mo problem
May 13, 2014, 12:42 pm
#16
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,580
Interesting they're not implementing procedure.
May 13, 2014, 3:34 pm
#18
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,580
Not to mention, I think the last thing anyone wants to do is post an internal Walmart confidential memo.
May 13, 2014, 3:41 pm
#19
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Did you read it carefully enough to ascertain whether it was a nationwide, district- or store-level memo? Also, how were you able to see a confidential memo? Do/did you work there?
May 13, 2014, 3:56 pm
#20
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,580
A customer asked me if I could split a $5000 transaction into two transactions of $2500 so they did not have to bother with the paperwork that may otherwise be involved. Should I process the transaction this way?
No. If it’s truly the same transaction, it should be processed as one transaction and the proper paperwork should be completely filled out and turned in to the Home Office for reporting to the government. If the customer refuses to comply, contact a member of management to assist you.
No. If it’s truly the same transaction, it should be processed as one transaction and the proper paperwork should be completely filled out and turned in to the Home Office for reporting to the government. If the customer refuses to comply, contact a member of management to assist you.
Wally takes these things seriously.
If that user indeed did a $6K MO and some how slipped through, I'm sure Walmart Corp. contacted that store to inquire. Their corporate operations are no joke and keep on eye on every store.
May 13, 2014, 4:30 pm
#22
Join Date: Oct 2013
Posts: 1,322
Hmmm. If no customer ID was recorded, and if the 6 MOs were rung up as, say, 3 separate transactions of 2 MOs each, there's no way for Bentonville to know whether it was one customer purchasing all 6, or 3 customers purchasing 2 each.
May 13, 2014, 5:24 pm
#23
Join Date: Jun 2013
Posts: 349
possible really stupid question, but last time I tried this type of MS i was told that I could not use two $500 GCs to buy one $1000 MO; I had to buy two $500 MOs. How can I teach them otherwise?
May 13, 2014, 6:47 pm
#25
Join Date: May 2005
Posts: 58
I'd avoid that person for a while until he/she gets schooled on how it's done.
May 13, 2014, 9:09 pm
#26
Join Date: Dec 2012
Location: JFK
Programs: *$ Gold :)
Posts: 1,061
May 13, 2014, 11:06 pm
#27
Formerly known as FTRox87
Join Date: Sep 2012
Location: TX
Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
Posts: 1,428
not sure how you guys are getting away with $5k and $6k at a time... unless they are split up into multiple transactions with a "friendly" cashier.
May 14, 2014, 6:25 am
#28
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
They have to be split up -- the max # of swipes is 4, so at most you can do $2K per transaction. If I get one of the friendly cashiers, I just say, "Can I do the same again?". I don't try it with the non-friendly ones, but they'd probably do it. No problems at this WM yet, except when they hire someone new.
May 14, 2014, 6:38 am
#29
Join Date: Jan 2013
Location: PVD/BOS
Posts: 879
mo problem
I didn't even realize many of you were having info recorded.
I routinely do between 6-10k per visit and none of my CSRs seem to care. All are 2k or less transactions. I regularly go to the same stores so maybe it's just because they are comfortable with me?
I routinely do between 6-10k per visit and none of my CSRs seem to care. All are 2k or less transactions. I regularly go to the same stores so maybe it's just because they are comfortable with me?
May 14, 2014, 11:01 am
#30
Formerly known as FTRox87
Join Date: Sep 2012
Location: TX
Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
Posts: 1,428
They have to be split up -- the max # of swipes is 4, so at most you can do $2K per transaction. If I get one of the friendly cashiers, I just say, "Can I do the same again?". I don't try it with the non-friendly ones, but they'd probably do it. No problems at this WM yet, except when they hire someone new.