Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Mar 2, 2019, 8:22 am
#2086
Join Date: Mar 2010
Posts: 1,324
The more I think about it...not sure if the Ambassador program as currently executed would be worth it even w/o the $20K spend.
Have to spend 25 more nights in bed, and for that you get a few add'l points per dollar (on a weakening value point currency), a decimated Your24 benefit, and some vague promise of slightly better / more dedicated service that has fallen off a cliff post-8/18...not that compelling.
Have to spend 25 more nights in bed, and for that you get a few add'l points per dollar (on a weakening value point currency), a decimated Your24 benefit, and some vague promise of slightly better / more dedicated service that has fallen off a cliff post-8/18...not that compelling.
Mar 2, 2019, 8:42 am
#2087
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Mar 2, 2019, 8:50 am
#2088
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I've had the maternity card played before (not from an Ambassador) but still no excuse for lack of service. Given what you've said, I doubt Marriott actually took any steps but it was your Ambassador that actually set the out of office greeting before leaving the office.
Nothing says you have to stop travelling. There are backup Ambassadors available when needed. Maybe not in this case, but some have reported getting better service from the pool than their assigned person. If their program is so dependent upon one individual then they have really failed, not saying they haven't. I have refrained from voting in the Freddies as I want an "Anybody but Marriott" option.
Nothing says you have to stop travelling. There are backup Ambassadors available when needed. Maybe not in this case, but some have reported getting better service from the pool than their assigned person. If their program is so dependent upon one individual then they have really failed, not saying they haven't. I have refrained from voting in the Freddies as I want an "Anybody but Marriott" option.
Of course you don't have to stop traveling as there's always Hyatt, Hilton,......
If Starriott wants to make a big deal of personalized Ambassador service, there should be some more personalized way to help clients of an Ambassador with a scheduled six month absence and this all should have been planned in advance. [Pregnancy is known in advance of the leave; it's not like someone having a first heart attack and suddenly facing a very long medical absence. Employers and employees make advanced contingency plans to cover anticipated absences due to pregnancy all the time.]
IMO the Ambassador's clients should have been informed in advance and offered the choice of either a temporary Ambassador or of just being reassigned a new permanent Ambassador at this point. How hard is that for Bonvoy to do for a small number of its "best" customers?
If Starriott wants to make a big deal of personalized Ambassador service, there should be some more personalized way to help clients of an Ambassador with a scheduled six month absence and this all should have been planned in advance. [Pregnancy is known in advance of the leave; it's not like someone having a first heart attack and suddenly facing a very long medical absence. Employers and employees make advanced contingency plans to cover anticipated absences due to pregnancy all the time.]
IMO the Ambassador's clients should have been informed in advance and offered the choice of either a temporary Ambassador or of just being reassigned a new permanent Ambassador at this point. How hard is that for Bonvoy to do for a small number of its "best" customers?
Mar 2, 2019, 9:24 am
#2089
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Of course you don't have to stop traveling as there's always Hyatt, Hilton,......
If Starriott wants to make a big deal of personalized Ambassador service, there should be some more personalized way to help clients of an Ambassador with a scheduled six month absence and this all should have been planned in advance. [Pregnancy is known in advance of the leave; it's not like someone having a first heart attack and suddenly facing a very long medical absence. Employers and employees make advanced contingency plans to cover anticipated absences due to pregnancy all the time.]
IMO the Ambassador's clients should have been informed in advance and offered the choice of either a temporary Ambassador or of just being reassigned a new permanent Ambassador at this point. How hard is that for Bonvoy to do for a small number of its "best" customers?
If Starriott wants to make a big deal of personalized Ambassador service, there should be some more personalized way to help clients of an Ambassador with a scheduled six month absence and this all should have been planned in advance. [Pregnancy is known in advance of the leave; it's not like someone having a first heart attack and suddenly facing a very long medical absence. Employers and employees make advanced contingency plans to cover anticipated absences due to pregnancy all the time.]
IMO the Ambassador's clients should have been informed in advance and offered the choice of either a temporary Ambassador or of just being reassigned a new permanent Ambassador at this point. How hard is that for Bonvoy to do for a small number of its "best" customers?
Mar 2, 2019, 9:36 am
#2090
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Ah yeah I forgot only the extra points are for Tit vs. Plat. So even less of a reason to go for Amb.
Mar 2, 2019, 11:04 am
#2091
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
After my recent stays at both the RC Coconut Grove (pre-upgraded from paid entry level room to Partial Bay View suite) and StR Bahia Beach (SNA upgrade from award entry level room to Garden View St Regis Suite), I’d say my Ambassador status has considerable value for anyone who appreciates upgraded rooms and suites and elevated treatment and recognition/service recovery while on property.
My stays weren’t perfect by any means. Yet I was treated like a VIP whenever I shared my concerns or complaints. Ultimately, the RCCG GM called me from home, and the StRBB Director of Rooms got involved to resolve my issues, as well. There’s no question that I was treated far better because of my Ambassador status. Heck, the parking valet at the RCCG recognized me on arrival—despite that being my first time ever on property!
I also enjoyed considerable service recovery due to some fails—recovery I doubt the average elite would receive. At the RCCG, I was credited half my night rate and downgraded to a regular room after an air con fail in the suite bedroom. At the StR BB, I was credited $900 after various misses and fails...and that’s on an award stay. They also gave us free massages by way of apology for some of the fails. I’d say the hotels did right by us, even as they aren’t quite ready for prime time.
