Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jul 8, 2015, 9:58 am
#8971
Join Date: Nov 2010
Posts: 580
LWT3, I hope that you are being sarcastic as I do not think that complaining directly to Target would bring about a positive long-term outcome. Although I would like to complain about the difficulties that Target gives while using some Debit cards, it seems more likely than not that upon receiving complaints they would more likely end debit card reloads or perhaps even end the program. Because of this, I don't think that this would be the best course of action.
Jul 8, 2015, 11:00 am
#8972
Join Date: Mar 2015
Location: SJC
Programs: Spire Amb IHG, HH Gold, TR Diamond, Mlife Plat, National Exec, Avis Pref Plus
Posts: 144
LWT3, I hope that you are being sarcastic as I do not think that complaining directly to Target would bring about a positive long-term outcome. Although I would like to complain about the difficulties that Target gives while using some Debit cards, it seems more likely than not that upon receiving complaints they would more likely end debit card reloads or perhaps even end the program. Because of this, I don't think that this would be the best course of action.
. At least I hope it was!
Jul 8, 2015, 12:20 pm
#8973
Join Date: Jan 2014
Posts: 1,269
LWT3, I hope that you are being sarcastic as I do not think that complaining directly to Target would bring about a positive long-term outcome. Although I would like to complain about the difficulties that Target gives while using some Debit cards, it seems more likely than not that upon receiving complaints they would more likely end debit card reloads or perhaps even end the program. Because of this, I don't think that this would be the best course of action.
File a complaint with Visa /MasterCard for them asking for ID.
Jul 8, 2015, 1:56 pm
#8974
Join Date: Jan 2012
Programs: Marriott/SPG Plat, Hilton Gold
Posts: 887
I swipe the VGC with a sticker or my fingers obscuring the GIFT text. The register doesn't know the difference. They are just reciting the words their manager trained them for, damn few are really going to care, unless you are really blatant or they dislike you. Stay low and under the radar, you'll be fine.
Jul 8, 2015, 2:09 pm
#8975
Join Date: Apr 2014
Posts: 59
I swipe the VGC with a sticker or my fingers obscuring the GIFT text. The register doesn't know the difference. They are just reciting the words their manager trained them for, damn few are really going to care, unless you are really blatant or they dislike you. Stay low and under the radar, you'll be fine.
if they just ask, then you say yes?
also, do you do 5 swipes with one cashier? or just 1 swipe ?
what are your excuses of doing 5 (or any more than 1) separate 500$ transactions?
I was thinking of saying, my debit swipe limit is 500$?
Jul 8, 2015, 2:20 pm
#8976
Join Date: Aug 2011
Location: SFO/SJC
Programs: MR,UR, UA, BA, AA, Hotels
Posts: 581
Jul 8, 2015, 2:55 pm
#8977
Join Date: Jan 2013
Posts: 52
Had some trouble loading in SF Bay Area this past week. The machines had trouble reading the $200 GC from staples (the one in the blue cover). Some machines accepted them, some do not. Tried to do $400 in 2 swipes. The first swipe was good, but second swipe was not. Voided transaction. Once we broke it down into to separate transaction with $200 each, the $400 went through.
It used to be so much easier....
It used to be so much easier....
Jul 8, 2015, 3:32 pm
#8978
Join Date: Jan 2012
Programs: Marriott/SPG Plat, Hilton Gold
Posts: 887
oh..okay so when they ask you to show them, you just walk away and avoid them?
if they just ask, then you say yes?
also, do you do 5 swipes with one cashier? or just 1 swipe ?
what are your excuses of doing 5 (or any more than 1) separate 500$ transactions?
I was thinking of saying, my debit swipe limit is 500$?
if they just ask, then you say yes?
also, do you do 5 swipes with one cashier? or just 1 swipe ?
what are your excuses of doing 5 (or any more than 1) separate 500$ transactions?
I was thinking of saying, my debit swipe limit is 500$?
I'm typically only doing 1 or maybe 2 VGC per visit. My TGT is across the street from work so it's no problem for me to make as many trips as I need per month.
