Exactly. I'm still stunned. There are plenty of people doing 10's of thousands of dollars in MS each month. I do nothing but try to buy a $500 gift card and I get shut down on all of my accounts.

It's just ridiculous! I think you may have a good chance of getting your accounts back if you call Chase. Best of luck!

You can try calling their executive office to ask for a reversal of the decision. If that doesn’t work, you could try filing a cfpb but not sure how much weight that’ll hold now that they removed all their powers.

I had filed a CFPB when it happened because I had no idea what a "review" was and no one would tell me anything and since the "review" department was closed I was out of luck until Monday. Ironically, since I didn't MS, I didn't know about anything about what a "review" was. I thought it was more fraud verification and I was already talking to them and could do any verification needed.

Basically, the response to the CFPB just parroted what the "review" decided. I was told the "review" just looked at your credit like you were just applying which is ironic since any other bank would take a microsecond to decide I was credit worthy based on income and FICO. The out of the country stuff is a lie, as far as I know. I wasn't told about it until this response and I wasn't out of the country. All of the declines happened within 5 minutes. They also changed their story. I was first told that a "review" was random, multiple times, and now, in their response, they are saying it was because of the suspicious activity. Although there is no clue what one thing has to do with the other.

This was the final response to the CFPB:

We’ve reviewed your concerns about the declined transaction on March 30 with Wholefoods for $500. We routinely monitor accounts for unusual activity, and this transaction was declined because it appeared suspicious. We sent you an email and a text message to confirm the activity was valid. On that same day, you were declined a second time for the same reason and you spoke to an advisor and advised them the transaction was valid. The advisor you spoke with determined there were several out of the country attempts to log into your online profile and therefore, we placed a security hold on the account pending a second level review. Once the review was completed, we decided to close your account for the following reasons: • Number of credit card accounts. • Rapid increase in revolving balances. The account cannot be reopened. Please review the enclosed Cardmember Agreement which explains we reserve the right to close accounts. We’ve also enclosed a copy of the closure letter sent to you on April 3. We’re sorry for the inconvenience you experienced and realize this is not the outcome you were expecting.

Speechless.

Conclusion is that at least with Chase, you might as well Ms and do it hard while you're at it since you could get shut down for nothing just as well as for Ms-ing.

I don't feel bad for a millisecond for the banks.

Yep, now more than ever don’t pass up great credit card offers for the sake of 5/24. Screw Ch@se.

In looking through just a few posts in this thread a big common element I see is use of Apple or Android Pay. So stay away from that with your Ch@s3 cards unless you have already been using it for a while.

That's the thing with fraud algos, is get the computer trained early and with smaller amounts. Like on my Freedom since January I've used it at WFM with Android Pay, then with the actual card in Q2, so their systems don't appear to think anything I do is suspicious. That's one of the things to remember with MS is start smaller and build up. Unless you're dealing with Citi. They both don't care and will send a fraud alert on like the 4th identical transaction...

Anyway sorry for your loss. Definitely try Chase and ask for them to reconsider your situation and ask that they reinstate your accounts. Don't follow up with the CFPB.

Had I known what was going on with Ch@se shutting down cards for no reason, I would have gone slower. I'm not surprised it caused a fraud alert but usually all you do is respond to a text message saying you have your card and redo the transaction and it's fine. Even when I have had to talk to a person about a suspicious transaction, it still never resulted in not being able to use my card and certainly not in my card being shut down. My credit has always been perfect, and still is, so I've never worried about bringing attention to my account. It's sad that now you do have to worry about that. It's like a carrot and stick. Chase is offering incentives to use Apple/Android Pay and then kicking you in the teeth when you do.

Im involved with a Chase Shutdown but...
 

Its me who is doing the shutting down. Chase (like Bof A) refuses to offer any meaningful interest paying accts. while Citi had 1.25% on 8 month CDs and now 2% on 13 months Chase will still pay .00? Even HSBC and Santander are paying 1.5 - 1.7 So Goodbye Chase, acct wise at least, they know how to raise the % we must pay on loans or not paying your CC bal n full, but are just so GREEDY in they wont pay the depositors anything decent, leading to their record profit earnings

DollarSavingsDirect offers 1.80% on savings account. 100% liquid.

A similar thing happened to me using chase pay for the Best Buy in December, but thankfully they "just" locked my accounts instead of shutting down. Spent close to an hour on the phone with them to resolve. That experience ruined any interest I had in using either chase pay, Walmart pay or Apple Pay for any non-trivial amount of spending. It just doesn't seem ready for prime time still from your recent experience.

LOL. Good luck. Wife and I sent a letter to Chase EO, spoke to someone at EO who said they would help, and still weren't able to reopen accounts with no reason given. Wife put business and GCs (all non-bonused spend) on SW Visa 14 months ago and got the ax six months later. I got axed two months ago b/c of her closures.