Last edit by: deker0
This thread is a continuation of the 2016 Serve master thread located at Amex Serve (2016) [Many shutdowns starting Jan 8, 2016]
5/21/2019 another round of Serve and Bluebird shutdowns.
On January 8, 2016, most Serve cards that were being used for MS were closed by Amex due to "unusual activity". Recurring waves of shutdowns have continued.
There are three version of Serve cards, Blue, Green and Grey. The fees and specifics are listed here:
https://www.serve.com/help/?intlink=us-serve-marketing-home-customer2-incomm2018-freezecardlearnmore&anchor=lost-or-stolen-1
The best Serve version for MS purpose is the "Green" version. It can be loaded at CVS, Rite Aid, DG (cash only) and Walmart, FD stores (cash and debit). There is no loading fee, but there is a $6.95 monthly fee that can't be waived. You could avoid the monthly fee by keeping $0 balance prior to month end statement closing. But this may cause account shut-down. As of end of 2020, there have been changes at the loading side (FD, WM). Not all GCs are accepted. Trial and report back to forum.
As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).
For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.
You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.
https://www.serve.com/#/add-cash
If your card doesn't say "debit" on the front, it isn't a debit card.
Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.
Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.
Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD
Loads at Dollar General - Appears to no longer be working with any brand of VCG.
Regular Serve
Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.
Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.
OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.
Amex stopped taking applications for OneVip at the end of 2017. Cards acquired before then still work.
Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST
Online Credit Card Loads
Only one card can be linked at a time.
For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.
A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.
When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.
https://www.serve.com/help/#add-money-5
Regular Serve Credit Card Loading
Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
Softcard Serve Credit Card Loading
If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.
Treated as purchase, earns cashback/points/miles:
Posts as a cash advance: The Chase Ink Bold is a charge card and has no cash advance ability.
A few report being unable to add the Chase IHG MC.
Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.
Switching to Serve
Helpful instruction post, latest. Thanks raeneye.
Also see this thread: Switching from Serve to BlueBird - 31 day wait???
Switching from BB to Serve
Switching from Redbird is presumably similar. See the RedCard thread for more information.
The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318
Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.
Training a WM cashier:
Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.
DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.
TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.
HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.
Using Serve
For online bill pay
For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===
People with an apartment address can find helpful information quoted in post #7
5/21/2019 another round of Serve and Bluebird shutdowns.
On January 8, 2016, most Serve cards that were being used for MS were closed by Amex due to "unusual activity". Recurring waves of shutdowns have continued.
There are three version of Serve cards, Blue, Green and Grey. The fees and specifics are listed here:
https://www.serve.com/help/?intlink=us-serve-marketing-home-customer2-incomm2018-freezecardlearnmore&anchor=lost-or-stolen-1
The best Serve version for MS purpose is the "Green" version. It can be loaded at CVS, Rite Aid, DG (cash only) and Walmart, FD stores (cash and debit). There is no loading fee, but there is a $6.95 monthly fee that can't be waived. You could avoid the monthly fee by keeping $0 balance prior to month end statement closing. But this may cause account shut-down. As of end of 2020, there have been changes at the loading side (FD, WM). Not all GCs are accepted. Trial and report back to forum.
As of April 16, 2015 regular Serve cards will only accept American Express network cards for online credit card loads.
Softcard Serve accounts are apparently grandfathered in the old system and continue to work as before, being able to load Mastercard, Visa, and Discover (see below).
For additional information on using prepaid debit cards, see PIN available now for Visa/MC prepaid debit cards.
You cannot make an ACH pull from Serve. The direct deposit account and routing numbers are for deposits only.
https://www.serve.com/#/add-cash
If your card doesn't say "debit" on the front, it isn't a debit card.
Loads at 7-11 and CVS are cash only. Debit cards are NOT allowed.
Loads at Walmart have been confirmed with debit cards. Self checkout does not work for loading Serve. Many Walmart stores are enforcing a rule against the use of prepaid debit cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked, then discreetly use your prepaid card when asked to swipe. Otherwise, you may be asked by management to never visit the MC (Walmart Money Center) again to load.
Debit loading at Family Dollar appears to be limited to $500 per day per store total (not per person or per account). Whoever gets there first gets the load for the day. Troubleshooting loading problems at FD
Loads at Dollar General - Appears to no longer be working with any brand of VCG.
