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W Amsterdam, Netherlands [Master Thread]

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Old Sep 4, 2015, 4:39 am
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Last edit by: bgriff
Notes about the W Amsterdam:

- The hotel is divided between two buildings. The Bank building is reported to be quieter and less of a scene. Each building has a Platinum breakfast offering and guests can try either regardless of which building your room is in; more details about breakfast are included in this post.

- Many people have reported limited upgrade availability.
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W Amsterdam, Netherlands [Master Thread]

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Old Oct 8, 2018, 12:26 pm
  #181  
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Any more data points on the corporate rate upgrade issue? I have a stay here coming up and debating what to do ... booked on a corporate rate, but it is only 5 EUR cheaper than the public rate. (Corporate rate is also refundable while public rate is not, but the trip is soon and I know I'll take it so that doesn't matter.) So I'm tempted to pay the extra 5 EUR to avoid missing any upgrades due to being booked on a corporate rate, though it is also annoying as a matter of principle to have to do that.

I also requested SNAs on the existing booking a few months ago so I'd lose whatever SNA "seniority" I may have accrued from that earlier booking (since many people believe that SNAs are processed in order of request, though who knows if that's still true in Marriott world). Which may matter, or may not.
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Old Oct 8, 2018, 10:33 pm
  #182  
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I have had three stays here over the last 24 months and to be honest the property in itself is fantastic, service is questionable. Needless to say I was not upgraded as a Platinum 100 (pre-August) but I was as a Platinum 50. We had a few issues with the room which were escalated to the front desk but nothing was done about them nor were we offered any compensation (e.g. found condom wrapper by the bed !). In addition, concierge confirmed to us a booking at one of the clubs but when we got there our names were not on the list. We needed up going in so not a disaster but a good back and forth with the hostess who wanted to send us to the back of the queue.
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Old Oct 15, 2018, 11:34 pm
  #183  
 
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Is it normal that SNAs in this property are queuing for corner rooms and not suites? I pretty much remember it used not to be like that
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Old Nov 11, 2018, 3:51 am
  #184  
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Just read in the news today, 3 hotel porters were caught by police for dealing in XTC and cocaine. The police found this out and had been surveying the activities with undercover work.
But I guess this happens quite often with big names and rich guests staying at these places where big money can be made by the hotel staff....

Link to the article in Dutch
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Old Nov 28, 2018, 2:51 pm
  #185  
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A W above the ... what\'s a word for pack that starts with W?

W Amsterdam

Map| 2 Reviews | 100% Recommended

W Amsterdam

Spuistraat 175 Amsterdam, NL

A W above the ... what's a word for pack that starts with W? (7 Photos)

W Amsterdam

I really liked the hotel a lot; it might even have unseated the W Hong Kong as my favorite city W*. Yes, there are still annoying W things about it, but perhaps what I liked most was that unlike many Ws which feel like they slapped some unusual paint color designs on an otherwise basic hotel, many parts of this one actually felt like a high-end boutique hotel. The design of many of the public areas is really lavish and beautiful IMO, and all the more so to fit into a city with such a distinct style as Amsterdam (though it helps that one of the two buildings the W took over was not one of Amsterdam's most beautiful, to say the least, already).

In particular, the Exchange building's elevators had a cool glass-walled design (inside an otherwise enclosed elevator shaft), the top floor of the Exchange building (home to check-in and the restaurant and bar) has a beautiful glass-walled design with panoramic views over Amsterdam in most directions, and the Bank building is a stately older building on its own with some nicely done restorations and adaptations.

I stayed in the Exchange building and didn't mind the busy-ness of it, though Bank was definitely quieter. There was an event in the Exchange lobby lounge one evening and it definitely would have been tiring to have arrived for check-in while loud music was going nearby; I could imagine the Exchange elevators also sometimes get tied up with people going to the bar and restaurant on the top floor though we didn't run into any problems with it, but we also weren't there on a Friday/Saturday evening.

(*In case anyone wants to debate, my sample set is: NY-TS, both CHI, BOS, both MIA, AUS, MSP, SEA, SFO, LAX-Westwood, YUL, MEX, LON, IST, HKG.)

Location

First of all, the location is about as good as you could hope for, with all of central Amsterdam within a half-hour walk. There are also a number of trams nearby if you don't want to walk as far, and the new Rokin station on the Metro isn't too far. Central Station is just about walkable, though it wouldn't be ideal with any amount of luggage since most of the sidewalks are somewhat bumpy.

Uber is also a convenient option, and I used it without much trouble both to and from AMS.

