How can you tell when it expires if it is an eletronic certificate? I have searched on the MR site to no avail.
THanks! |
Originally Posted by StephanyKR
(Post 7845726)
How can you tell when it expires if it is an eletronic certificate? I have searched on the MR site to no avail.
THanks! |
extending the deadline for Mariott Rewards Visa Free night e-certificate
I have a Mariott Rewards Visa Free Night e-certificate that is going to expire soon. Has anyone succeeded in getting this type of certificate use deadline extended?
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I requested and was refused. Called again to try another CS - same result. I would plan on using if I were you!
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also - YOU must personally use it - and they will ask for ID. I could not even get acceptance to let my husband use it - and I am a plat.
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I have tried in the past to get one extended, was told absolutely not.
Called back and was told the same thing. Plan a trip and use it up! |
I went on line to book a room in June and the option to book using my e-certificate was selectable although the expiration date on my certificate is in April. Is there any chance that if I attach the certificate to the reservation now, would it still be accepted at check-in, or would the request be denied at the point of check-in? Anyone have any first hand experience?
Thanks, |
Certificates must be valid at the time of use. I've had some success in the past if my check-IN date was prior to the expiration, presenting it at check-in and ensuring they made a note on the folio. However, even that is bending the rules a bit.
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Attaching a certificate that will expire before res?
I need to make an award reservation for May. I have an e-certificate (from credit card) that expires in March. Marriott lets me apply the ecertificate to the reservation.
Will it be valid? |
Originally Posted by welookgood.com
(Post 11254961)
I need to make an award reservation for May. I have an e-certificate (from credit card) that expires in March. Marriott lets me apply the ecertificate to the reservation.
Will it be valid? |
I had this experience last year. Upon making my online reservation, the computer notified me I had an e-cert and asked if I wanted to use it. I did it, not realizing it would expire before my trip. I only realized there was a problem just before my departure. I called & e-mailed Marriott Rewards and all they would do is take points from my account to cover the room.
Only when I contatced Marriott Concierge here in FT, did it get resolved. I was able to use my expired certificate for the 1 night. Even then, when I checked out there was massive confusion that held me up about 20 minutes while the meter on my taxi was running outside the lobby. |
I had this happen to me last year. I made a reservation using the certificate and I asked if it would still be valid prior to making the reservation. I was told it would, since I was making the reservation prior to the expiration of the certificate.
Just prior to my travel date, I called again to make sure it was valid and was told it was not. I was told to send a letter to Marriott. I did so, and received another certificate good for an additional six months. Moral of the story--use the certificate before it expires. I was lucky. |
Expiring Certificate
I have a certificate in my account called:
2010 SUMMER PROMOTION FREE NIGHT CERTIFICATE, CAT 1-4 HOTEL that expired end of year. Can I use that certificate to make a reservation for someone else in my family, or do I have to occupy that room? |
Originally Posted by David10225
(Post 15314743)
I have a certificate in my account called:
2010 SUMMER PROMOTION FREE NIGHT CERTIFICATE, CAT 1-4 HOTEL that expired end of year. Can I use that certificate to make a reservation for someone else in my family, or do I have to occupy that room? |
Asked Marriott about this promo a couple of months ago as I wanted to let my wife use it. Answer was no.
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