W Austin, Texas [Master Thread]
#32
Join Date: Apr 2005
Location: SAN
Programs: AA Platinum, Bonvoy Gold, DL Gold
Posts: 1,203
wow it's "closed until further notice" due to the glass. I guess the comments regarding cheap construction were accurate:
http://www.statesman.com/blogs/conte...=breaking_news
http://www.statesman.com/blogs/conte...=breaking_news
#33
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
wow it's "closed until further notice" due to the glass. I guess the comments regarding cheap construction were accurate:
http://www.statesman.com/blogs/conte...=breaking_news
http://www.statesman.com/blogs/conte...=breaking_news
I bet whoever installed the glass is feellin' the heat right about now
Regards
#34
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Edit: might be a good time to try to buy one... I cant imagine many people are in that line.
#35
Join Date: Sep 2010
Programs: SPG Plat, HH Silver, UA 1K, DL Silver
Posts: 190
http://www.chron.com/disp/story.mpl/ap/tx/7631327.html
I was just coming to post this article, but looks like you all beat me to it. Glad I just finished a stay here over the weekend.
I was going to also mention that I was impressed with the hotel. Cash and points stay and they got me into a room with two queens, which was very appreciated. The person at checkin said he would get me into a cool-corner suite next time I stayed there after I asked to get into one this stay. He said all suites had been booked by a wedding party. I told him I would be very impressed if he got me into a cool corner suite next time I was there, which is for Austin city limits. I am not holding my breath on that one.
The room was typical w. No door for the main bathroom, but there was a door for the toilet. Pretty hopping bar, but we didn't get drinks there despite the 20% off they were offering. The chargers on the night stand was a great touch. All the main plugs of micro, mini usbs, and an ipod charger. They didn't charge for valet, which I had thought they were supposed to, but it could be free for guests. (I can look it up later.)
Post check out, received a 53 dollar charge. I had them email me my updated folio which had 53 dollars of munchie bar charges. I called them and said I had a water, which should be free with platinum. I did tell them that it was probably a confusion with my friend putting the snacks in a cupboard so he wouldn't eat them later. I didn't really understand why be did that and told him not to, but he did it. So our fault obviously. She said she would reverse the charges and it would show up in five days. They were very nice and it was considerably easier than many hotels, which could have been a reflection of all of their other issues today. Overall, very positive stay, but I was not in the room for very long and only for one night.
I was just coming to post this article, but looks like you all beat me to it. Glad I just finished a stay here over the weekend.
I was going to also mention that I was impressed with the hotel. Cash and points stay and they got me into a room with two queens, which was very appreciated. The person at checkin said he would get me into a cool-corner suite next time I stayed there after I asked to get into one this stay. He said all suites had been booked by a wedding party. I told him I would be very impressed if he got me into a cool corner suite next time I was there, which is for Austin city limits. I am not holding my breath on that one.
The room was typical w. No door for the main bathroom, but there was a door for the toilet. Pretty hopping bar, but we didn't get drinks there despite the 20% off they were offering. The chargers on the night stand was a great touch. All the main plugs of micro, mini usbs, and an ipod charger. They didn't charge for valet, which I had thought they were supposed to, but it could be free for guests. (I can look it up later.)
Post check out, received a 53 dollar charge. I had them email me my updated folio which had 53 dollars of munchie bar charges. I called them and said I had a water, which should be free with platinum. I did tell them that it was probably a confusion with my friend putting the snacks in a cupboard so he wouldn't eat them later. I didn't really understand why be did that and told him not to, but he did it. So our fault obviously. She said she would reverse the charges and it would show up in five days. They were very nice and it was considerably easier than many hotels, which could have been a reflection of all of their other issues today. Overall, very positive stay, but I was not in the room for very long and only for one night.
#36
Join Date: Dec 2009
Programs: BA Gold; AA Lfe Time PLT ; Marriott Titanium, LFT GLD
Posts: 1,276
W Austin is closed
The W has closed to replace glass on Balconies.
The City has closed streets around hotel until further notice.
The W has closed to replace glass on Balconies.
The City has closed streets around hotel until further notice.
Last edited by nonesuch flyer; Jun 28, 2011 at 9:06 pm Reason: added street closing information
#37
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
#38
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Regards
#40
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
It's summertime in TX. Without windows to hold the AC in, the rooms are most certainly not cool.
#41
Join Date: Sep 2010
Programs: SPG Plat, HH Silver, UA 1K, DL Silver
Posts: 190
Also, another 7 fell and they have closed off the streets next to the hotel. (They had reopened them earlier today but just closed them again.)