Room

I used SNAs which cleared in advance to a Cool Corner Room, which is notably not a suite, nor was our room actually in the corner of the building, so top marks for incoherence there. (At least that has been the SNA category at this hotel for some time, AFAIK, so it's not like all the Marriott properties that have started offering SNAs to deluxe rooms and the like.) And for that matter, the room did offer the larger sized Bliss toiletries that are common in W suites outside North America, so in that sense it is a suite, I guess.

Regardless, I was happy with the room and would gladly use SNAs here again, especially since I have heard from other reviews that the standard rooms are quite small and the hotel is not otherwise forthcoming with upgrades. 

A picture of most of our room:

IMG_0226.jpg

A few things about the room:

First, yes, that is a bathtub directly behind the bed. Practical? Not especially. But it didn't bother me. I sometimes think W Hotels do do things like this for same reasons that Abercrombie and Fitch stores in malls used to keep the lights low and the music loud (in that case, to keep the target teenage demographic's parents outside). 

But second, the room was otherwise spacious, had big windows, and was reasonably well-thought-out for a W, with fairly comprehensive light controls by the door and bedside, a good vanity mirror set-up. Shower was lovely with a powerful rainfall showerhead and handheld sprayer, with comprehensive and logical controls. Decor was a bit stark, but still felt cohesively designed to me (unlike the W London, which also featured a lot of concrete and in some ways a similar room design but there just felt done on the cheap). Complementary water bottles were also replenished daily.

Third, note a few drawbacks for specific use cases: there isn't much by way of desk space so it's not great for working, though there is a desk of sorts built into the foot of the tub, next to the sink and behind the bed (surely that is the relative position of the desk in all your hotel rooms?). The lighting setup is not great if for example one person likes to read for a while as the other goes to sleep, as there isn't really anything for a traditional bedside reading light. And while you could just about make it work sharing the room with someone you're not intimate with -- there is a bigger sliding door that closes off the area outside the shower door, and the shower and toilet are fully and opaquely enclosed -- it wouldn't be ideal. Oh, and the TV is in an odd location (about directly behind me from where I was taking the photo); it does swing out on an arm but it's still at an awkward angle from the bed and not really watchable from the sofa.

Platinum Breakfast

The Platinum Breakfast treatment was one of the best parts of the stay. Like many of the high-end SPG hotels in Europe, there was a solid buffet on offer, but what truly set it apart was two features: first, in addition to the buffet, you were able to order from a fairly extensive menu of made-to-order dishes, included as a Platinum member; and second, both of the venues for breakfast were beautiful: either Duchess in the Bank building, in a grand old high-ceilinged space which has been beautifully and gently modernized, or Mr. Porter on the top floor of the Exchange building, with the aforementioned glass walls and sweeping views. 

The offering was more or less the same between both, though it's definitely worth trying both (and you are welcome to eat in either, regardless of which building you're staying in) if you're staying more than one night, both for the different settings and because the offering is slightly different -- Duchess had a more extensive selection of made-to-order dishes while Mr. Porter had a slightly bigger buffet.

At both there was also a very large selection of fresh-squeezed juices, as well as Prosecco at the buffet.

Some pictures of the buffet space at Duchess (sorry I didn't get the same for Mr. Porter, but the food offerings were similar):

IMG_0229.jpgIMG_0230.jpg2_IMG_0227.jpg

(Sorry about the sideways photo above and especially those below, can't figure out how to fix it...)

Then here was the menu at Duchess -- the "Duchess breakfast experience" is what's included for Platinums and otherwise costs 35 EUR per person:

IMG_0231.jpgIMG_0232.jpg

And then here was the shorter made-to-order menu at Mr. Porter:

IMG_1221.jpg

The quality of everything was very good, though I guess I should mention that to my American tastes, the bread they used for the base of the eggs benedict and similar dishes wasn't great, though I saw similar things elsewhere in Amsterdam so I think it's just the Dutch style.

In each restaurant we were presented a zero balance receipt to sign, and left a few Euros tip with the signature.

Spa

We did get massages at the spa, which weren't outstanding but were decent and were fairly reasonably priced for a major European city IMO. Advance bookings are worth it, especially to guarantee exact service types or technician preferences.

The spa itself is quite impressive though, integrated in and around the old vault in the Bank building.

I didn't get a chance to use it but the gym in the Bank building also looked fairly nice. Not huge but a good size for the size of hotel and for Amsterdam, and with a nice street-level view over the canal behind the Bank building. It did seem that apparently locals can buy a membership for the gym, which was surprising because it really isn't that big, but I don't know how many other gym options there are in central Amsterdam. So that could possibly create crowding at peak times, not sure.

