2021 Shutdown Thread
Mar 24, 2021, 4:31 pm
#31
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,460
My Premier is linked to the same TYP account. In a chat on thankyou.com, the rep was able to tell me that I had a bunch of points earned with my Premier and 250 with my Rewards+ and the rep confirmed that those points would be redeemed first and expire in 60 days. Will all of my points, including the ones earned on my Premier, expire 60 days from the Rewards+ closing? Should I redeem all I have even without a specific redemption strategy? I guess we'll see unless anyone has DP to indicate one way or another.
They have told you that your account(s) are void but that you have 60 days to redeem any reward points you have with them.
Take them at their word that they will close and confiscate your points if you do not move them. I would personally clean out everything ASAP.
When credit card companies bail out on you, they tend to make it a complete severing of all relationships, both personal and business.
Mar 24, 2021, 10:07 pm
#32
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 863
I had a similar experience recently. I used my Rewards+ card for small transactions a couple dozen times per month and these "repeated nominal transactions to generate Thank You points" were referenced in the letter they sent to me. The letter said that both the credit card and TYP account would be closed. For a couple days, I couldn't get thankyou.com to load, but since have been able to login and make a redemption. My Premier is linked to the same TYP account. In a chat on thankyou.com, the rep was able to tell me that I had a bunch of points earned with my Premier and 250 with my Rewards+ and the rep confirmed that those points would be redeemed first and expire in 60 days. Will all of my points, including the ones earned on my Premier, expire 60 days from the Rewards+ closing? Should I redeem all I have even without a specific redemption strategy? I guess we'll see unless anyone has DP to indicate one way or another.
If my DP is meaningful to you, then points earned by your Premier account should be fine. But I'd recommend redeeming them if you have a fair value use of them. Good luck!
Mar 28, 2021, 10:27 am
#33
Join Date: Mar 2021
Posts: 5
Are your Premier and Prestige still open and earning points as normal? I'm not going to take any chances and will redeem my points just to be safe. I keep logging in twice a day just to catch and get a little nervous with the red box below the account, only to sign when I read it's for my Annual Account Summary.
Mar 28, 2021, 10:40 am
#34
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 863
Are your Premier and Prestige still open and earning points as normal? I'm not going to take any chances and will redeem my points just to be safe. I keep logging in twice a day just to catch and get a little nervous with the red box below the account, only to sign when I read it's for my Annual Account Summary.
Apr 23, 2021, 9:22 am
#35
Join Date: Mar 2004
Location: Atl
Posts: 253
Is this an Amex shutdown?
Update to below: This happened to another poster and for both of us it reverted back to normal, for now at least. So hopefully just a glitch.
Today, when I log into my amex account it still shows my membership rewards points on the main page but when I click on those points to see the details and recent postings it says I have 0 points and am not registered for membership rewards. But when I go back to the main page that has a transfer points option, it lets me transfer points to an airline.
I am worried about this because I have recently been modestly jamming on the 10x supermarket bonus (500 gift cards about once a week).
Thanks.
Today, when I log into my amex account it still shows my membership rewards points on the main page but when I click on those points to see the details and recent postings it says I have 0 points and am not registered for membership rewards. But when I go back to the main page that has a transfer points option, it lets me transfer points to an airline.
I am worried about this because I have recently been modestly jamming on the 10x supermarket bonus (500 gift cards about once a week).
Thanks.
Last edited by trey; Apr 23, 2021 at 10:35 am
Apr 23, 2021, 1:41 pm
#36
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,460
Update to below: This happened to another poster and for both of us it reverted back to normal, for now at least. So hopefully just a glitch.
Today, when I log into my amex account it still shows my membership rewards points on the main page but when I click on those points to see the details and recent postings it says I have 0 points and am not registered for membership rewards. But when I go back to the main page that has a transfer points option, it lets me transfer points to an airline.
I am worried about this because I have recently been modestly jamming on the 10x supermarket bonus (500 gift cards about once a week).
Thanks.
