Points gone in merge
Aug 21, 2018, 8:22 am
#76
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Aug 21, 2018, 9:46 am
#78
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Has ANYONE been able to see "Stays Year to date" on their new account number? I am laying low on the lifetime status to catch up, but am currently on my 25th stay, with 26th on Thursday. Would love to have it show Platinum status, but not holding my breath. The new site only shows Nights Year to Date... (and of course it is missing last week's activity) Hope it all gets "caught up". Not merging accounts til it is sorted out.
Aug 21, 2018, 10:06 am
#79
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
.... This can be done only by combining the accounts on the Combine Accounts page.
Aug 21, 2018, 10:15 am
#80
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I thought I had combined my Marriott and SPG accounts prior to the Aug 18th transition. However, it appears I did not. As a result, data from my SPG account were transferred to a new Marriott account rather than to my existing Marriott account. The Combine Accounts page still states "COMING SOON" (no active link). Anyone know when the function will start working?
Your SPG account details were transferred to the Marriott platform, with a new SPG number that conforms to Marriott's standards.
There is another thread with a direct link to the combine accounts page that is working in the main Marriott, Starwood and Ritz-Carlton forum.
Aug 21, 2018, 10:40 am
#82
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
You linked your accounts previously, before 18-Aug-2018, which gave you reciprocal status and the ability to transfer points between the programs. That linking did not combine/merge your Marriott and SPG accounts.
Your SPG account details were transferred to the Marriott platform, with a new SPG number that conforms to Marriott's standards.
There is another thread with a direct link to the combine accounts page that is working in the main Marriott, Starwood and Ritz-Carlton forum.
Your SPG account details were transferred to the Marriott platform, with a new SPG number that conforms to Marriott's standards.
There is another thread with a direct link to the combine accounts page that is working in the main Marriott, Starwood and Ritz-Carlton forum.
Aug 21, 2018, 11:30 am
#83
Join Date: Feb 2007
Posts: 12
Has anyone with zero SPG points since the IT upgrade gotten this resolved? Marriott has removed the status notice warning at the top of the website and the status website is showing everything is OK
I had over 120k SPG points prior to the merge which is now 0 and has none of my stay details other than 15 credited from one of my Amex cards.
Essentially my account appears to have been completely reset from a stays and points perspective
I had over 120k SPG points prior to the merge which is now 0 and has none of my stay details other than 15 credited from one of my Amex cards.
Essentially my account appears to have been completely reset from a stays and points perspective
Aug 21, 2018, 11:32 am
#84
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,837
You linked your accounts previously, before 18-Aug-2018, which gave you reciprocal status and the ability to transfer points between the programs. That linking did not combine/merge your Marriott and SPG accounts.
Your SPG account details were transferred to the Marriott platform, with a new SPG number that conforms to Marriott's standards.
There is another thread with a direct link to the combine accounts page that is working in the main Marriott, Starwood and Ritz-Carlton forum.
Your SPG account details were transferred to the Marriott platform, with a new SPG number that conforms to Marriott's standards.
There is another thread with a direct link to the combine accounts page that is working in the main Marriott, Starwood and Ritz-Carlton forum.
My Starwood upcoming stays aren't showing up yet. I missed it, was that one of the things that takes time?
Aug 21, 2018, 12:02 pm
#85
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,074
Aug 21, 2018, 12:14 pm
#86
Join Date: Feb 2007
Posts: 12
App and website showing 0 points and incorrect totals for 2018. I am on hold with customer service.
They don't seem to be aware of the issues for people like me where all my SPG points are gone. Unfortunately I never took a screenshot, but I have an SPG email that had my points totals from right before the merge.
The only thing correct in my new SPG account is Platinum status, but that's irrelevant with my missing points and excluding pending 20k Amex SPG points that closed in August
They don't seem to be aware of the issues for people like me where all my SPG points are gone. Unfortunately I never took a screenshot, but I have an SPG email that had my points totals from right before the merge.
The only thing correct in my new SPG account is Platinum status, but that's irrelevant with my missing points and excluding pending 20k Amex SPG points that closed in August
Aug 21, 2018, 12:15 pm
#87
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I am missing nights as well. I had 24 SPG nights so far this year, I started the merge and it shows 13 "lifetime" nights. I bailed on the merge process at that point, and tried logging into spg.com with my "new" spg number and it shows 13 nights for 2018 so far. :|
Last edited by pvn; Aug 26, 2018 at 4:14 pm
Aug 21, 2018, 2:44 pm
#88
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
I've held off merging, but disturbingly, under Lifetime status, my SPG app shows "Next Tier: Lifetime Silver Elite". Given that I've been Lifetime SPG Gold for a few years, I'm concerned about merging and losing something in the process. I suppose it won't really matter because once you combine my nights, I'll have well over 400 nights and 18 years, with 13 as platinum, so I'll "re-earn" it at worst. Only 180 nights to go to Lifetime Platinum... that's about 15-20 years at my current rate of accumulation!
Aug 21, 2018, 3:06 pm
#89
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
I've held off merging, but disturbingly, under Lifetime status, my SPG app shows "Next Tier: Lifetime Silver Elite". Given that I've been Lifetime SPG Gold for a few years, I'm concerned about merging and losing something in the process. I suppose it won't really matter because once you combine my nights, I'll have well over 400 nights and 18 years, with 13 as platinum, so I'll "re-earn" it at worst. Only 180 nights to go to Lifetime Platinum... that's about 15-20 years at my current rate of accumulation!