Bottled water at SpringHill Suites

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Old Jun 2, 19, 7:42 am
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Bottled water at SpringHill Suites

I am staying at a SHS property in the US and there was no bottled water in the room. When I asked at the Front Desk I was told that np water is provided and since I had chosen points as my Platinum welcome amenity, I would have to pay for bottled water.

Is this the norm for SHS? I have never come across this policy after staying at hundreds of Starriott, Hilton & IHG hotels over the years and thought I would ask here on FT.

The hotel also has a 'welcome letter' in the room (laminated for use for all guests) asking that guests should rate a 9 or 10 in any survey. May be it is just me but I feel this is somewhat shameless and I would be inclined to award a lower score just for this reason, even if everything else was fine, which it is not.
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Old Jun 2, 19, 8:31 am
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You don't get bottled water in legacy Marriott limited-service props in the US. At least not free bottled water, in Courtyards there's frequently a liter bottle for sale for relatively high price.

Most properties have either filtered water dispensers or large bottle dispensers in the exercise room.
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Old Jun 2, 19, 9:40 am
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Hilton treats their Diamonds to one bottle on check-in..

I felt so lucky,,
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Old Jun 2, 19, 11:17 am
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Originally Posted by catocony View Post
Most properties have either filtered water dispensers or large bottle dispensers in the exercise room.
This! I just completed a two week vacation throughout Australia and used ZERO plastic water bottles!
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Old Jun 2, 19, 11:38 am
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I know pre-merger, Starwood was pushing hard to eliminate all plastic bottles at hotels, both in room and in meetings, but was getting pushback from some hotels. Marriott has been pushing more gently on the issue but I'm glad to hear that the Springhill you stayed in isn't providing them.

Hilton gives golds two bottles on check-in but many people turn them down. I had a check in the other day at a HIlton and they offered them ... I told them no thanks and asked how many people didn't take them, she said most turn them down.

In a recent stay at a Marriott in Hawaii where they have eliminated plastic bottles, they give a reusable collapsible plastic flask at check-in and have filtered water dispensers around the hotel.
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Old Jun 2, 19, 1:00 pm
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Originally Posted by C17PSGR View Post
I told them no thanks and asked how many people didn't take them, she said most turn them down.
I wonder how common it is to turn down water bottles. I accept them; any other "votes"?
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Old Jun 2, 19, 1:10 pm
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Originally Posted by JackE View Post
I wonder how common it is to turn down water bottles.
I hope very common. Living in Hawaii one gets to see firsthand how plastic bottles are so harmful to the environment
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Old Jun 2, 19, 4:25 pm
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Wow we are complaining about a$3 bottle of water!?
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Old Jun 2, 19, 5:37 pm
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Originally Posted by HNLbasedFlyer View Post
I hope very common. Living in Hawaii one gets to see firsthand how plastic bottles are so harmful to the environment
I would love to see hotels ban disposable water bottles. Fairmont uses refillable glass bottles.
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Old Jun 2, 19, 5:40 pm
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Originally Posted by HNLbasedFlyer View Post
I hope very common. Living in Hawaii one gets to see firsthand how plastic bottles are so harmful to the environment
While I understand your point, that is a problem of improper disposal, not an inherent problem with plastic bottles.
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Old Jun 2, 19, 5:44 pm
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Originally Posted by davie355 View Post


While I understand your point, that is a problem of improper disposal, not an inherent problem with plastic bottles.
6 out of 7 plastic bottles are not properly disposed in the US - therefore, leaving future generations with the aftereffects. I've chosen to not add to the problem - it just isn't necessary.
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Old Jun 2, 19, 5:47 pm
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Originally Posted by HNLbasedFlyer View Post
6 out of 7 plastic bottles are not properly disposed in the US
And then there's the impact of production...
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Old Jun 2, 19, 5:51 pm
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In the U.S. I generally turn them down. Tap water is fine. Occasionally, it is useful to have one bottle if you are touring about all day.
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Old Jun 2, 19, 7:20 pm
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Originally Posted by davie355 View Post


While I understand your point, that is a problem of improper disposal, not an inherent problem with plastic bottles.
The problem isn't really improper disposal. SPG was a leader in sustainability and viewed it as a competitive advantage.

Currently, the issue is that any disposal can be a huge issue. Several countries are rejecting plastic collected during recycling in the US/Canada/UK. So, even if we use the recycle bin, there is a substantial chance it won't get recycled.
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Old Jun 2, 19, 7:50 pm
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Originally Posted by davie355 View Post
While I understand your point, that is a problem of improper disposal, not an inherent problem with plastic bottles.
I understand you work for the Keep America Beautiful group. Which is sponsored by companies like Coca-cola.
No, the issue is actually having that available. People are sheeple. Who don't recycle (nor do the vast majority who do know how, because if you have a dirty bottle China will reject the plastic, meaning all the rest of the plastic mixed with your dirty bottle gets thrown out).
It is an inherent issue with plastic bottles.
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