Service

I didn't have any major service needs on this trip so I can't comment for sure, but overall I thought the service was fairly good, and not chilly as is sometimes complained of some Ws (including this one further upthread IIRC). The front desk was friendly enough though certainly not overly warm -- I didn't ask but there certainly wasn't any additional upgrade forthcoming, nor any special effort to help with an early check-in when we arrived at noon. (They said they would call when the room was ready, and did not, though when we got back at 3:30 the room was available.)

Other staff around the property were generally quite friendly, including restaurant and bar staff, doormen, and spa staff.

I also contacted the concierge ahead of time asking for a restaurant recommendation for Monday night in particular, when many nicer Amsterdam restaurants are closed, and I thought it a little tacky that they suggested their own Duchess restaurant (alongside Rijks, at the musem, which we ended up going with), though I did later discover that it actually is a pretty good restaurant, so maybe not so outrageous.

Overall

I'd happily stay here again on another vacation trip if I could swing the price, which isn't cheap, though is probably still a decent deal for the quality of the hotel and the location. (Though I also paid for a very small standard room which I was upgraded out of as well; I might feel differently without the upgrade.) I'm sure at some times of year points may be a decent value here, though for my dates it would have been a pretty poor use of points.

A W above the ... what's a word for pack that starts with W?

Would you like to write a review on the W Amsterdam?

No, thank you.
Yes
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Old Jan 4, 2019, 7:02 pm
  #186  
 
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Curious to know if anyone else made a booking at this hotel between Jan 1 and Jan 3. They had some very "interesting" advance rates loaded. Unsure if they'll cancel my sub-350 euro a night Fantastic Suite booking before my stay or if they'll let it slide.
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Old Feb 6, 2019, 2:20 pm
  #187  
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I had a second stay here this weekend, and I have to say after a pretty mediocre first stay, I can see this hotel has some things it is really doing right. It's one of the best new launch W's I have seen for quite a while, and takes the brand up-market again after an unfortunate outing in the last 5 or so years in the US frat party market

What I liked:
  • I booked a base room and was upgraded to a 2-floor Magnificant Suite, which was nice. It wasn't quite available when I checked in at 4pm so was given a choice of a lower level room and when I said I'd wait I got a free drink token for the bar and was called just 20min later after they prioritised housekeeping for the room
  • The spa is gorgeous and looks very Bulgari or Armani hotel-esque. A 45min massage for €60 also seemed oddly good value
  • The hotel has, in my view, succeeded in its mission in bringing "luxury cool" (mainly a London cool") to an Amsterdam market which didn't have it before. The nightclub, the fancy restaurants, etc. are a real addition to the dutch scene - not something you can say about all W's, not least the W London
  • W Beds are always incredibly comfortable, and this one had the full under-sheet set, which I've noticed some hotels don't go for
What I didn't like so much:
  • While the overall interior design is beautiful (especially in the Bank building), my room seems like it was designed by the same person who designed the W London. My 2 floor suite had two toilet rooms, but still had the sink next to the bed, the lighting was terrible and the temperature setting meant upstairs was always stuffy and downstairs freezing. The desk and sofa were too uncomfortable to really use and you could see right into the toilet from the bed. All typical W really, so it's not like I can say that I didn't see it coming
  • The restaurants are no doubt successfully aimed at the Dutch luxury market, but as someone who is somewhat Dutch myself, I can point out this means they are doing things to food which really should be illegal. I tried to go as traditional as possible in the steak-house and got a warm "Phillipino style" "ceviche" and the horseradish for my steak somehow got mixed in with a garlic aioli
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Old Feb 6, 2019, 3:43 pm
  #188  
 
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Originally Posted by EuropeanPete
I had a second stay here this weekend, and I have to say after a pretty mediocre first stay, I can see this hotel has some things it is really doing right. It's one of the best new launch W's I have seen for quite a while, and takes the brand up-market again after an unfortunate outing in the last 5 or so years in the US frat party market

