Originally Posted by ssafro1

Review from stay 4/8/16 - 4/10/16

Check-in/Check-out:
From my first interaction to my last, the staff was top notch. After meeting several just once, they remembered my name and always asked if I needed anything. For check in, there was a separate elite line (although nobody else was checking in at 10pm…). It was very efficient. Was thanked for my loyalty, offered the standard amenity and taken up to my room. For check out, I asked for a later check out (2pm) due to a late afternoon flight and it was granted without hesitation. He even said I could even have it until 5pm if I needed it.

Room/Upgrade:
As a PP staying two nights, I was given an upgrade to a corner junior suite. The front desk agent said current occupancy was around 60% but usually much higher during the week. The property itself is not huge, only occupying 5 floors of a tower and has only 150 rooms. The room was immaculate and inviting. Very modern. And the bathroom was beautiful. White marble, separate tub/rainfall shower and glass enclosed toilet area. Even a TV in the mirror. Turndown service came like clockwork each night.

Overall Property:
Very impressive property IMO. The hotel is located above a very nice mall with several fancy shops, restaurants and a movie theater. I was told the area is one of the safest in the city. However, one drawback is that it is not near the old city/most touristy stops. Lobby located on the 13th Floor. Lobby level has lobby bar, restaurant, rooftop pool deck, outdoor covered lounge area and access to fitness center. The lobby space is bright and beautiful. A lot of woods and stone. Pool was perfect and there were a handful of chairs on a wood pool deck. Fitness center was equipped with brand new machinery. 3 treadmills, 3 ellipticals, a stationary bike, several weight machines and free weights.

Concierge Lounge:
The concierge lounge was located on the 20th floor and was a well-designed space. Open 24hrs/7 days for water/soda. Several TVs, work and seating spaces and a small business center with computers/printers as well. Food (see times below) was good, service was again top notch. Concierge up there was great as well with questions/recommendations. Food service times:
Breakfast: 6AM – 10AM
Light Lunch: 12PM – 2PM
Appetizers/Cheese: 6PM – 7PM
Light Dinner: 7PM – 9PM
Desserts: 9PM – 10PM

Final Thoughts
10/10. This JW knocks it out of the park in terms of quality property and service. Would definitely stay here again. My only complaint is its no longer a cat 5!