And two of the original people that had panels fall on them while at the pool have filed law suits.
Last edited by gdemander; Jun 28, 2011 at 9:53 pm
#42
Join Date: Feb 2010
Programs: SPG, Wyndham, AA
Posts: 120
Oddly enough I just left W Austin earlier today.
Checked in around noon on Monday, as I was informed by SPG that the pool was closed (from the 1st glass incident) I asked the Welcome Desk if there was any alternatives. They directed me to an adjacent condo building "Amili" to use their pool. It was sorta a bummer not having the usual amenities, towels, bar, and servers. Oh well, though upon our stroll back to the hotel we witnessed the commotion/ aftermath of more glass raining down on the streets.
Through out the evening and this morning there was a strong presence of "suits" out near the front entrance. I also received a notice on my door addressing the issue and assurance of my safety.
Upon my departure I made a jokingly remark about the strong breeze in my room *oops*
http://www.statesman.com/business/w-...s-1568490.html
Checked in around noon on Monday, as I was informed by SPG that the pool was closed (from the 1st glass incident) I asked the Welcome Desk if there was any alternatives. They directed me to an adjacent condo building "Amili" to use their pool. It was sorta a bummer not having the usual amenities, towels, bar, and servers. Oh well, though upon our stroll back to the hotel we witnessed the commotion/ aftermath of more glass raining down on the streets.
Through out the evening and this morning there was a strong presence of "suits" out near the front entrance. I also received a notice on my door addressing the issue and assurance of my safety.
Upon my departure I made a jokingly remark about the strong breeze in my room *oops*
http://www.statesman.com/business/w-...s-1568490.html
#43
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
#44
Suspended
Original Poster
Join Date: Dec 2009
Posts: 3,816
#45
Join Date: Jul 2009
Posts: 983
Falling glass aside, I was wondering if you wouldn't mind assisting someone who's never stayed in a W before make sure he's making the right choice.
Austin is, unfortunately, a particularly poor city for good hotels. My typical brand is Ritz-Carlton, with the occasional Four Seasons or Renaissance for good measure. I travel on work-purposes, but my work doesn't necessitate 9-5 days, but rather sporadic phone calls and memorandum writing. Thus, I spend a good deal of time in my room and around the hotel facilities. The only other real choice in Austin, the Four Seasons, is both a bit dilapidated and hideously overpriced. I should also mention that I typically book through Amex FHR, which includes breakfast, an upgrade, late checkout, and an amenity (usually $100 F&B/spa). I'd very much like to try out the W on my next Austin trip, but my concerns are as follows:
- Noise. My understanding is that the W gets a younger, more party-oriented set. I'm young, but I work. Is noise a consistent issue here or is the sound-proofing solid and a strong business contingent present?
- Service. The Whatever/Whenever concept seems most similar to the Renaissance 'at your service' button. I"m not expecting Four Seasons levels of help, but housekeeping on demand, responsive front desk agents and managers, and simple requests like towels and toiletries dealt with in a timely manner. Is this fair or is it possible I"ll spend half my time waiting for things?
- Simple question. How's the food?
I've booked a Fabulous room, and had confirmed an upgrade to a Corner Suite based on SPG Gold status and incentive to move from the FS.
Thanks for your input!
Austin is, unfortunately, a particularly poor city for good hotels. My typical brand is Ritz-Carlton, with the occasional Four Seasons or Renaissance for good measure. I travel on work-purposes, but my work doesn't necessitate 9-5 days, but rather sporadic phone calls and memorandum writing. Thus, I spend a good deal of time in my room and around the hotel facilities. The only other real choice in Austin, the Four Seasons, is both a bit dilapidated and hideously overpriced. I should also mention that I typically book through Amex FHR, which includes breakfast, an upgrade, late checkout, and an amenity (usually $100 F&B/spa). I'd very much like to try out the W on my next Austin trip, but my concerns are as follows:
- Noise. My understanding is that the W gets a younger, more party-oriented set. I'm young, but I work. Is noise a consistent issue here or is the sound-proofing solid and a strong business contingent present?
- Service. The Whatever/Whenever concept seems most similar to the Renaissance 'at your service' button. I"m not expecting Four Seasons levels of help, but housekeeping on demand, responsive front desk agents and managers, and simple requests like towels and toiletries dealt with in a timely manner. Is this fair or is it possible I"ll spend half my time waiting for things?
- Simple question. How's the food?
I've booked a Fabulous room, and had confirmed an upgrade to a Corner Suite based on SPG Gold status and incentive to move from the FS.
Thanks for your input!
Last edited by nba1017; Sep 4, 2011 at 12:16 pm