W Los Angeles Westwood 2007 on [Master Thread]
Dec 20, 2010, 12:34 am
#91
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
Dec 21, 2010, 3:21 am
#92
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Dec 21, 2010, 3:52 am
#93
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Dec 21, 2010, 10:46 am
#94
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Dec 21, 2010, 10:53 am
#95
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Every suite I have had there has been extremely large. Not at all like a regular room. I'm not saying that small suites don't exist there, but a Platinum member should never see them. I haven't seen any on dozens of stays ever since the place opened back in the 90's.
Dec 21, 2010, 11:00 am
#96
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Dec 21, 2010, 11:07 am
#97
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 21, 2010, 3:05 pm
#98
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Based on my vast experience with this hotel. They always, IME, upgrade me, and plenty of others in this thread, to very large suites. Sometimes Penthouse. Of course it is based on availability, but I've always been well taken care of even when the hotel is full.
Dec 21, 2010, 3:13 pm
#99
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 21, 2010, 3:23 pm
#100
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I would say that is a false entitlement. And the hotel has zero obligation to recognize that. The real problem is not the hotels that give nice upgrades to their regular guests. The real problem is the hotels that give in to the un-entitled whiners. That seems to happen all too often with many Starwood hotels.
Dec 21, 2010, 4:22 pm
#101
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I would say that is a false entitlement. And the hotel has zero obligation to recognize that. The real problem is not the hotels that give nice upgrades to their regular guests. The real problem is the hotels that give in to the un-entitled whiners. That seems to happen all too often with many Starwood hotels.
However, I do agree that many - I see a suite online, you need to upgrade me - whiners are compensated with suite, just to shut them up, granted they do not know what category that suite showing online is.
In many instances its a no win situation. Does a property only upgraded within the published benefits, or do we go above and beyond if the room is available?
Either way...someone will complain!
Feb 28, 2011, 10:50 am
#102
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
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Just wrapping up a stay here. I was upgraded to a standard suite on the third floor. Nice room, but views of fences and a car park made it cave-like as the suites at Le Westin Montreal. No actual sunlight in the room. W/E. I went back to my room after attending the VFOP, and the bedroom was the coldest part of the suite. I tried to crank up the thermostat, but it was already set at 80f. It got colder and colder throughout the night. I woke up an hour ago and called the Whatever Whenever desk. They asked me for my wish, and I replied that "I wish for the heat to be turned on in my room." It seems like it is a complaint they are painfully aware of as the tech brought a space heater before turning up the thermostats to 90f. The room is at 65f now, but it was 52f in the room this morning. I can only imagine how the AC works in the summer.
May 3, 2011, 8:20 pm
#103
Join Date: Jan 2009
Location: SFO/RDU
Programs: United Hotcake Preferred
Posts: 531
Two questions and an FYI
Question 1: Is the hotel walkable from the Westwood Flyaway?
Question 2: Anyone used the Acura car service lately? Are there general limits on where they will take you?
FYI: SPG50 works here! And for real savings on some of the more expensive suites.
Question 2: Anyone used the Acura car service lately? Are there general limits on where they will take you?
FYI: SPG50 works here! And for real savings on some of the more expensive suites.
May 3, 2011, 8:28 pm
#104
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
Re: 1, certainly. It is ~10 min away and a fairly easy walk. Havent used the Acura service here, sorry.
May 3, 2011, 10:58 pm
#105
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,850
The fact is the hotel has very few wonderful rooms and nearly everybody that has any kind of status gets upgraded to at least a spectacular suite. It is just the way the hotel is set up. Most people probably pay for a wonderful room and thus I have been in line many times and have seen golds upgraded as there are no more wonderfuls left. I've stayed 40+ times and sometimes did just get a spectacular but mostly because I didn't want to wait until later in the afternoon to get a fabulous suite or the higher floor rooms were already taken. I have also gotten upgraded to the Wow Suites a couple times.
The cost difference is not that great between one category and the next so it is not that much more to get a fabulous suite if you want to guarantee more space.
The cost difference is not that great between one category and the next so it is not that much more to get a fabulous suite if you want to guarantee more space.