Coronavirus Ticket Change Policy?

Old Jan 27, 20, 10:31 am
  #1  
Original Poster
 
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 311
Coronavirus Ticket Change Policy?

Does anyone know if MH allows free change/refund for tickets to/from China/Hong Kong?! Thanks
l380 is offline  
Old Jan 27, 20, 2:31 pm
  #2  
Senior Moderator, Moderator: Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 27,333
Originally Posted by l380 View Post
Does anyone know if MH allows free change/refund for tickets to/from China/Hong Kong?! Thanks
Looking at these webpages it doesnít look as if there is any free change/refund policy in place at this time.

https://www.malaysiaairlines.com/my/...ronavirus.html
https://www.malaysiaairlines.com/my/...ronavirus.html
NewbieRunner is offline  
Old Jan 27, 20, 11:58 pm
  #3  
 
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,353
Have you asked MAS?
amnicoll is offline  
Old Jan 28, 20, 3:41 am
  #4  
Original Poster
 
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 311
Originally Posted by amnicoll View Post
Have you asked MAS?
Just called MH. They didn't publicise the policy online.... need to call them to check.

Effective from Jan 24 until May 31, the policy applies to 4 mainland destinations (PEK, PVG, CAN, XMN) only and it is as follows:
1. Free refund for travel between now till Feb 14
2. Change fee waived, but the cost of fare differences still applies... This policy is very strange...

Hope that helps
nancypants and quinzinho like this.

Last edited by l380; Jan 29, 20 at 6:21 pm
l380 is offline  
Old Jan 28, 20, 6:41 am
  #5  
 
Join Date: Apr 2009
Location: HEL
Programs: OWS
Posts: 392
I have KUL-CAN in J coming up shortly. Wanted to change destination to HKG. No success, there wasnít even an option to pay. Only option is to buy a new ticket. Iím sticking to the original plan, not too worried.
Alec84 is offline  
Old Jan 29, 20, 7:31 am
  #6  
 
Join Date: Dec 2015
Posts: 195
Tried to refund a KUL to HKG and had no luck. Insisted they file a report with management to see if they will reconsider especially when HK has declared it as an "emergency".
talfred is offline  
Old Jan 29, 20, 9:11 am
  #7  
 
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 492
They Accepted to change 3 tickets for me (Z class) without any fee and fare difference on the 25th, I thought it was very generous as I was to travel one month later out of PVG but I decided to leave the city ASAP
pvgman is offline  
Old Jan 30, 20, 12:31 am
  #8  
 
Join Date: Nov 2018
Programs: Enrich
Posts: 378
I am wonder if most airline act based on government decision on china travel or some of them are doing it based on goodwill. But MH usually only act based on government overall decision, which not suprises since the majority share own by government. Especially now government still want China tourist to come instead of halting the entiee visa waiver program
dici is offline  
Old Jan 30, 20, 8:30 am
  #9  
 
Join Date: Nov 2018
Programs: Enrich
Posts: 378
Originally Posted by NewbieRunner View Post
Looking at these webpages it doesnít look as if there is any free change/refund policy in place at this time.

https://www.malaysiaairlines.com/my/...ronavirus.html
https://www.malaysiaairlines.com/my/...ronavirus.html
They just updated the travel advisory, refund or flight change before 31 May 2020 is allow. Since they did not say if based on ticket condition, we may just assume all type of ticket refund is available?
dici is offline  
Old Jan 31, 20, 12:02 am
  #10  
Original Poster
 
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 311
Anyone has luck changing their Hong Kong ticket free of charge?
l380 is offline  
Old Jan 31, 20, 1:51 am
  #11  
 
Join Date: Nov 2018
Programs: Enrich
Posts: 378
Originally Posted by l380 View Post
Anyone has luck changing their Hong Kong ticket free of charge?
As they indicated to/from Mainland China, so free change or full refund HKG is not included. But you might HUCA a few times to see if you can get some luck.

I doubt they would allow as the load to HKG is so low for Mah, they might need the non refundable/ change fee to cover the operating cost
dici is offline  
Old Feb 2, 20, 2:55 am
  #12  
 
Join Date: Oct 2018
Programs: BAEC Gold; Hilton Diamond
Posts: 29
Called MH today and they said apart from mainland China has a waiver, no other destination has a waiver even though travel restrictions now applies to Singapore etc.

Anyone with non refundable tickets with immediate dates to fly are a bit stuck
Zeeww is offline  
Old Feb 2, 20, 10:04 am
  #13  
 
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 492
weird thing happening on my booking, my seat on KUL-PVG mid February has been changed several time today, aircraft type as changed to 333 as well,
all J fare were 0ed this afternoon, now some flight are open again (evening flight on A333 only it seems) and most seat in the cabin are blocked, I guess that there will be some cancelation coming
pvgman is offline  
Old Feb 2, 20, 12:08 pm
  #14  
 
Join Date: Jan 2011
Location: Beijing
Programs: SK EBD, BAEC GGL/CCR
Posts: 763
May not be related, but the state of Sabah has announced a restriction on Chinese nationals flying direct from China into Sabah.

https://www.malaysiaairlines.com/cn/...ion-sabah.html

Very weird as non-Chinese passport holders are exempt, and MH are offering to reroute passengers from Shanghai - Kota Kinabulu (MH395) to Shanghai - Kuala Lumpur - Kota Kinabulu (so they are not restricting entry to passengers from China - but are only not allowing them to enter on a direct flight).

That might at least account of the rejuggling of aircraft and flight loads on the PVG-KUL route.
GinFizz is offline  
Old Feb 6, 20, 5:37 pm
  #15  
 
Join Date: Apr 2007
Location: Anywhere
Posts: 3,621
Official message now on MH.com on 6 Feb:

​​​​​​Entry Restrictions Due To Coronavirus

Due to travel restrictions imposed by certain countries upon visitors to (sic? should this be "from" and not "to"?) Mainland China, Hong Kong, Macau and Taiwan within the last 14 days, Malaysia Airlines passengers will not be allowed to check in for their travel into the respective countries... and proceed to list out 18 countries (to date). Passengers who are affected by this entry restrictions will be eligible for a full refund/ rebooking for tickets purchased on and before 6 February 2020 for travel dates on 5 February 2020 to 29 February 2020.
carrotjuice is online now  

Thread Tools
Search this Thread
Search Engine: