Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Oct 10, 2015, 11:54 pm
Suspended
Join Date: Dec 2013
Posts: 632
Yep. Damn fraudsters ruin it for us every time. I'm surprised you're still going strong Dave. They haven't locked you up down south yet?
Oct 11, 2015, 12:32 am
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Last evening I went to the Target in Delafield, WI, where I've loaded before, and told the young male clerk at the service desk that I'd be loading $1000 with 2 $500 debit cards. He asked me who issued the cards and I told him "Vanilla". He then told me that they don't accept gift cards from 3rd parties. I told him they are not gift cards but rather debit cards and showed him the word on the OV card. I said that I loaded there just last Sunday and asked if the rule just recently changed. He said no, but insisted they don't take debit cards either, pointed to the display and said "It says so right here".
He wanted to show me but the register had timed out the transaction, so he had me swipe the Redcard again and turned the display, pointing to where it said no "third-party credit cards". I pointed out that debit and credit are two different things and said it means they no longer take CCs for loads, and asked him to just try it and of course it loaded.
I didn't really want to take it that far, but he kind of led me to it. It's the first time I've had any kind of problem there. It's the home of my Redcard, actually -- they didn't sell them in Madison when I decided to get one.
He wanted to show me but the register had timed out the transaction, so he had me swipe the Redcard again and turned the display, pointing to where it said no "third-party credit cards". I pointed out that debit and credit are two different things and said it means they no longer take CCs for loads, and asked him to just try it and of course it loaded.
I didn't really want to take it that far, but he kind of led me to it. It's the first time I've had any kind of problem there. It's the home of my Redcard, actually -- they didn't sell them in Madison when I decided to get one.
Oct 11, 2015, 10:07 am
Join Date: Jan 2012
Programs: Marriott/SPG Plat, Hilton Gold
Posts: 887
If my staffers say anything it's usually "no 3rd party gift cards".
5 of the 6 TGT I've been to recently, have the latest software. Which is still very slow, but a little faster since they removed the "credit or debit" screen.
Oct 11, 2015, 12:48 pm
Join Date: Sep 2014
Posts: 1,837
I just tried loading $500 at Target and tow receipts printed out.
the 1st one said:
The 2nd receipt was the RC receipt, it kinda showed it loaded, but didn't show the balance.
When I checked my RC, it shows a load and a reversal, and my vgc is now $0!
Will the funds show up on my VGC or eventually on my RC?
the 1st one said:
The 2nd receipt was the RC receipt, it kinda showed it loaded, but didn't show the balance.
When I checked my RC, it shows a load and a reversal, and my vgc is now $0!
Will the funds show up on my VGC or eventually on my RC?
I checked their website
https://amex.serve.com/prepaidredcar...?anchor=cash-1
How do I add money to my Prepaid REDcard Account?
You can add money to your Prepaid REDcard Account in many convenient ways:
You can add money to your Prepaid REDcard Account in many convenient ways:
Direct Deposit — an easy and free way to add all or part of your paycheck or government benefits check to your Account.- Cash — a convenient way to immediately add cash to your Account.
Free Cash Reloads at the Target register: Add cash for FREE at any Target location in the U.S.8 You can add as much as $1,000 or as little as $0.01 for FREE to your personalized card. Just give your Prepaid REDcard and cash to the cashier and your money is immediately added to your Card. It's that easy! - Bank Transfers — add money from any U.S. issued checking or savings account.
- Debit Cards — add money from your debit card by linking it to your Prepaid REDcard account online. Please note: Gift cards cannot be used to add money.
When did this change? Did anyone notice it?
I was informed it can take up to 45 days for the dispute.
Oct 11, 2015, 12:56 pm
Join Date: Nov 2014
Location: AZ
Posts: 250
Oct 11, 2015, 6:56 pm
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,061
There is no change. This is for a linked debit card to do card loads online. RB, Bluebird, and Serve don't like it when you constantly change up the linked debit card. Any loads inside a retail store are classified as "cash" loads, regardless of the method: cash, debit, or credit.
Oct 12, 2015, 7:22 am
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Oct 12, 2015, 8:28 am
Join Date: May 2009
Location: East Coast
Programs: SPG-Hyatt-IHG-UA-AA-MR-UR
Posts: 123
I hope this is only a false alarm but I stopped by two Targets this morning and received the dreaded "Able to load $0.00 with this payment type" message from the CSR screen.
Tried both Metabank and Vanilla GCs and both failed.
Anyone else load successfully today?
Tried both Metabank and Vanilla GCs and both failed.
Anyone else load successfully today?
Oct 12, 2015, 8:40 am
Join Date: Jul 2014
Posts: 15
Same $0.00 message
I noticed above that someone mentioned a software update to remove the Debit/Credit screen. I had that screen this morning, so I'm hoping this error is just due to being in limbo on the software update.
Oct 12, 2015, 8:50 am
Join Date: May 2015
Posts: 284
FYI: Knowing your approximate locations would provide more value.
Oct 12, 2015, 8:51 am
Join Date: Jul 2013
Location: SoCal
Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond
Posts: 249
I called Amex RedCard, and CSR said they no longer accept debits for reload instore, it's cash only now?
I checked their website
https://amex.serve.com/prepaidredcar...?anchor=cash-1
When did this change? Did anyone notice it?
I was informed it can take up to 45 days for the dispute.
I checked their website
https://amex.serve.com/prepaidredcar...?anchor=cash-1
When did this change? Did anyone notice it?
I was informed it can take up to 45 days for the dispute.
First rule of MS, never ever never ever call! You broke the first rule.
