Starwood Lurker is Out of Office
Aug 26, 2018, 8:09 am
#347
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,844
Aug 26, 2018, 9:14 am
#348
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,755
Especially William deserves a holiday. I happen to know it was planned long before the merger date was determined. Hopefully he will return rested and restored, ready to tackle dragons again on behalf for FlyerTalkers.
Aug 26, 2018, 11:04 am
#349
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Aug 26, 2018, 11:40 am
#350
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
I really hope Marriott Management knows that part of the reason for SPG customers' loyalty is the Lurker Team. However, given how Marriott has handled FT since the EEO weekend BOGO issue years ago and the silence during this critical time with all these problems, I am really concerned with what will happen to the Lurker Team.
Aug 27, 2018, 7:27 am
#351
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,685
lets hope so....he is definitely being missed....
Aug 27, 2018, 8:10 am
#352
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
I really hope Marriott Management knows that part of the reason for SPG customers' loyalty is the Lurker Team. However, given how Marriott has handled FT since the EEO weekend BOGO issue years ago and the silence during this critical time with all these problems, I am really concerned with what will happen to the Lurker Team.
Aug 27, 2018, 8:18 am
#353
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
(un)Happy Reading. Search for Marriott Concierge to see when their participation dropped off to about nothing. All I've seen lately have been drive-by posts, no real participation. With luck the Lurkers will remain here. It's almost pointless to post issues if there is no one that can actually do something. Learning others have the same problem has limited comfort.
Aug 27, 2018, 8:55 am
#354
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
What happened to Lurker II based in Singapore? I haven't seen him around here recently either.
Aug 27, 2018, 8:55 am
#355
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Aug 28, 2018, 6:19 pm
#357
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
I just read this post from William an hour or two ago from the Starwood Thread All Together now....he’s back....maybe now things will get fixed but at least he’ll be communicating with us!!!
Quote:
Originally Posted by dcstudent
WILLIAM IS BACK!!!! (Hope you enjoyed your vacation...and welcome back into the frying pan.)
No worries. I had a very nice 19 days in Scotland and 2 in Dublin. Wish I had brought the weather back to Texas. lol
Then there were the over 2,000 emails in my Inbox.
Quote:
But, to answer your question, you're the first Lurker to at least let us know that all of the issues that us FTers have reported have indeed been forwarded to the appropriate places. Unless I missed something (and I'll admit I might've with a few hundred -thousand?- posts across multiple threads), all we'd been told is there are still some issues but not whether the issues we were reporting are included in those issues.
Rest assured that they have been - every day since the merger began.
Quote:
Still would love some sort of timeline from Marriott...we are 11 days in...and there are still lots of issues. I can't be the only one actively moving stays from Marriott in the interim because of both account issues and issues with status showing up appropriately at hotels.
It's unfortunate, but understandable, I suppose. RE: a time-line to full recovery; that seems doubtful. But, if we learn of anything specific that remains open-ended being resolved, we'll be glad to give an update. Otherwise, you are probably going to find out before we do.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Quote:
Originally Posted by dcstudent
WILLIAM IS BACK!!!! (Hope you enjoyed your vacation...and welcome back into the frying pan.)
No worries. I had a very nice 19 days in Scotland and 2 in Dublin. Wish I had brought the weather back to Texas. lol
Then there were the over 2,000 emails in my Inbox.
Quote:
But, to answer your question, you're the first Lurker to at least let us know that all of the issues that us FTers have reported have indeed been forwarded to the appropriate places. Unless I missed something (and I'll admit I might've with a few hundred -thousand?- posts across multiple threads), all we'd been told is there are still some issues but not whether the issues we were reporting are included in those issues.
Rest assured that they have been - every day since the merger began.
Quote:
Still would love some sort of timeline from Marriott...we are 11 days in...and there are still lots of issues. I can't be the only one actively moving stays from Marriott in the interim because of both account issues and issues with status showing up appropriately at hotels.
It's unfortunate, but understandable, I suppose. RE: a time-line to full recovery; that seems doubtful. But, if we learn of anything specific that remains open-ended being resolved, we'll be glad to give an update. Otherwise, you are probably going to find out before we do.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Nov 16, 2018, 5:56 pm
#358
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Back on topic...
I am out of the office beginning immediately and will not return until 11:30 AM US Eastern time on Monday, November 26th.
If you have an urgent issue, you may want to contact another member of the Social Media team at [email protected]. Please note: I have temporarily disabled Private Messages here at Flyertalk, but you can still communicate with Starwood Lurker III and/or Starwood Lurker IV via Private Mail in my absence.
If I am working on something on your behalf and have not yet contacted you to follow up, I am probably still waiting to hear something regarding your issue(s). The answer may or may not be forthcoming while I am away, so feel free to send me a reminder upon my return.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
If you have an urgent issue, you may want to contact another member of the Social Media team at [email protected]. Please note: I have temporarily disabled Private Messages here at Flyertalk, but you can still communicate with Starwood Lurker III and/or Starwood Lurker IV via Private Mail in my absence.
If I am working on something on your behalf and have not yet contacted you to follow up, I am probably still waiting to hear something regarding your issue(s). The answer may or may not be forthcoming while I am away, so feel free to send me a reminder upon my return.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