What I liked:
  • I booked a base room and was upgraded to a 2-floor Magnificant Suite, which was nice. It wasn't quite available when I checked in at 4pm so was given a choice of a lower level room and when I said I'd wait I got a free drink token for the bar and was called just 20min later after they prioritised housekeeping for the room
  • The spa is gorgeous and looks very Bulgari or Armani hotel-esque. A 45min massage for €60 also seemed oddly good value
  • The hotel has, in my view, succeeded in its mission in bringing "luxury cool" (mainly a London cool") to an Amsterdam market which didn't have it before. The nightclub, the fancy restaurants, etc. are a real addition to the dutch scene - not something you can say about all W's, not least the W London
  • W Beds are always incredibly comfortable, and this one had the full under-sheet set, which I've noticed some hotels don't go for
What I didn't like so much:
  • While the overall interior design is beautiful (especially in the Bank building), my room seems like it was designed by the same person who designed the W London. My 2 floor suite had two toilet rooms, but still had the sink next to the bed, the lighting was terrible and the temperature setting meant upstairs was always stuffy and downstairs freezing. The desk and sofa were too uncomfortable to really use and you could see right into the toilet from the bed. All typical W really, so it's not like I can say that I didn't see it coming
  • The restaurants are no doubt successfully aimed at the Dutch luxury market, but as someone who is somewhat Dutch myself, I can point out this means they are doing things to food which really should be illegal. I tried to go as traditional as possible in the steak-house and got a warm "Phillipino style" "ceviche" and the horseradish for my steak somehow got mixed in with a garlic aioli
Thanks for the review. I'm staying in May booked in the Fantastic Bank Suite so it's nice to see a more recent experience at the property. Any thoughts on breakfast? I've heard some say it's one of the best they've had among SPG properties in Europe.
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Old Feb 6, 2019, 3:51 pm
  #189  
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I’m pretty sure the breakfast is a real treat. I generally don’t eat breakfast though, so I can’t help.
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Old Feb 6, 2019, 4:06 pm
  #190  
 
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Originally Posted by EuropeanPete
I’m pretty sure the breakfast is a real treat. I generally don’t eat breakfast though, so I can’t help.
No worries. I don't normally eat breakfast either but...free food.
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Old Feb 6, 2019, 4:30 pm
  #191  
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Originally Posted by nexusCFX
No worries. I don't normally eat breakfast either but...free food.
You must have Dutch ancestry too, somewhere.
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Old Feb 9, 2019, 1:16 am
  #192  
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Originally Posted by nexusCFX
Thanks for the review. I'm staying in May booked in the Fantastic Bank Suite so it's nice to see a more recent experience at the property. Any thoughts on breakfast? I've heard some say it's one of the best they've had among SPG properties in Europe.
The breakfast at the W Amsterdam is one of the best offered by any SPG property. It's a breakfast worth going to as a destination even if you're not staying at the hotel. Amazing brunch-style breakfast, with everything free for platinums, a full menu of delicious dishes, a mimosa bar with 12+ juices and Prosecco, a Bloody Mary cart that comes around on occasion, and two different restaurants to choose from with similar buffets and bar but slightly different menus and different ambiances.

This is, by far, my favorite SPG free breakfast.
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Old Feb 9, 2019, 2:08 am
  #193  
 
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Originally Posted by helvetic
The breakfast at the W Amsterdam is one of the best offered by any SPG property. It's a breakfast worth going to as a destination even if you're not staying at the hotel. Amazing brunch-style breakfast, with everything free for platinums, a full menu of delicious dishes, a mimosa bar with 12+ juices and Prosecco, a Bloody Mary cart that comes around on occasion, and two different restaurants to choose from with similar buffets and bar but slightly different menus and different ambiances.

This is, by far, my favorite SPG free breakfast.
I'm staying for two nights and definitely plan to check out both restaurants.
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Old Feb 12, 2019, 1:07 pm
  #194  
 
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Originally Posted by helvetic

This is, by far, my favorite SPG free breakfast.
Agree that it is very, very good. The St. Regis Punta Mita is my favorite SPG breakfast, though these two may be tied. The St. Regis has the advantage of being sea-side, as well as having a pretty amazing staff to customer ratio so the service is amazing.
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Old Apr 1, 2019, 1:14 pm
  #195  
 
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This is a pretty awesome hotel in central Amsterdam, close to major tram stops and within walking distance of most sights. I booked and received a studio suite in the Bank building (with no view) that was spacious and interestingly designed. There was even a record player in my room with a small record collection. The shower and toilet are separately located, with the shower being a good size with excellent water pressure. I didn’t find the sink and desk location behind the bed to be a hindrance. Outlets were easily accessible from the desk via outlets by the bed. I liked the electronic controls that were located throughout the room. I found my room to be quiet, with the exception of the door shaking every time another door was closed in the hallway.

Breakfast gives you the option of either Mr. Porter or The Duchess. The buffet at Mr. Porter was a bit disappointing, with a somewhat limited of selection of fruits and pastries. A good mix of other food items though. Made to order dishes off the menu were excellent. The Duchess is more menu oriented, so had a smaller, but higher quality buffet. Since we’re talking egg dishes for the most part, I would say there isn’t much of a difference in menu between Mr. Porter and The Duchess. I personally preferred The Duchess. My friend and I also had an excellent dinner at the Duchess, which has one Michelin star. Had the best beef wellington of my life!

A bottle of white wine and chocolates were dropped off in my room. WiFi was 9Mbps. The gym is open 24/7 and was a bit on the small side, but had the basics. It appears to be used by local trainers and their clients, which crowds out the hotel guests a bit. I would absolutely stay here again in a heartbeat!
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