Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jun 13, 2015, 3:37 am
#8433
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Jun 13, 2015, 5:09 am
#8434
Join Date: Mar 2014
Posts: 279
Emailed received yesterday
Dear Xxxx,
We wanted to let you know that you will no longer be able to load your Target Prepaid REDCard® by American Express at Target stores with a Target GiftCard or a non-Target branded credit card. You can continue to load your card with cash or debit at Target stores.
You can also add money to your Target Prepaid REDcard® by American Express online through direct deposit or transfer from your linked debit or bank account.
For more information about your Target Prepaid REDcard® by American Express, click here.
Thanks,
The Target Prepaid REDcard® by American Express Team
Dear Xxxx,
We wanted to let you know that you will no longer be able to load your Target Prepaid REDCard® by American Express at Target stores with a Target GiftCard or a non-Target branded credit card. You can continue to load your card with cash or debit at Target stores.
You can also add money to your Target Prepaid REDcard® by American Express online through direct deposit or transfer from your linked debit or bank account.
For more information about your Target Prepaid REDcard® by American Express, click here.
Thanks,
The Target Prepaid REDcard® by American Express Team
Jun 13, 2015, 9:30 am
#8436
Join Date: Jul 2011
Location: KU via KOA
Programs: UA, AA, BA, DL, AS, Good food in distant places
Posts: 78
Jun 13, 2015, 9:33 am
#8437
Join Date: Feb 2012
Location: Los Angles
Posts: 2,101
Emailed received yesterday
Dear Xxxx,
We wanted to let you know that you will no longer be able to load your Target Prepaid REDCard® by American Express at Target stores with a Target GiftCard or a non-Target branded credit card. You can continue to load your card with cash or debit at Target stores.
Dear Xxxx,
We wanted to let you know that you will no longer be able to load your Target Prepaid REDCard® by American Express at Target stores with a Target GiftCard or a non-Target branded credit card. You can continue to load your card with cash or debit at Target stores.
If they include the load restriction to VGC, there will be mass exodus to BB or Serve.
Probably they are referring to their policy implemented on May 6th. Sometimes the cart is before the horse?
Jun 13, 2015, 10:42 am
#8438
Join Date: Feb 2015
Posts: 910
Yeah, that was my thought exactly. Before I got to the Amex email on my inbox yesterday I got to read a couple of panicked emails from people who had gotten the Redbird from me and had read this Amex email. I then read the subject of the Amex email "Important Notice Regarding your Target Prepaid REDcard® by American Express" and figured they had killed Redbird. I thought too bad (I have 3 Redbirds that I use) but oh well, it was nice of it to last this long. Then I get to read the Amex email, read it again to make sure I didn't miss anything...it was like those time travel movies, you enter the elevator on June 12th but when you get out of it you see the newspaper headlines for May 5th.
Jun 13, 2015, 11:00 am
#8439
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
Is this their first official notification to the non MS audience?
Even though MSers knew, anyone who reads travel blogs knew, anyone who tried to load with a CC knew, there was never an official notification (minus reports of some stores posting a sign with the rules), which I'd assume has to be required by some regulator or rule.
Any speculative guesses on how what % of Redbird users actually found about the new policy via that email? I'd say around 5%, but maybe thats being optimistic.
Even though MSers knew, anyone who reads travel blogs knew, anyone who tried to load with a CC knew, there was never an official notification (minus reports of some stores posting a sign with the rules), which I'd assume has to be required by some regulator or rule.
Any speculative guesses on how what % of Redbird users actually found about the new policy via that email? I'd say around 5%, but maybe thats being optimistic.
Jun 13, 2015, 2:26 pm
#8441
Join Date: Dec 2009
Posts: 337
The username and password combination isn't right...
FYI in event your one of the (unfortunate) accounts that this is affecting.
Just off phone with RedCard / AmEx support and then RedCard IT support.
One of the accounts I manage this morning when I attempted to login gave the following error:
The username and password combination isn't right. As a reminder, the password rules are: at least 8 characters, at least 1 number, at least 1 uppercase, at least 1 lowercase, no symbols.
This I found odd because I use 1Password app which would remember the correct user name / password combo. I tried several browsers (Safari, FF, Chrome) and 2 different computers, same issue each time, then reboot computers, clear cache, etc and still same result. Called support, they had me do the same (of course) then finally passed me to the "IT staff". He said initially that not aware of anything, but that he would be resetting my account and trying to login. Had to get the 4 on the front and 3 digits on the back of the affected card.