Regular Serve
- Serve loading via VR/MP (Vanilla Reload/Moneypak) or WM/FD load: $2,500 per card per day; $5,000 total per calendar month each card; $10,000 total each calendar month all Serve cards combined
- Online Debit Card Load - $200/day and $1,000/month
- Online Credit Card Load (AmEx only) - $200/day and $1,000/month
- Checking/Savings Account - $2,000/month
- Checks - $2,000/day and $10,000/month
- ATM Withdrawals - $750/day and $2,000/month
- Checks - $2,000/day and $10,000/month
- Checking/Savings Account - $2,000/month
- Online Credit Card Load (AmEx only) - $200/day and $1,000/month
Softcard Serve
Softcard has shutdown and there is no longer any way to apply for this version.
- Serve loading via VR/MP (Vanilla Reload/Moneypak) or WM/FD load: $2,500/day and $5,000 total per calendar month
- Online Debit Card Load - $500/day and $1,500/month
- Online Credit Card Load - $500/day and $1,500/month
- Checking/Savings Account - $2,000/month
- Checks - $2,000/day and $10,000/month
- ATM Withdrawals - $750/day and $2,000/month
- Checks - $2,000/day and $10,000/month
- Checking/Savings Account - $2,000/month
- Online Credit Card Load - $500/day and $1,500/month
- Online Debit Card Load - $500/day and $1,500/month
You can combine the three methods above and load a total of $8k/month to a single Serve account for miles/points earning purposes, but beware that you're also subject to a $10,000/month add money limit which also includes check deposits, ACH transfers, and Serve transfers.
Temp Serve
You can only load a maximum of $500/day, $1000/month on a temporary card. Once you get your permanent card, then you can load more. The initial $500 when you purchase the temp card doesn't count against the $5,000/month load limit.
OneVip Card: (Mucho gracias, AndrewTheMan)
This card is essentially just like the regular, fee-free, "old" serve. You may reload this card up to $2,500/day; $1,000/transaction at Walmart (not impacted by Blue Bird daily limit change). Have not tested FD or anywhere else. KATE takes this no problems..
You can use this to load the FIDO AMEX up to 1k a month.
Amex stopped taking applications for OneVip at the end of 2017. Cards acquired before then still work.
Limits for online debit card and credit card loads reset at 9 PM PST/12 AM EST
Online Credit Card Loads
Only one card can be linked at a time.
For online CC/DC loads, the name on the Serve account is supposed to match the name of the primary or joint cardholder. So using someone else's CC/DB card to load a Serve account is not allowed.
A few report no problems loading with an AU card in the Serve account holder's name. Increase your chances by making sure the AUs social security number is on file with the Credit Card.
When adding a new card you will usually need to call Serve Account security (1-800-555-4318) for verification of the new card on the second load try. This verification usually requires uploading of a photo of your ID and the credit card. You may pre-emptively avoid the error by going to the above website, logging in, and uploading a scan of a photo ID and the card you are trying to add. You may call back to expedite approval. One person with a Serve/Softcard account reported being sent to the main Serve number for this process.
https://www.serve.com/help/#add-money-5
Regular Serve Credit Card Loading
Regular Serve can only load from American Express network cards. In addition to those issued directly by American Express, this includes the following:
- AAA Rewards AmEx
- Alitalia AmEx
- Bank of America Accelerated Rewards AmEx
- Bank of Hawaii AmEx Card with MyBankoh Rewards
- Bloomingdale's AmEx
- Citi AAdvantage Platinum Select AmEx
- Citi Dividend AmEx (not obtainable unless specifically requested)
- Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
- Dillard's AmEx
- FNBO AmEx
- FNBO Graphite AmEx
- FNBO Platinum AmEx
- Macy's AmEx
- Penfed Premium Travel Rewards AmEx
- SavingStar AmEx
- Travelocity AmEx
- US Bank Flexperks AmEx
- USAA Cash Rewards/Rewards Plus AmEx
- Wells Fargo Propel World/365 AmEx
- USAA Cash Rewards/Rewards Plus AmEx
- US Bank Flexperks AmEx
- Travelocity AmEx
- SavingStar AmEx
- Penfed Premium Travel Rewards AmEx
- Macy's AmEx
- FNBO Platinum AmEx
- FNBO Graphite AmEx
- FNBO AmEx
- Dillard's AmEx
- Citi Thank You Preferred AmEx (not obtainable unless specifically requested)
- Citi Dividend AmEx (not obtainable unless specifically requested)
- Citi AAdvantage Platinum Select AmEx
- Bloomingdale's AmEx
- Bank of Hawaii AmEx Card with MyBankoh Rewards
- Bank of America Accelerated Rewards AmEx
- Alitalia AmEx
Softcard Serve Credit Card Loading
If you are fortunate enough to be grandfathered into a Softcard Serve Account, you can also load other credit cards beside American Express cards. Softcard Serve is not available to new applicants anymore so you'll need to get one of the other Serve options if you don't already have one. In general, Mastercard and American Express cards post as purchases. Visa cards transact as a cash advance and, therefore, require available CA limit; although most cards post as a purchase.