I have a few favorite people who do 4 cards when I need that.
Everyone has their own style and rules.
YMMV.
Jul 8, 2015, 5:25 pm
#8979
Join Date: May 2011
Posts: 117
I have a small non-SuperTarget that I go to to have our RedCards reloaded. Always to the Customer Service counter. They are very friendly and helpful. Today, I loaded ten (10) $500 OVs, onto two (2) different RedCards. During loading, I offered to step aside when other customers were behind me in line, and the person helping me said "no, we'll just get some help over here". We chat and exchange ideas, on saving a few $$ at Target, and using a CC. Ya know your in the right place when that friendly person loading your 5K onto two cards says "I need you to come over to my house, and show me how to do all that". And the other person behind the counter says "Me Too".
It don't get any better than that from a Target Customer Service.
No Kates here, just real, live, helpful, humans.
I do hope it doesn't change at this, small town, Target. Except make it a SuperTarget.
It don't get any better than that from a Target Customer Service.
No Kates here, just real, live, helpful, humans.
I do hope it doesn't change at this, small town, Target. Except make it a SuperTarget.
Last edited by cvasara; Jul 8, 2015 at 5:26 pm Reason: additon
Jul 8, 2015, 6:27 pm
#8980
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
I too have had great success at the local Target. Customer Service reps all seem to know me. There are not too many people here that MS the RB card (They don't sell it in the local area). Never a problem loading whatever I want. Just the opposite of the local WMs.
Jul 8, 2015, 6:38 pm
#8981
Join Date: Jul 2013
Programs: AA Executive Platinum, IHG Spire, Marriott Silver, Hyatt Platinum, HHonors Diamond
Posts: 308
In my experience, even when Target people say "no", they say it in a nice way...always very apologetic. They have to enforce what their supervisor/corporate policy says...although in fairness, Walmart employees probably encounter a lot more MS.
Jul 9, 2015, 12:28 am
#8982
Suspended
Join Date: Dec 2014
Posts: 8,460
A "nice" no does me as much good as a "mean" no.
Jul 9, 2015, 5:42 am
#8983
Join Date: Feb 2015
Posts: 595
Went to two TGTs last night NE of Detroit, no issues at all loading 2 RBs with VVGCs over 5 transactions with 5 different cashiers. Did get a contact CSC error on one of the loads, but quickly figured out it was because the load would have put me over the $5k monthly limit (by $100).
Jul 9, 2015, 5:49 am
#8984
Join Date: Jun 2011
Posts: 800
I have a small non-SuperTarget that I go to to have our RedCards reloaded. Always to the Customer Service counter. They are very friendly and helpful. Today, I loaded ten (10) $500 OVs, onto two (2) different RedCards. During loading, I offered to step aside when other customers were behind me in line, and the person helping me said "no, we'll just get some help over here". We chat and exchange ideas, on saving a few $$ at Target, and using a CC. Ya know your in the right place when that friendly person loading your 5K onto two cards says "I need you to come over to my house, and show me how to do all that". And the other person behind the counter says "Me Too".
It don't get any better than that from a Target Customer Service.
No Kates here, just real, live, helpful, humans.
I do hope it doesn't change at this, small town, Target. Except make it a SuperTarget.
It don't get any better than that from a Target Customer Service.
No Kates here, just real, live, helpful, humans.
I do hope it doesn't change at this, small town, Target. Except make it a SuperTarget.
Jul 9, 2015, 1:04 pm
#8985
Join Date: Nov 2012
Location: SAN
Posts: 152
Payment problems today
Anyone having problems doing a bill payment today? I've two separate redbirds and both accounts give the same message no matter which payee or how much the payment is:
Please enter a valid payment amount (ex $XX.XX).
Please enter a payment amount of $1.00 or more.
I did a google search and I see that others using Serve have problems since yesterday.
Please enter a valid payment amount (ex $XX.XX).
Please enter a payment amount of $1.00 or more.
I did a google search and I see that others using Serve have problems since yesterday.