it was approved so quickly.
Hotel Name: Courtyard Shin-Osaka Station
Date of stay: Dec 12-15
Number of Guests:2
Room Type: 2 Twin
Marriott Brand Website Rate: 88,197JPY Total (22,540JPY + 20,900JPY + 29,450JPY Nightly)
Competing Rate:82,400JPY Total (22,800JPY per Night)
Actual Approved Rate: 62,073JPY Total (17,100JPY per Night)
Hotel Name: Courtyard Shin-Osaka Station
Date of stay: Dec 12-15
Number of Guests:2
Room Type: 2 Twin
Marriott Brand Website Rate: 88,197JPY Total (22,540JPY + 20,900JPY + 29,450JPY Nightly)
Competing Rate:82,400JPY Total (22,800JPY per Night)
Actual Approved Rate: 62,073JPY Total (17,100JPY per Night)
Nov 5, 2019, 12:34 am
#1208
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
got another rejection today for a 2 night stay next week....i found a lower rate on agoda....the room type being offered on agoda was sold out on marriott....so i booked the lowest available room on marriott & explained the situation in the comments section....here is the explanation i received for the denied claim:
so basically what they are saying is that if a particular room type is sold out on marriott but is available on the third party website then we are out of luck, even if the rate is lower....i miss the old spg days....
I looked at Agoda.com to see if I could locate the rate you referenced at $218.00 USD. This rate was not an option to select. The lowest rate found for the one Double Bed Guest room on the competing website is the same rate provided on our website and what you have secured on your official Marriott reservation. The Single Twin room on Agoda.com is a lower rate, however, the dimensions of this room does not match the dimensions of what you have booked and is not the rate you are referencing. Agoda tends to create different names for the rooms they provide on their website, so we always verify room dimensions to ensure it is not the same room.
Mr. Keyser, since I cannot locate a lower rate for the room type you secured on our website; I am unable to approve your claim. My apology for any frustration you may have experienced as a result of our investigations. Thank you for your loyalty as an Elite Marriott Bonvoy member.
Mr. Keyser, since I cannot locate a lower rate for the room type you secured on our website; I am unable to approve your claim. My apology for any frustration you may have experienced as a result of our investigations. Thank you for your loyalty as an Elite Marriott Bonvoy member.
Nov 5, 2019, 4:44 am
#1209
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
got another rejection today for a 2 night stay next week....i found a lower rate on agoda....the room type being offered on agoda was sold out on marriott....so i booked the lowest available room on marriott & explained the situation in the comments section....here is the explanation i received for the denied claim:
so basically what they are saying is that if a particular room type is sold out on marriott but is available on the third party website then we are out of luck, even if the rate is lower....i miss the old spg days....
so basically what they are saying is that if a particular room type is sold out on marriott but is available on the third party website then we are out of luck, even if the rate is lower....i miss the old spg days....
Nov 5, 2019, 5:06 am
#1210
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
Nov 5, 2019, 6:40 am
#1211
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,936
Nov 5, 2019, 6:44 am
#1212
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Yes, Amoma went belly up, alas as it was a much better source of BRGs than Agoda!
Nov 5, 2019, 8:47 am
#1213
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
got another rejection today for a 2 night stay next week....i found a lower rate on agoda....the room type being offered on agoda was sold out on marriott....so i booked the lowest available room on marriott & explained the situation in the comments section....here is the explanation i received for the denied claim:
so basically what they are saying is that if a particular room type is sold out on marriott but is available on the third party website then we are out of luck, even if the rate is lower....i miss the old spg days....
so basically what they are saying is that if a particular room type is sold out on marriott but is available on the third party website then we are out of luck, even if the rate is lower....i miss the old spg days....
Nov 5, 2019, 9:41 am
#1214
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
i called....the agent said she would take a look & then got back to me about an hour ago saying that the room type available on agoda does not exist so its not possible to book the same on marriott....agoda classifies it as a single twin room while marriott classifies the same room as a one double bed guest room....they are basically the same thing but the brg team is denying the claim even though agoda is selling a room that is much cheaper ($132) than the lowest priced room on marriott ($218)....
Nov 5, 2019, 9:59 am
#1215
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,050
Agoda / Priceline / Booking.com are the same company and usually offer the same rates.
I find it easier to just re-submit the BRG using one of the other OTAs...
I find it easier to just re-submit the BRG using one of the other OTAs...