Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Oct 28, 2018, 11:40 pm
#406
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
It's been three days now and I'm completely unable to view any of my recent activity or upcoming stay information on the SPG/Marriott apps on my iPhone and iPad, or on the website itself. Error messages abound. Any suggestions on what to do or other knowledge?
Trying not to get fazed by Marriott's continued IT ineptitude but wow...
khabah
Trying not to get fazed by Marriott's continued IT ineptitude but wow...
khabah
Oct 29, 2018, 11:00 am
#407
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
Another issue is trying to book a hotel room anything after midnight. It refuses to recognize that people can get stranded somewhere at 12:01 am and would like to get some sleep somewhere besides the airport floor.
Oct 29, 2018, 1:46 pm
#408
Suspended
Join Date: Aug 2001
Location: Chicago
Programs: AA EXP Lifetime Platinum, Bonvoy Lifetime Titanium
Posts: 9,978
Unable to see suite night awards on the website
Platinum desk was unable to apply them to reservations
Agent said its a known glitch and somebody is working on it...
Platinum desk was unable to apply them to reservations
Agent said its a known glitch and somebody is working on it...
Oct 29, 2018, 5:36 pm
#409
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Fizzer you are correct. It did turn out to be a "feature" on Marriott.com that I had never noticed before. Gave me quite the scare, just like you, until I figured it out.
I had the same thing and it gave me a scare. Then I realized that the same message, with the same dates, appears every single time I click on a Marriwood/ Starriott hotel page It seems like it is a non property specific section that shows up whenever you are logged in. As I said I had quite a scare about needing to cancel non existent bookings. Just another asinine feature on a very unhelpful website overall.
Oct 29, 2018, 8:16 pm
#410
Join Date: May 2011
Location: NYC
Programs: Marriott/SPG Ambassador, Delta Diamond, Hertz Platinum
Posts: 215
Like everyone else, I haven’t been able to review my recent activity since October 22.
On the plus side, the last activity it shows is a 4-night stay worth 22,500 points that I did not book, stay, or pay for.
So I’d say that’s a wash. Dear Marriott, I will take Ambassador status next. Love, me.
On the plus side, the last activity it shows is a 4-night stay worth 22,500 points that I did not book, stay, or pay for.
So I’d say that’s a wash. Dear Marriott, I will take Ambassador status next. Love, me.
Oct 29, 2018, 11:09 pm
#411
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
I both have and don't have recent activity showing
Minor annoyance but is it just me? On the login page, focus isn't initially set to the email/member number field, I have to click it multiple times to get focus, and then tab doesn't go to the Password field unless I tab 3 times (one of which goes back through the ID field).
These are web page 101.
No account activity posted for the past 30 days
Posted...................Type
10/29/2019.........Reward
Posted...................Type
10/29/2019.........Reward
Minor annoyance but is it just me? On the login page, focus isn't initially set to the email/member number field, I have to click it multiple times to get focus, and then tab doesn't go to the Password field unless I tab 3 times (one of which goes back through the ID field).
These are web page 101.
Oct 30, 2018, 6:25 am
#412
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
I have had the "no activity" note every single day since I merged my accounts in August despite stays every month since then.
When I go to the reservations tab I see "Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience." and have seen this message every day I have been on the site since the August merger. I see all the reservations that I believe should be there, but who knows?
When I go to the overview page I see a similar "Unfortunately" message.
Favorites, promotions and profile do not show error messages.
When I go to the reservations tab I see "Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience." and have seen this message every day I have been on the site since the August merger. I see all the reservations that I believe should be there, but who knows?
When I go to the overview page I see a similar "Unfortunately" message.
Favorites, promotions and profile do not show error messages.
Oct 30, 2018, 8:36 am
#413
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 392
I have had the "no activity" note every single day since I merged my accounts in August despite stays every month since then.
When I go to the reservations tab I see "Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience." and have seen this message every day I have been on the site since the August merger. I see all the reservations that I believe should be there, but who knows?
When I go to the overview page I see a similar "Unfortunately" message.
Favorites, promotions and profile do not show error messages.
When I go to the reservations tab I see "Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience." and have seen this message every day I have been on the site since the August merger. I see all the reservations that I believe should be there, but who knows?
When I go to the overview page I see a similar "Unfortunately" message.
Favorites, promotions and profile do not show error messages.
Oct 30, 2018, 8:41 am
#414
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yeah, it is nuts. I wonder if everyone were to request a printout of their activity from the internal systems (i.e. via a CSR), if the added load will help them get more resources to fix the customer-facing systems? I'm not suggesting we all call on the same day or even the same week, but if their call load goes up for requests that the website should be able to supply, they may get a hint it's important to the members and could reduce calls.
Oct 30, 2018, 9:06 am
#415
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
All indications are that you would be very strongly optimistic if you believed that Marriott is live categorising call volumes by individual problem. Call centres with that kind of disciple frankly do not deliver the unreliable and inconsistent service that we’re seeing from Marriott.
Oct 31, 2018, 8:34 am
#417
Join Date: Jan 2004
Location: ORD LAS HKG
Programs: Bonvoy LTT; IHG DiamondAmb; WoH Globalist; UA1K2MM; NationalEE; AvisPC; HertzPC
Posts: 703
Yup, it's down now. Can't sign in or even make a reservation ("This service is temporarily unavailable. But don't worry, we're on it. Please try again later.")
Oct 31, 2018, 8:34 am
#418
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Oct 31, 2018, 8:46 am
#420
Join Date: Jul 2011
Location: Our Nation's Capital
Programs: UA 1K, Marriott BonVoy LT Titanium Elite, National Executive Elite
Posts: 832
Update: I actually made it through to Platinum Concierge in 7 minutes. However, they're down too. Womp womp. I guess Arne doesn't want my money today.