Treated as purchase, earns cashback/points/miles:
- Bank of America (FIA) (MasterCard, American Express)
- Barclaycard (Mastercard, Visa)
- Capital One (Mastercard, Visa)
- Chase (MasterCard, Visa)
- Citi (MasterCard, American Express)
- Discover
- Wells Fargo Propel (American Express)
- Discover
- Citi (MasterCard, American Express)
- Chase (MasterCard, Visa)
- Capital One (Mastercard, Visa)
- Barclaycard (Mastercard, Visa)
- American Express issued (Counts toward minimum spend -- see post #434) but does not earn points. Example: For the Delta Amex card, Serve counts towards min spend DL miles sign-up bonus, but that spend and subsequent trials of spend on Serve will not earn points. Don't do it, man!
Posts as a cash advance: The Chase Ink Bold is a charge card and has no cash advance ability.
A few report being unable to add the Chase IHG MC.
Online Debit Card Loads
For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. While initial transactions may work, your account will eventually be flagged.
Switching to Serve
Helpful instruction post, latest. Thanks raeneye.
Also see this thread: Switching from Serve to BlueBird - 31 day wait???
Switching from BB to Serve
- Login to BB account, bring account balance to Zero, (By Bill Pay, Send money, etc..)
- Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
- at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
- get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
- after the register and login, second error: "We're still processing your application. Please check your email for an update"
- I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
- CSR, told me that my account went to "account security protection department" transfer me to them.
- at account security protection department, they told me need to call back on my phone number which I registered to verify.
- after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
- CSR also told me the I can load and spend on the temporary card, but not bill pay.
- after the call back of verification, CSR told me that my new Serve account is active now, email address verification will be send with in 5 minutes, permanent card will be received within 7-10 days.
- at account security protection department, they told me need to call back on my phone number which I registered to verify.
- CSR, told me that my account went to "account security protection department" transfer me to them.
- I have see people on the thread reported waiting for weeks for the same message, So, I pickup the phone and called them, ask them to speed up the process.
- after the register and login, second error: "We're still processing your application. Please check your email for an update"
- get back home, register temporary Serve online, First error: "phone number already registered, please try a different number" could be the my BB's ghost account still showing up on their system, could be my info is not match my BB's registration? i'm not really sure at this point. What I did is keep the same number but change from Cell phone to home phone. and registration went through
- at this point BB is closed. next morning, goto CVS and get a temporary Serve card (only with cash), load $500, ($2.95 waived, Yeah!!)
- Call BB, tell them that you want to open a serve account and close your current BB account. after they check everything they will say something like: "Your account will be permanently closed after 31 days, you can reopen it within 31 day if you change your mind, and you can apply for your new Serve account now, just make sure use the exact same register info from BB."
Switching from Redbird is presumably similar. See the RedCard thread for more information.
The number to call to approve your registration after closing Bluebird: Serve Account security 1-800-555-4318
Loading with debit card at Walmart register
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.
Training a WM cashier:
- If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
- If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
- The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
- Avoid saying gift card. Always refer to your card as a debit card.
- The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
- If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.
DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.
TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered.
HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.
Using Serve
For online bill pay
- You can pay the credit card that you used to buy VRs/GCs
- Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
- Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement
- Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
For bank transfers
Under Settings --> Funding & Transfers --> Bank & Cards --> U.S. Bank Account, you can add your bank info and transfer funds from your Serve card directly to your bank. The bank account must be verified, either by the standard "deposit 2 small sums into your account, such as $0.23 & $0.42" method, or doing an "instant verification" by actually logging into your bank account while still logged into Serve.
===
People with an apartment address can find helpful information quoted in post #7
Amex Serve master thread (2017-2023)
#1081
Join Date: Apr 2012
Posts: 213
Has anyone tried to load at DG and the cashier side says “format error” and my pin pad says “declined”?
