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-   -   Marriott.com website : bugs, glitches and outages (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1911847-marriott-com-website-bugs-glitches-outages.html)

billdokes May 1, 2025 5:49 am


Originally Posted by RBirns (Post 37059910)
Because Friday-only shows rooms, Saturday-only says not available.

It would appear then that there aren't rooms available for all of your dates if it won't let you book Saturday alone, sounds like they are presently sold out on Saturday. That can change at any time though so I'd go ahead and book the Friday so you have that at least and keep checking back for Saturday.

RBirns May 1, 2025 5:59 am


Originally Posted by billdokes (Post 37059979)
It would appear then that there aren't rooms available for all of your dates if it won't let you book Saturday alone, sounds like they are presently sold out on Saturday. That can change at any time though so I'd go ahead and book the Friday so you have that at least and keep checking back for Saturday.

I can book Thursday to Sunday, so there must be rooms for Saturday.

margarita girl May 1, 2025 11:41 am


Originally Posted by RBirns (Post 37059998)
I can book Thursday to Sunday, so there must be rooms for Saturday.

But they’re only accepting reservations from people willing to book for 3 nights.

RBirns May 1, 2025 11:49 am


Originally Posted by margarita girl (Post 37060648)
But they’re only accepting reservations from people willing to book for 3 nights.

I can book Friday night individually. Or Thursday and Friday night.

goodeats21 May 1, 2025 2:21 pm


Originally Posted by RBirns (Post 37059998)
I can book Thursday to Sunday, so there must be rooms for Saturday.

Hotels will sometimes restrict reservations to not accept a single night, though will allow that night to be booked as part of a longer stay, maybe with specific nights.
Is there a special event that would dramatically increase demand during this time?

If you really want an answer, you should call during business hours and ask the staff. They will know if there is a systematic restriction, and what the specifics area.

BmanCCP May 1, 2025 5:16 pm

I have not been able to log in for 5 days now. Keeps saying my email/member number not correct. I have reset history, deleted cookies, used different browser still nothing. Th app seems to work. I am about to move all my travel if Marriott cannot provide a useable website. Very frustrating.

Marriott Bonvoy Lurker II May 1, 2025 10:23 pm


Originally Posted by BmanCCP (Post 37061219)
I have not been able to log in for 5 days now. Keeps saying my email/member number not correct. I have reset history, deleted cookies, used different browser still nothing. Th app seems to work. I am about to move all my travel if Marriott cannot provide a useable website. Very frustrating.

Hi BmanCCP,

Please accept our apologies for the inconveniences you have come across due to website issue.

You may follow below help article to submit the issue and our technical team will look into it.

https://help.marriott.com/s/article/Article-22407

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]

RBirns May 2, 2025 9:50 am


Originally Posted by goodeats21 (Post 37060955)
Hotels will sometimes restrict reservations to not accept a single night, though will allow that night to be booked as part of a longer stay, maybe with specific nights.
Is there a special event that would dramatically increase demand during this time?

If you really want an answer, you should call during business hours and ask the staff. They will know if there is a systematic restriction, and what the specifics area.

It's not even a single night situation. I can book a 2 or 3 night stay starting Thursday, or 3 night stay starting Friday or Saturday, or even a 1 night stay on Friday (but not Saturday), I just cannot book a 2 night stay starting Friday. The rooms are there.

UPDATE: Turns out the stay is being extended to 5 nights, so no issues. Still puzzling, but crisis averted. Thanks for the feedback.

BmanCCP May 2, 2025 4:38 pm


Originally Posted by Marriott Bonvoy Lurker II (Post 37061532)
Hi BmanCCP,

Please accept our apologies for the inconveniences you have come across due to website issue.

You may follow below help article to submit the issue and our technical team will look into it.

https://help.marriott.com/s/article/Article-22407

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]

I have done all of this. still doesn't work. my ambassador has not even returned my email. I tried again just now and the entire website is in Portuguese and I cannot even switch to English?

Marriott Bonvoy Lurker II May 5, 2025 2:08 am


Originally Posted by BmanCCP (Post 37063104)
I have done all of this. still doesn't work. my ambassador has not even returned my email. I tried again just now and the entire website is in Portuguese and I cannot even switch to English?

Dear BmanCCP,

We are very sorry for the experience you have come across about the website issue.

If you have not received the email reply from the Ambassador team yet, please send a private message to us with below information. We will be pleased to look into further for you.

- Your full name
- Your member account number
- Your email address associated with member account
- A recent posted stay (hotel name and stay date)

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

Ryno1234 May 6, 2025 7:28 am

Marriott Website Issue
 
Is anyone else having issues logging on to the Marriott web site? I can access via the app, but when I am trying to log on to the site on my lap top, when I hit "sign in" after entering name and password, it just sits there. It doesn't circle or anything. The black "sign in" greys out for a second and then just turns black again and sits there.


Coffeemadman May 6, 2025 7:32 am

Logging in fine for me at the moment.

Ryno1234 May 6, 2025 9:39 am

Thanks. Still not working for me. Chrome or Edge.

MichaelA380 May 6, 2025 11:19 am


Originally Posted by Ryno1234 (Post 37069819)
Still not working for me. Chrome or Edge.

Exactly these two work for me without any issues - under Windows 11 - so apparently it must be a local issue on your side.

There is no way for us to know if Marriott has tweaked anything in the background, however I would suggest looking at how restrictive your privacy settings are and doing the customary privacy clean-up (cache, cookies, etc.). Using a privacy blocker and / or a VPN could have an influence as well.

BmanCCP May 6, 2025 2:11 pm


Originally Posted by Ryno1234 (Post 37069536)
Is anyone else having issues logging on to the Marriott web site? I can access via the app, but when I am trying to log on to the site on my lap top, when I hit "sign in" after entering name and password, it just sits there. It doesn't circle or anything. The black "sign in" greys out for a second and then just turns black again and sits there.


Exactly the same for me...been almost 2 weeks now.


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