Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Feb 22, 2019, 2:48 pm
#526
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,944
So I just had a claim got semi-approved. Yes, Semi-Approved.
What the BRG team did is that they checked day by day for the claim submitted (the claim was 13 nights), and approved the nights that were less on the competing website. However, the nights that were less on Marriott.com were not approved. This doesn't make any sense as the daily rate as a 13 night package would be different than on a nightly basis.
Has anyone experienced such a process?
What the BRG team did is that they checked day by day for the claim submitted (the claim was 13 nights), and approved the nights that were less on the competing website. However, the nights that were less on Marriott.com were not approved. This doesn't make any sense as the daily rate as a 13 night package would be different than on a nightly basis.
Has anyone experienced such a process?
Makes no sense at all. Otherwise any hotel could artificially decide that rates are 2x, 0, 2x, 0, 2x, 0, 2x, 0 alternatively for each night of a stay and therefore any LNF will only be valid for half of the nights?
I think the only thing that should matter is the total rate for the entire stay, regardless how they decided to break it down by night.
I think the only thing that should matter is the total rate for the entire stay, regardless how they decided to break it down by night.
While I agree that comparing the average rates is simpler logistically, the flip side would be I think it's possible to construct cases where, depending on length of stay, a partial BRG could be available but would not succeed if the rate were averaged.
Feb 24, 2019, 9:27 pm
#527
Join Date: May 2018
Posts: 112
Did a LNF earlier today, however the OTA site does not have the rate anymore. Can they still verify it or do I need to provide screenshots?
Also, not related to the previous question, but is it possible to LNF a Ritz Reserve?
Also, not related to the previous question, but is it possible to LNF a Ritz Reserve?
Last edited by Too_Fly1; Feb 24, 2019 at 9:41 pm
Feb 24, 2019, 11:06 pm
#528
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Screenshots not accepted. If the rate disappears so does the LNF.
Feb 25, 2019, 12:35 pm
#529
Join Date: Feb 2019
Posts: 9
Hi, I'm new here. Booked a Marriott property yesterday with advanced purchase rate, but today the priced dropped significantly. Since it's non-refundable, I can not cancel and rebook. If I do BRG claim, I believe they would not compare yesterday's rate with what I found outside Marriott website. Anyway for Marriott to match today's rate?
Feb 25, 2019, 1:51 pm
#530
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Hi, I'm new here. Booked a Marriott property yesterday with advanced purchase rate, but today the priced dropped significantly. Since it's non-refundable, I can not cancel and rebook. If I do BRG claim, I believe they would not compare yesterday's rate with what I found outside Marriott website. Anyway for Marriott to match today's rate?
Feb 25, 2019, 1:56 pm
#531
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Be careful about that assuming. Some properties do not offer 24 hour cancellation like for instance JW Marriott HK Renaissance HK, Marriott SkyCity etc. 24h/1 day free cancellation needs to be in the cancellation terms when you're making the reservation.
Feb 25, 2019, 3:38 pm
#532
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Just another gotcha that BV is offering us!
Feb 25, 2019, 3:50 pm
#533
Join Date: Feb 2019
Posts: 9
Unfortunately mine can not be cancelled. Did not know rate can drop almost 20% after one day.
Feb 25, 2019, 4:19 pm
#534
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
Hi, I'm new here. Booked a Marriott property yesterday with advanced purchase rate, but today the priced dropped significantly. Since it's non-refundable, I can not cancel and rebook. If I do BRG claim, I believe they would not compare yesterday's rate with what I found outside Marriott website. Anyway for Marriott to match today's rate?
Feb 25, 2019, 4:51 pm
#535
Join Date: Feb 2019
Posts: 9
Thanks for the tips. Do I need to convert the foreign currency to US dollar when I file for BRG? The third party website is showing US dollar, but When I book from Marriott, it was Thai Baht.
Feb 25, 2019, 5:44 pm
#536
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,076
they will do the conversion for you. Also, check on the cancellation details in your Email receipt ... it is almost always 'till the following day'. If you are close ... call it on rather than cancelling online.
Feb 25, 2019, 6:03 pm
#537
Join Date: Feb 2019
Posts: 9
Thank you! My reservation is for two days. Should I put the average rate (same rate for two days) or the total rate for two days?
Feb 25, 2019, 6:24 pm
#538
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
kimichan1987, welcome to FT. Your best bet is to contact the hotel directly. They have the capacity to adjust your price. At the very worst, they might offer you a credit for the difference which you can spend inhouse.
Feb 25, 2019, 9:54 pm
#539
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
This won't work. LNF team will look at current OTA price and compare it to current Marriott website price.
kimichan1987, welcome to FT. Your best bet is to contact the hotel directly. They have the capacity to adjust your price. At the very worst, they might offer you a credit for the difference which you can spend inhouse.
kimichan1987, welcome to FT. Your best bet is to contact the hotel directly. They have the capacity to adjust your price. At the very worst, they might offer you a credit for the difference which you can spend inhouse.
Feb 25, 2019, 11:11 pm
#540
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
I even emailed JW HK and asked why they are not offering 24 hour cancellation on their APR rates like all other Marriott properties do and they replied back stating the obvious "As different rate maybe with different cancellation policy, for 30 days member advance purchase rate offered above, it is not allowed to cancelled or changed after booking. Thank you for your understanding."
"Thank you for your understanding"
lol
Last edited by joakgarp; Feb 26, 2019 at 11:47 am