lol so for the meetings that I booked and paid earlier this year, but doesn't occur until later this year, I get nothing? (like I am talking about a $20k meeting here...)
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Hello, I meet the same case as others. I held four meetings before 08/18. The first one was posted on 08/17 and I successfully received 10 elite nights. Then the second and the third, held at the same hotel but separate dates, were posted yesterday, only points. I contacted Marriott rewards by calling, the rep checked the old term and finally confirmed that I will received 20 nights later. However, as of now, I haven't received.
Hope that someone will have good news for us. |
Let me also share the email I received for my second meeting this year, but first posted after 08/18 (the first meeting was posted before 08/18).
Marriott Rewards or The Ritz-Carlton Rewards Member: XXXXX THANK YOU FOR HOSTING YOUR RECENT MEETING OR EVENT WITH US. This message confirms the following was posted to your account: PROPERTY NAME: SH XXXX EVENT DATES: 08/14/2018 - 08/14/2018 REFERENCE NUMBER: XXXXX DATE POSTED: 08/22/2018 BASE POINTS EARNED: 200 ELITE POINTS EARNED: 100 PURCHASED BONUS POINTS: 0 PURCHASED DOUBLE & TRIPLE POINTS: 0 TOTAL EARNED & PURCHASED POINTS: 300 ELITE QUALIFYING NIGHTS: Yes, after elite qualifying nights is blank. |
Here’s what the emails looked like prior to August: Subject: Award Posted: Meetings and Events Group Posting Tool Dear XXX, Thank you for being a loyal Marriott Rewards or The Ritz-Carlton Rewards member for your meeting & event business. This message confirms the following was posted to your account: Total points earned: XXX Date Posted: XX/XX/XX Event Dates: XX/XX/XX - XX/XX/XX Property Name: XXX Reference Number: XXX This meeting or event will count toward your qualification for Elite membership. Thank you for choosing Marriott Rewards or The Ritz-Carlton Rewards! |
Question for people who did the Rewarding Events before the Aug 18:
I moved a bunch of meetings to Marriott, and ended up during the year getting 80 elite nights via the Rewarding Events (average spend per meeting was $900, these were 'real meetings'). I was Platinum Premier as supposed to be once the new programme launched. However, once I merged my SPG + Marriott, even though my total nights are now at 99 (80 rewarding events + 19 paid), I am only Platinum Elite, not Platinum Premier. In my book, I should be PP.. anyone else in same boat? |
Originally Posted by wt286021788
(Post 30120983)
Hello, I meet the same case as others. I held four meetings before 08/18. The first one was posted on 08/17 and I successfully received 10 elite nights. Then the second and the third, held at the same hotel but separate dates, were posted yesterday, only points. I contacted Marriott rewards by calling, the rep checked the old term and finally confirmed that I will received 20 nights later. However, as of now, I haven't received.
Hope that someone will have good news for us. |
Originally Posted by brokenwindow
(Post 30121331)
In my book, I should be PP.. anyone else in same boat?
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Originally Posted by brokenwindow
(Post 30121331)
Question for people who did the Rewarding Events before the Aug 18:
I moved a bunch of meetings to Marriott, and ended up during the year getting 80 elite nights via the Rewarding Events (average spend per meeting was $900, these were 'real meetings'). I was Platinum Premier as supposed to be once the new programme launched. However, once I merged my SPG + Marriott, even though my total nights are now at 99 (80 rewarding events + 19 paid), I am only Platinum Elite, not Platinum Premier. In my book, I should be PP.. anyone else in same boat? In my SPG app it says platinum elite but when opening the marriott app and both web pages it correctly says PP, tjis was after the the merge of The accounts. So might just be cosmetics. |
She just said you will receive 20 elite nights. I think they will do nothing.
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Originally Posted by wt286021788
(Post 30121484)
She just said you will receive 20 elite nights. I think they will do nothing.
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As of now, after calling more than 24 hours, not yet.
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With so many merging problems and the angry Marriott members from the Travel Certificates, the IT staff probably put this Rewarding Event in low priority on the list to fix. At the end of it, your meetings are already done or will get done soon. Most direct people hosting real meetings care about the success of the real meeting going smoothly and the hotel service. Those elite nights or points are in their mind but can wait for weeks if needed. For IT group, the company isn't losing money over Rewarding Events as much as those people that can't merge their account, can't login and thus not booking hotel rooms because it looks like the issue is the updated Group Posting Tool (not the hotel event reservation system that brings in revenue).
Who has the power to bump this posting problem as a higher priority? It's not the "meeting run" users that yields $100 per meeting and keep following up with Marriott customer service. The event organizers cancelling $20,000 upcoming conferences or couples cancelling $10000 weddings events because potentially there may not be those points and eligible nights in the weeks to come - such action is crazy - the show will go on even if there are no points. Power resides on the franchisee hotels who gets most of customer revenue and have to submit portions of the revenue to Marriott HQ using the Group Posting Tool (that yields your points and nights). I don't see them taking any heat because those with big events or sticking it out even if zero points are given. Those who did "meeting runs" - the profits are in the bag and Marriott franchisees don't need to lend their influence on such small sums of profit to advocate on the customer's behalf. |
Sigh.. This is going to be a nightmare to claim
On top of this the hotel is refusing to post my meeting as they say it is automatically posted after 8 days (and that all other hotels are on a different system). Go figure, its been 12 days. How can a hotel be so incompetent I am not sure. |
I did ask my Ambassador today about whether or not I can host my first meeting at a Marriott hotel now and earn the 10 elite nights now that the merger has happened. (I have 9 years Platinum towards Lifetime status, and have 60 legacy Marriott nights this year, so another 15 legacy Marriott nights will earn me my 10th year of Platinum for Lifetime Plat Premier status.) I
also asked her if she could get an answer on whether the first meeting is ONLY the first meeting (per year) or not. Here's hoping I can get an answer for everyone! |
Contact Marriott rewards to ask why the meeting is not posted. They will contact the hotel on behalf of you.
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