My stays weren’t perfect by any means. Yet I was treated like a VIP whenever I shared my concerns or complaints. Ultimately, the RCCG GM called me from home, and the StRBB Director of Rooms got involved to resolve my issues, as well. There’s no question that I was treated far better because of my Ambassador status. Heck, the parking valet at the RCCG recognized me on arrival—despite that being my first time ever on property!
I also enjoyed considerable service recovery due to some fails—recovery I doubt the average elite would receive. At the RCCG, I was credited half my night rate and downgraded to a regular room after an air con fail in the suite bedroom. At the StR BB, I was credited $900 after various misses and fails...and that’s on an award stay. They also gave us free massages by way of apology for some of the fails. I’d say the hotels did right by us, even as they aren’t quite ready for prime time.
Mar 2, 2019, 12:29 pm
#2092
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
You think so? I spent no where near $20k the years I qualified for PP. and that was back in the day when you got UA Gold status...which was the best part of it. not these seemingly useless ambassadors.
Mar 2, 2019, 12:36 pm
#2093
Join Date: Mar 2010
Posts: 1,324
I was and still am surprised that Ambassador level doesn't receive 100% bonus? Two of Marriott Loyalty Program's major competitors Hilton Honors Diamond and IHG Club Spire give 100% bonus and thats without requiring the $20,000 annual spend.
Mar 2, 2019, 12:45 pm
#2094
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
After my recent stays at both the RC Coconut Grove (pre-upgraded from paid entry level room to Partial Bay View suite) and StR Bahia Beach (SNA upgrade from award entry level room to Garden View St Regis Suite), I’d say my Ambassador status has considerable value for anyone who appreciates upgraded rooms and suites and elevated treatment and recognition/service recovery while on property.
My stays weren’t perfect by any means. Yet I was treated like a VIP whenever I shared my concerns or complaints. Ultimately, the RCCG GM called me from home, and the StRBB Director of Rooms got involved to resolve my issues, as well. There’s no question that I was treated far better because of my Ambassador status. Heck, the parking valet at the RCCG recognized me on arrival—despite that being my first time ever on property!
I also enjoyed considerable service recovery due to some fails—recovery I doubt the average elite would receive. At the RCCG, I was credited half my night rate and downgraded to a regular room after an air con fail in the suite bedroom. At the StR BB, I was credited $900 after various misses and fails...and that’s on an award stay. They also gave us free massages by way of apology for some of the fails. I’d say the hotels did right by us, even as they aren’t quite ready for prime time.
My stays weren’t perfect by any means. Yet I was treated like a VIP whenever I shared my concerns or complaints. Ultimately, the RCCG GM called me from home, and the StRBB Director of Rooms got involved to resolve my issues, as well. There’s no question that I was treated far better because of my Ambassador status. Heck, the parking valet at the RCCG recognized me on arrival—despite that being my first time ever on property!
I also enjoyed considerable service recovery due to some fails—recovery I doubt the average elite would receive. At the RCCG, I was credited half my night rate and downgraded to a regular room after an air con fail in the suite bedroom. At the StR BB, I was credited $900 after various misses and fails...and that’s on an award stay. They also gave us free massages by way of apology for some of the fails. I’d say the hotels did right by us, even as they aren’t quite ready for prime time.
I have not received any upgrades beyond the expected standard upgrades in a really long time.
I do appreciate finally getting recognized as an Ambassador Elite guest instead of Platinum these days.
Mar 2, 2019, 12:57 pm
#2095
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
In terms of upgrade, I havent yet receive something special.
I even got no upgrade during my last stay at St Regis Sg.
(The crown prince of Abu Dhabi staying there during my stay) ��
The only difference I got is notes from my ambassador ��
I even got no upgrade during my last stay at St Regis Sg.
(The crown prince of Abu Dhabi staying there during my stay) ��
The only difference I got is notes from my ambassador ��
Mar 2, 2019, 1:57 pm
#2096
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Plus, while not every hotel recognized PP, I certainly had better treatment then, compared to now, in terms of suite upgrades, notes, and surprise room service gifts.
The additional benefits of Ambassador level is certainly a bit more "fuzzy" although we're only two weeks into a name that is more distinct. That being said, in my last stay, I was greeted as a Titanium Ambassador!
Mar 2, 2019, 3:56 pm
#2097
Join Date: Mar 2010
Posts: 1,324
I think qualifying for legacy PP was harder than 100 nights/20k although the criteria wasn't published. I haven't tracked my spending but it was my understanding that i required a multi-year track record. I normally have 125-150 nights, so I'm assuming it was over $20k.
Plus, while not every hotel recognized PP, I certainly had better treatment then, compared to now, in terms of suite upgrades, notes, and surprise room service gifts.
The additional benefits of Ambassador level is certainly a bit more "fuzzy" although we're only two weeks into a name that is more distinct. That being said, in my last stay, I was greeted as a Titanium Ambassador!
Plus, while not every hotel recognized PP, I certainly had better treatment then, compared to now, in terms of suite upgrades, notes, and surprise room service gifts.
The additional benefits of Ambassador level is certainly a bit more "fuzzy" although we're only two weeks into a name that is more distinct. That being said, in my last stay, I was greeted as a Titanium Ambassador!
Mar 2, 2019, 5:22 pm
#2098
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
After my recent stays at both the RC Coconut Grove (pre-upgraded from paid entry level room to Partial Bay View suite) and StR Bahia Beach (SNA upgrade from award entry level room to Garden View St Regis Suite), I’d say my Ambassador status has considerable value for anyone who appreciates upgraded rooms and suites and elevated treatment and recognition/service recovery while on property.
Mar 2, 2019, 5:46 pm
#2100
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