I tried two different MCGC (Meta). Said same on both. I checked the balance and both show the $500 coming off to DG. ��
do you think it’ll auto refund in a few days or is something else wrong?
I tried two different MCGC (Meta). Said same on both. I checked the balance and both show the $500 coming off to DG. ��
do you think it’ll auto refund in a few days or is something else wrong?
#1082
Join Date: Jan 2012
Programs: DL, WoH
Posts: 1,253
Has anyone tried to load at DG and the cashier side says “format error” and my pin pad says “declined”?
I tried two different MCGC (Meta). Said same on both. I checked the balance and both show the $500 coming off to DG. ��
do you think it’ll auto refund in a few days or is something else wrong?
I tried two different MCGC (Meta). Said same on both. I checked the balance and both show the $500 coming off to DG. ��
do you think it’ll auto refund in a few days or is something else wrong?
#1083
Join Date: Apr 2012
Posts: 213
Money did not go back on my cards. I called GCM and they said the purchases show completed on their end and gave me authorization numbers , they said maybe DG can track the funds with those numbers. It was an overseas call center for GCM, so I’m taking what they say with a grain of salt. Prior to calling them I did go back to the DG store and asked if the drawer was over by $1k but they wouldn’t know until the end of the night when they cashed it out. I left my name and number, the store manager wasn’t there but will be in the morning. I’m gonna swing by in the AM to see if the drawer was over. If not, I’m gonna call DG Corporate to see if they can track the funds.
#1084
Join Date: Feb 2013
Posts: 1,815
Money did not go back on my cards. I called GCM and they said the purchases show completed on their end and gave me authorization numbers , they said maybe DG can track the funds with those numbers. It was an overseas call center for GCM, so I’m taking what they say with a grain of salt. Prior to calling them I did go back to the DG store and asked if the drawer was over by $1k but they wouldn’t know until the end of the night when they cashed it out. I left my name and number, the store manager wasn’t there but will be in the morning. I’m gonna swing by in the AM to see if the drawer was over. If not, I’m gonna call DG Corporate to see if they can track the funds.
A few months ago, I had a failed load at DG and they were very proactive. Next morning they called me before I had a chance and told me the cash was available for me to pick up.
#1085
For an experienced store manager, he/she should just refund the money back to the card after any failed loading. Store does not want to give out cash. $500 is not a tiny amount at DG.
Also, this is like waling into a DG with a GC and come out with $500 in your hand. Something is just wrong here. Store may not want to deal with you.
#1086
Arghhh.... All my accounts have now been locked and suspended; Serve Member Agreement, section 15d. The accounts cannot be reopened. They will send me 4 checks.
I wish that I hadn't called about the problem of adding debit cards. In particular, since it later turned out that the problem was on their server and affected all customers.
It seems that my issue was not only sent to tech support but also to compliance, They reviewed my accounts and saw multiple loads from different debit cards* and that seems to be in violation of the Serve Member Agreement. I had actually talked to AmExp Exec Office about this several years ago, and was then told that such activity was not in violation of the Serve Member Agreement....
Not sure if it would help to write to Incomm (who acquired the AmExp prepaid card business).
*) Needed to meet spend requirements
I wish that I hadn't called about the problem of adding debit cards. In particular, since it later turned out that the problem was on their server and affected all customers.
It seems that my issue was not only sent to tech support but also to compliance, They reviewed my accounts and saw multiple loads from different debit cards* and that seems to be in violation of the Serve Member Agreement. I had actually talked to AmExp Exec Office about this several years ago, and was then told that such activity was not in violation of the Serve Member Agreement....
Not sure if it would help to write to Incomm (who acquired the AmExp prepaid card business).
*) Needed to meet spend requirements
#1087
Join Date: Feb 2013
Posts: 1,815
So you left your contact info "at the scene" after the failed loading?
For an experienced store manager, he/she should just refund the money back to the card after any failed loading. Store does not want to give out cash. $500 is not a tiny amount at DG.
Also, this is like waling into a DG with a GC and come out with $500 in your hand. Something is just wrong here. Store may not want to deal with you.
For an experienced store manager, he/she should just refund the money back to the card after any failed loading. Store does not want to give out cash. $500 is not a tiny amount at DG.
Also, this is like waling into a DG with a GC and come out with $500 in your hand. Something is just wrong here. Store may not want to deal with you.
When mine happened, a receipt printed out that said something like “refund owed customer”.
The manager told me me money could take up to a week to load back onto card. But that receipt seemed to me like the store should have refunded me my money. I did leave my name and number as well as take hers.