It reported the same to him (I also got emails that the password was changed)
Anyway, NOW he says "oh yea there was a discussion internally within IT about this a day or two ago. I will document that your account is also affected"
Gave me a case # and after several questions from me I found out that right now they hope to have something fixed by "Tuesday or Wednesday"
Anyway, if you receive the above messages. I would call it in so they can be aware of it and add you to the list.
Just off phone with RedCard / AmEx support and then RedCard IT support.
One of the accounts I manage this morning when I attempted to login gave the following error:
The username and password combination isn't right. As a reminder, the password rules are: at least 8 characters, at least 1 number, at least 1 uppercase, at least 1 lowercase, no symbols.
This I found odd because I use 1Password app which would remember the correct user name / password combo. I tried several browsers (Safari, FF, Chrome) and 2 different computers, same issue each time, then reboot computers, clear cache, etc and still same result. Called support, they had me do the same (of course) then finally passed me to the "IT staff". He said initially that not aware of anything, but that he would be resetting my account and trying to login. Had to get the 4 on the front and 3 digits on the back of the affected card.
It reported the same to him (I also got emails that the password was changed)
Anyway, NOW he says "oh yea there was a discussion internally within IT about this a day or two ago. I will document that your account is also affected"
Gave me a case # and after several questions from me I found out that right now they hope to have something fixed by "Tuesday or Wednesday"
Anyway, if you receive the above messages. I would call it in so they can be aware of it and add you to the list.
Last edited by rizrizriz; Jun 13, 2015 at 2:27 pm Reason: add title
Jun 13, 2015, 7:05 pm
#8443
Join Date: Dec 2013
Location: NYC
Posts: 5,025
FYI in event your one of the (unfortunate) accounts that this is affecting.
Just off phone with RedCard / AmEx support and then RedCard IT support.
One of the accounts I manage this morning when I attempted to login gave the following error:
The username and password combination isn't right. As a reminder, the password rules are: at least 8 characters, at least 1 number, at least 1 uppercase, at least 1 lowercase, no symbols.
This I found odd because I use 1Password app which would remember the correct user name / password combo. I tried several browsers (Safari, FF, Chrome) and 2 different computers, same issue each time, then reboot computers, clear cache, etc and still same result. Called support, they had me do the same (of course) then finally passed me to the "IT staff". He said initially that not aware of anything, but that he would be resetting my account and trying to login. Had to get the 4 on the front and 3 digits on the back of the affected card.
It reported the same to him (I also got emails that the password was changed)
Anyway, NOW he says "oh yea there was a discussion internally within IT about this a day or two ago. I will document that your account is also affected"
Gave me a case # and after several questions from me I found out that right now they hope to have something fixed by "Tuesday or Wednesday"
Anyway, if you receive the above messages. I would call it in so they can be aware of it and add you to the list.
Just off phone with RedCard / AmEx support and then RedCard IT support.
One of the accounts I manage this morning when I attempted to login gave the following error:
The username and password combination isn't right. As a reminder, the password rules are: at least 8 characters, at least 1 number, at least 1 uppercase, at least 1 lowercase, no symbols.
This I found odd because I use 1Password app which would remember the correct user name / password combo. I tried several browsers (Safari, FF, Chrome) and 2 different computers, same issue each time, then reboot computers, clear cache, etc and still same result. Called support, they had me do the same (of course) then finally passed me to the "IT staff". He said initially that not aware of anything, but that he would be resetting my account and trying to login. Had to get the 4 on the front and 3 digits on the back of the affected card.
It reported the same to him (I also got emails that the password was changed)
Anyway, NOW he says "oh yea there was a discussion internally within IT about this a day or two ago. I will document that your account is also affected"
Gave me a case # and after several questions from me I found out that right now they hope to have something fixed by "Tuesday or Wednesday"
Anyway, if you receive the above messages. I would call it in so they can be aware of it and add you to the list.
Jun 13, 2015, 7:13 pm
#8444
Join Date: May 2015
Posts: 284
Its possible, but it's also possible it varies from staff member to staff member at the same store (as has been my experience). It's also possible your "go to" girl/guy might change their mind at anytime (if they learn of new store policies). Caution is advised. Best of luck!