Ritz eCert question
Jul 26, 2018, 7:49 am
#1
Original Poster
Join Date: Jun 2018
Posts: 26
Ritz eCert question
I'm really confused on this, I have 2 nights in Nola at the ritz there, paid stay and I used one of the certs to upgrade to club level from cc. I booked it over the phone. Now when I go into view reservations it says: please order ecerts to make sure your stay is covered. If you don't order it 7 days before your stay it will be auto ordered. Now when I go to order it, it changes my price to 1.1k from 500$ and says my ecert will be returned to me.
Do I just forget about this or should I call in.
Do I just forget about this or should I call in.
Aug 15, 2018, 11:03 am
#2
Join Date: Nov 2009
Location: DTW
Programs: AMEX PLAT, DL PLAT, RITZ CARLTON PLAT, HILTON GOLD
Posts: 49
ECert Club upgrade
You must call the RC credit card reservation line in order to use the club upgrade certs. You cannot do it via the web. And to get the $100 credit you also have to call in.
Jul 15, 2019, 8:47 pm
#3
Join Date: Aug 2015
Location: RIC
Programs: AA Exec Plat, Delta Plat, Bonvoy Platinum, Honors Diamond, WOH Globalist
Posts: 126
I'm trying to book a little 4 day weekend at the RC Grand Cayman, and want to use club upgrades from the RC credit card. When I log onto the Marriott web site a RC Card rate (that includes the $100 property credit) comes up, and that rate is about $150 dollars a day less than the "standard" rate. I then called RC to apply the upgrade. They said rooms are available, but I must use the standard rate.
What's the point of having the card if I can't use RC card rates to apply an upgrade certificate only obtained by having that same card? Seems crazy to me. I kept the lower rate (without the club upgrade) and will try again in a few days. Has this happened to anyone else? I did a single night in DC last week at the RC card rate (so no $100 benefit) and the upgrade was applied no problem.
What's the point of having the card if I can't use RC card rates to apply an upgrade certificate only obtained by having that same card? Seems crazy to me. I kept the lower rate (without the club upgrade) and will try again in a few days. Has this happened to anyone else? I did a single night in DC last week at the RC card rate (so no $100 benefit) and the upgrade was applied no problem.