Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Mar 9, 2015, 7:50 pm
#3618
Join Date: Nov 2011
Posts: 1,944
https://www.google.com/maps/d/u/0/vi...8.kyYIaq26n5m4
Mar 9, 2015, 9:05 pm
#3619
Join Date: Aug 2010
Location: Ohio
Posts: 40
FYI Cleveland/Akron Area
I was at Medina today and all the RB were gone, gave me a fright. Found a CSR, they took it off shelf because they had problem with it since last Thursday.
Went to another store at Wadsworth, no problem getting a RB. Phew, false alarm
_____________________________________
AsianWomanHealthandTravel.com
Went to another store at Wadsworth, no problem getting a RB. Phew, false alarm
_____________________________________
AsianWomanHealthandTravel.com
Mar 9, 2015, 11:19 pm
#3621
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I could see doing that when interest rates were higher, but I can't see accumulating even a penny on the float for two weeks with today's interest rates.
Mar 9, 2015, 11:40 pm
#3622
Join Date: Feb 2009
Programs: UA, AA, Marriott Rewards
Posts: 67
Yesterday SO and I went to Target and successfully loaded our Tweety's at a cashiers because the one GS rep had a line to the door. By the time we finished our loads, the GS line diminished so we proceeded there. My load went through fine but SO experienced issues.
AFAICR this is what occurred. When the receipt printed out, as we proceeded to leave the counter when I noticed the balance on the receipt showed "N/A" so I immediately turned around and pointed this out to the rep. Since I was literally one step away from the counter when I noticed the issue, the rep did not yet take the next customer in line. The rep started this issue happened "a few days ago" and recommended a Post Void which we accepted and got the small Void receipt (she took back the original receipt). She asked if we wanted to try again, and we agreed.
Second swipe resulted in a message that the charge was declined. The rep said she's seen this before and recommended we stayed put and call the credit card company. She took the next customer at another cash register to preserve our transaction/place in line! As expected, a FA text and email were waiting on our cell phone which I cleared in about 15 seconds.
The rep came back to us after she finished helping the other customer. Since the register still had the amount my SO wanted to load, she simply continued the transaction as normal. Again, all seemed well except for the "N/A" balance, which she again voided immediately. We decided to call it a day at that point and thanked her for being so helpful.
When I got home, there were two pending charged on my SO's credit card. We called the credit card company just to ask whether they could see the two "voids" (we did not get into any other discussion). The rep simply stated that it was too early to see the "voids", but he did see the one decline (the one resulting on the FA). I thanked the rep and ended the call. I called RB cust service just to confirm whether they saw the two Voids, and they confirmed they do not. Again, I thanked the rep and hung up.
This morning, I just checked my credit card and the two voided charges still show pending.
So guys, what's the consensus on how to proceed at this point?
AFAICR this is what occurred. When the receipt printed out, as we proceeded to leave the counter when I noticed the balance on the receipt showed "N/A" so I immediately turned around and pointed this out to the rep. Since I was literally one step away from the counter when I noticed the issue, the rep did not yet take the next customer in line. The rep started this issue happened "a few days ago" and recommended a Post Void which we accepted and got the small Void receipt (she took back the original receipt). She asked if we wanted to try again, and we agreed.
Second swipe resulted in a message that the charge was declined. The rep said she's seen this before and recommended we stayed put and call the credit card company. She took the next customer at another cash register to preserve our transaction/place in line! As expected, a FA text and email were waiting on our cell phone which I cleared in about 15 seconds.
The rep came back to us after she finished helping the other customer. Since the register still had the amount my SO wanted to load, she simply continued the transaction as normal. Again, all seemed well except for the "N/A" balance, which she again voided immediately. We decided to call it a day at that point and thanked her for being so helpful.
When I got home, there were two pending charged on my SO's credit card. We called the credit card company just to ask whether they could see the two "voids" (we did not get into any other discussion). The rep simply stated that it was too early to see the "voids", but he did see the one decline (the one resulting on the FA). I thanked the rep and ended the call. I called RB cust service just to confirm whether they saw the two Voids, and they confirmed they do not. Again, I thanked the rep and hung up.
This morning, I just checked my credit card and the two voided charges still show pending.
So guys, what's the consensus on how to proceed at this point?
I then proceeded to GS and tried two loads with the same card that originally failed the 2nd load. Both loads worked like a charm!
Mar 10, 2015, 2:08 am
#3623
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,061
Just an FYI - today (3rd calendar day since botched loads) I was able to confirm w/ cred card CSR that both POST VOID loads fell off my account, as expected from discussions on this thread.
I then proceeded to GS and tried two loads with the same card that originally failed the 2nd load. Both loads worked like a charm!
I then proceeded to GS and tried two loads with the same card that originally failed the 2nd load. Both loads worked like a charm!
Mar 10, 2015, 7:48 am
#3625
Join Date: Feb 2009
Programs: UA, AA, Marriott Rewards
Posts: 67
Mar 10, 2015, 8:38 am
#3626
Join Date: Jun 2009
Location: ONT/LAX
Programs: IHG Plat
Posts: 496
my "N/A" load from Friday night that the CSR said she couldn't void is now posted as a purchase on my cc statement. I'll give it another day or two to see if it gets reversed, if not i'll do a chargeback.
Mar 10, 2015, 8:46 am
#3627
Join Date: Oct 2013
Posts: 1,322
North Carolina issue
See below email I received from Executive Customer Service --
Thanks for taking the time to ask about the update on reloading your prepaid REDcard in North Carolina. Our business teams are continuing to work on a solution. The prepaid Redcards will not be able to be reloaded in NC for the foreseeable future. I’m sorry for any disappointment.
In the meantime we are in the process of updating our packaging to ensure other guests don’t experience this same frustration. We’re also in the process of updating our website to help navigate our guests on where the prepaid REDcards can be reloaded. Please note another option available is to reload using funds from direct deposit or by linking a debit card or bank account.
Thanks for taking the time to ask about the update on reloading your prepaid REDcard in North Carolina. Our business teams are continuing to work on a solution. The prepaid Redcards will not be able to be reloaded in NC for the foreseeable future. I’m sorry for any disappointment.
In the meantime we are in the process of updating our packaging to ensure other guests don’t experience this same frustration. We’re also in the process of updating our website to help navigate our guests on where the prepaid REDcards can be reloaded. Please note another option available is to reload using funds from direct deposit or by linking a debit card or bank account.
Mar 10, 2015, 8:49 am
#3628
Join Date: Feb 2009
Programs: UA, AA, Marriott Rewards
Posts: 67
If no void occurred, from what I have read so far, shouldn't you rather be pursuing a manual load/correction to your RB thru RB/Amex customer service at this point?
Mar 10, 2015, 9:24 am
#3630
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Then you need a new bank LOL. There are others out there that holding even $1000 for 13 days will pay at least 25 cent. Is that worth it? Not really but every little penny helps.