Aug 21, 2017, 5:06 pm
Last edit by: RedSun
Curve card is a "debit" card or "spend" card that you can use at stores and where you can use debit card for purchases. It is not funded by the bank with cash deposit, but funded by a collection of other debit cards and credit cards. You can't withdraw cash from ATM since it is not backed by the bank.
It carries MasterCard logo and can be used anywhere MasterCard is accepted.
Curve Card is offered in the United Kingdom and selected European countries. Not currently available in the US.
It carries MasterCard logo and can be used anywhere MasterCard is accepted.
Curve Card is offered in the United Kingdom and selected European countries. Not currently available in the US.
curve card changes.
May 24, 2016, 8:06 pm
#151
Join Date: Jan 2007
Posts: 4,709
I liked the concept of Revolut and ordered a card. But their customer support was a joke because when I called for support on a declined transaction I was asked to leave a voicemail and someone would get back to me in 24 hours. Annoying and embarrassing when I'm standing at a checkout counter trying to buy some groceries with people queuing behind you. 
May 28, 2016, 8:49 am
#152
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
Jun 1, 2016, 10:52 am
#153
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,533
"Just to add we have encountered a problem with giving refunds to Amex funding cards. The problem should be fixed within 10 working day, hopefully sooner. Once it is done we will process your refund"
I hope this is a genuine hiccup rather than something more sinister.
Should add this was received after I sent back their so called "free" wallet as they have steadfastly refused to refund the full amount without it.
Jun 9, 2016, 8:24 am
#158
Join Date: Oct 2006
Location: All good weekends in the UK begin at Heathrow :)
Programs: Amex MR, A3, BAEC
Posts: 195
I've also cancelled as of today. Have given up hope of them resolving the Amex issue, if there was any chance they would...
Out of curiosity, who has got their refund for the wallet?
Out of curiosity, who has got their refund for the wallet?
Jun 10, 2016, 2:53 am
#159
Join Date: Oct 2015
Posts: 127
Has anyone actually tried using their Curve card linked to an Amex since they stopped accepting it? My Amex cards are still showing in the app. I've not been able to use it for the last 2 weeks however as I hit my stupid spend limit! So I've not been able to try.
Jun 11, 2016, 2:55 am
#160
Join Date: Aug 2014
Posts: 84
My Amex cards were taken off. I tried to re link and a message said it was not possible.
I got my £35 worth.
I am currently using the card to collect Virgin points 1 per £1. There are MS ways out there to achieve this. My limit was £5000 a month. If this increases then it will have value for me.
I got my £35 worth.
I am currently using the card to collect Virgin points 1 per £1. There are MS ways out there to achieve this. My limit was £5000 a month. If this increases then it will have value for me.
Jun 20, 2016, 2:42 pm
#161
Join Date: Apr 2016
Posts: 24
My Amex cards were taken off. I tried to re link and a message said it was not possible.
I got my £35 worth.
I am currently using the card to collect Virgin points 1 per £1. There are MS ways out there to achieve this. My limit was £5000 a month. If this increases then it will have value for me.
I got my £35 worth.
I am currently using the card to collect Virgin points 1 per £1. There are MS ways out there to achieve this. My limit was £5000 a month. If this increases then it will have value for me.
I think its unlikely for the majority of people to do the £1000 offer for several reasons:
-It seems their whole system is full of bugs, from charging twice when a preauthorisation occurs and having to wait 10 days for a refund,
-Cards constantly being blocked by the issuer
-Ignorant support who don't read your emails properly and send blanket statements out
-Curve requests for verifications and requests for a photo of you posing with your ID (OTT) no bank would ask for this, so why should I provide it for some amateur outfit, don't know who these people think they are!
Seems like a complete failure that instead of refunding everyone and giving them some incentive to use the card thats already been issued at their cost that they have decided to refund people and cancel the cards!
What we have now is a card that barely works (constantly blocked), no key features (amex gone) little support (No phone), moving goalposts constantly (signup features atm limits etc), over the top verification process (requests for you to pose with your ID), the double charges for transactions that have a pre authorisation, nevermind their imaginary loyalty and refer a friend bonus.
Get your refund while you can as the future isn't bright!
Jun 21, 2016, 6:20 am
#162
Join Date: Feb 2012
Location: Edinburgh
Programs: BA Executive Club Silver
Posts: 186
I've had real banks request that I present myself in branch in person with full documentation and ID to prove my identity - despite accounts having been opened in person. Requesting a photo of the individual with their ID seems a novel (and frankly fairly straightforward) way of dealing with the need to KYC everyone they do business with.
Jun 21, 2016, 6:37 am
#163
Join Date: Jul 2014
Location: London, UK
Programs: Nandos Chillis
Posts: 196
I've had real banks request that I present myself in branch in person with full documentation and ID to prove my identity - despite accounts having been opened in person. Requesting a photo of the individual with their ID seems a novel (and frankly fairly straightforward) way of dealing with the need to KYC everyone they do business with.
Jun 22, 2016, 11:55 am
#164
Join Date: Apr 2016
Posts: 24
Yes fair enough, if the product was worth it I would consider sending them the ID requested but after all the other problems and support clearly ignoring important issues I don't see the point in continuing with the card.
REMINDER tomorrow is the last day to claim a refund!
REMINDER tomorrow is the last day to claim a refund!
Jun 22, 2016, 1:17 pm
#165
Join Date: Jan 2009
Posts: 51
I really wanted this to work, and have struggled to find some (any) use for it since the Amex debacle (not to mention all the other debacles) but unless something miraculous hits before tomorrow, I will be cancelling and just keeping a vague eye on what transpires.
I totally agree with Tootsy that if they had just refunded everyone, but encouraged us to continue to try out the card (oh, and of course allowed us to join their 'Curve Early Adopters Club'... really, who do they think their target market is? financially savvy small business owners or 11 year olds?) then I would have definitely pitched in as an unpaid product tester, and not just been left with a sour taste in the mouth.
ah, well... on to the next big thing
I totally agree with Tootsy that if they had just refunded everyone, but encouraged us to continue to try out the card (oh, and of course allowed us to join their 'Curve Early Adopters Club'... really, who do they think their target market is? financially savvy small business owners or 11 year olds?) then I would have definitely pitched in as an unpaid product tester, and not just been left with a sour taste in the mouth.
ah, well... on to the next big thing