Obviously the register was over by $400 as I got the call went into store and kid took the cash out of the safe for me.
I’ve read that same happened to others at DG that they got the cash. Believe it or not it was way easier resolving with DG than it was with my supermarket when I had a problem there a few years back.
#1088
Join Date: Apr 2012
Posts: 213
When mine happened, a receipt printed out that said something like “refund owed customer”.
The manager told me me money could take up to a week to load back onto card. But that receipt seemed to me like the store should have refunded me my money. I did leave my name and number as well as take hers.
Obviously the register was over by $400 as I got the call went into store and kid took the cash out of the safe for me.
I’ve read that same happened to others at DG that they got the cash. Believe it or not it was way easier resolving with DG than it was with my supermarket when I had a problem there a few years back.
The manager told me me money could take up to a week to load back onto card. But that receipt seemed to me like the store should have refunded me my money. I did leave my name and number as well as take hers.
Obviously the register was over by $400 as I got the call went into store and kid took the cash out of the safe for me.
I’ve read that same happened to others at DG that they got the cash. Believe it or not it was way easier resolving with DG than it was with my supermarket when I had a problem there a few years back.
I’m going to be headed to the store shortly to see what’s up.
#1089
Join Date: Apr 2012
Posts: 213
Manager at the DG was actually pretty nice. I of course just told them I used a "debit card", did not show the card or mention bank names. She called DG Corporate and after getting passed around to a few diff departments, they were able to look up the transaction, but could not see the 'debit/credit' portion yet since it takes 2 days for that data to populate. It did sound like if they have the money the store is to refund me directly (I assume she'll want to refund to my "debit card"). The Manager is gonna call the department back tomorrow and find out the next steps, I told her I would stop in tomorrow and check on an update.
#1090
Join Date: Feb 2013
Posts: 1,815
Manager at the DG was actually pretty nice. I of course just told them I used a "debit card", did not show the card or mention bank names. She called DG Corporate and after getting passed around to a few diff departments, they were able to look up the transaction, but could not see the 'debit/credit' portion yet since it takes 2 days for that data to populate. It did sound like if they have the money the store is to refund me directly (I assume she'll want to refund to my "debit card"). The Manager is gonna call the department back tomorrow and find out the next steps, I told her I would stop in tomorrow and check on an update.
And I have to say all the employees I’ve encountered at DG and FD have been very nice.
#1091
Join Date: Jan 2012
Programs: DL, WoH
Posts: 1,253
Not sure what I'm gonna do about this drained mastercard at my local grocery store. I called this morning and a CSR pulled the receipt and said the card didn't go through, but the card was definitely drained. Will give it a few days then go from there.
#1092
When mine happened, a receipt printed out that said something like “refund owed customer”.
The manager told me me money could take up to a week to load back onto card. But that receipt seemed to me like the store should have refunded me my money. I did leave my name and number as well as take hers.
Obviously the register was over by $400 as I got the call went into store and kid took the cash out of the safe for me.
I’ve read that same happened to others at DG that they got the cash. Believe it or not it was way easier resolving with DG than it was with my supermarket when I had a problem there a few years back.
The manager told me me money could take up to a week to load back onto card. But that receipt seemed to me like the store should have refunded me my money. I did leave my name and number as well as take hers.
Obviously the register was over by $400 as I got the call went into store and kid took the cash out of the safe for me.
I’ve read that same happened to others at DG that they got the cash. Believe it or not it was way easier resolving with DG than it was with my supermarket when I had a problem there a few years back.
This is clean for both the customer and the store. Low risk. It draws too much attention to run around with the corporate and do the accounting.
Try to draw as little attention as you can.
#1093
Join Date: Apr 2012
Posts: 213
sounds like an issue with MCGC, being that it's multiple stores.
#1094
Join Date: Apr 2012
Posts: 213
today's update is, no update. DG corp specialist said the purchase was denied and the money will be returned to the card 3-5 business days. today is biz day 2. So hopefully may see 'processing' of a refund tomorrow? If I don't see anything by Monday, I'm calling GCM back and going to have them start a dispute process.
#1095
Join Date: Jan 2012
Programs: DL, WoH
Posts: 1,253
today's update is, no update. DG corp specialist said the purchase was denied and the money will be returned to the card 3-5 business days. today is biz day 2. So hopefully may see 'processing' of a refund tomorrow? If I don't see anything by Monday, I'm calling GCM back and going to have them start a dispute process.