Today, when I log into my amex account it still shows my membership rewards points on the main page but when I click on those points to see the details and recent postings it says I have 0 points and am not registered for membership rewards. But when I go back to the main page that has a transfer points option, it lets me transfer points to an airline.
I am worried about this because I have recently been modestly jamming on the 10x supermarket bonus (500 gift cards about once a week).
Thanks.
Have you been doing something that would attract the attention of furry critters?
Have you been contacted in the past by these fauna? Perhaps in regards to the above?
If the answer to either is yes, why play with fire? Move your points and sleep better at night.
Jul 4, 2021, 9:24 pm
#37
Join Date: Jan 2010
Programs: Hilton Diamond, Marriott/SPG Platinum
Posts: 496
arbitration with citi cards
citi closed all my cards and my wife's. just opened an arbitration via AAA(American Arbitration Association) with $200 fee...will update here with any news.
Jul 5, 2021, 10:18 am
#39
Original Poster
Join Date: Feb 2015
Posts: 194
P2 - complete shutdown by Chase. Personal and biz. No deposit accounts.
"because our affiliate is ending their banking relationship with you"
Yes - there were deposit accounts. They got shut years ago during shutdown #1. None since.
All was going fine. No new apps. Not sure what the trigger was/is.
All UR points redeemed successfully.
"because our affiliate is ending their banking relationship with you"
Yes - there were deposit accounts. They got shut years ago during shutdown #1. None since.
All was going fine. No new apps. Not sure what the trigger was/is.
All UR points redeemed successfully.
Jul 5, 2021, 10:45 am
#40
Join Date: Jan 2010
Programs: Hilton Diamond, Marriott/SPG Platinum
Posts: 496
Jul 5, 2021, 2:03 pm
#42
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,460
Did they confiscate points? Usually, Citi will let you take your points after a closedown, but if they are being jerks, definitely worth them eating the fee for you to recover them.
If you are asking for your banking relationship to be reinstated, I suspect that will be a no-go. Citi is a private firm and has the right (within the law) to fire you as a customer.
However, it will be interesting to hear what you want and how they respond.
Jul 5, 2021, 2:12 pm
#43
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,460
P2 - complete shutdown by Chase. Personal and biz. No deposit accounts.
"because our affiliate is ending their banking relationship with you"
Yes - there were deposit accounts. They got shut years ago during shutdown #1. None since.
All was going fine. No new apps. Not sure what the trigger was/is.
All UR points redeemed successfully.
"because our affiliate is ending their banking relationship with you"
Yes - there were deposit accounts. They got shut years ago during shutdown #1. None since.
All was going fine. No new apps. Not sure what the trigger was/is.
All UR points redeemed successfully.
Whatever the case, it seems as if it was just bad luck that they found you. Sorry to hear it. You could try and contact them for the reason (which I doubt they will reveal) and perhaps plead your case that yes you were a bad person years ago but are now a reformed one who has toed the line and makes them money (if true
)Can't hurt.
Jul 6, 2021, 1:25 pm
#44
Join Date: Jan 2010
Programs: Hilton Diamond, Marriott/SPG Platinum
Posts: 496
What are you asking for in arbitration?
Did they confiscate points? Usually, Citi will let you take your points after a closedown, but if they are being jerks, definitely worth them eating the fee for you to recover them.
If you are asking for your banking relationship to be reinstated, I suspect that will be a no-go. Citi is a private firm and has the right (within the law) to fire you as a customer.
However, it will be interesting to hear what you want and how they respond.
Did they confiscate points? Usually, Citi will let you take your points after a closedown, but if they are being jerks, definitely worth them eating the fee for you to recover them.
If you are asking for your banking relationship to be reinstated, I suspect that will be a no-go. Citi is a private firm and has the right (within the law) to fire you as a customer.
However, it will be interesting to hear what you want and how they respond.
Jul 25, 2021, 2:55 pm
#45
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
https://frequentmiler.com/author/alexbachuwa
Last edited by GundamWing01; Jul 25, 2021 at 3:08 pm