JH (Jackson Hewitt) Preferred Card
Feb 26, 2014, 9:27 pm
#169
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Ditto. I need a pin reset and call in on the number given to talk to a live customer service representative. Nada, not even a talking Dodo. We're talking a shoe in for a spot on the top ten worst customer service numbers of all time.
Any tips on getting a real person on the phone? I feel like Alice in Wonderland with their phone tree. Having trouble setting up my online account using their website. I go through all the steps then when I press submit it shoots me back to the home page splash without confirmation notification, and the login info I had just selected doesn't log me in. Tried in chrome and in firefox. Popups enabled. Hmm... hoping the payoff justifies the rigamarole.
Feb 27, 2014, 5:40 am
#170
Original Poster
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
Has anyone tried contacting them online to ask for a direct line or complaining about the lack of communication?
Feb 27, 2014, 8:31 am
#171
Join Date: Jan 2013
Location: PVD/BOS
Posts: 879
Really annoying, but the lady was able to set the PIN in about a minute.
Feb 27, 2014, 10:02 am
#172
Join Date: Feb 2006
Programs: HH Gold (again), US/UA/DL non-elite, ZE Presidents Circle, WN reluctant no fee convert.
Posts: 1,449
This idea of having checks has merit.
I still remember how to write a check for a CC bill.
Have a question, too. I am missing my JHP/HRB use due to meeting VR monthly load limits.
Can I start back with JHP on March 1st? Thanks to anyone who knows the answer!
I still remember how to write a check for a CC bill.
Have a question, too. I am missing my JHP/HRB use due to meeting VR monthly load limits.
Can I start back with JHP on March 1st? Thanks to anyone who knows the answer!
Feb 27, 2014, 10:06 am
#173
Original Poster
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
Yes! The $5k limit is on a calendar month basis.
Feb 27, 2014, 10:12 am
#174
Join Date: Feb 2006
Programs: HH Gold (again), US/UA/DL non-elite, ZE Presidents Circle, WN reluctant no fee convert.
Posts: 1,449
Feb 27, 2014, 10:14 am
#175
Original Poster
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
I honestly have not had problems with the JH Preferred, but I have stopped CA'ing for the most part, so I assume that's why (probably not, but I run with it!).
Feb 27, 2014, 2:33 pm
#176
Join Date: Oct 2013
Posts: 30
Feb 27, 2014, 2:41 pm
#177
Original Poster
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
Feb 27, 2014, 3:57 pm
#178
Join Date: Nov 2013
Location: PHL
Programs: All
Posts: 65
Feb 27, 2014, 8:27 pm
#180
Join Date: Oct 2013
Location: BWI, EWR, JFK
Posts: 49
Laughed today as a CVS cashier (sorry DC) that i've become friends with showed me her cashback on Amex... (as I was making my purchase) she had 2100 cashback last month..... which made me think it was probably more than she makes working there