Grand Hyatt Dubai
Dec 23, 2006, 11:46 am
#1
Original Poster
Join Date: Jul 2005
Location: GRU / SXB
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Grand Hyatt Dubai
I'm posting this message from my room at the Grand Hyatt Dubai and I'd like to have a third-party opinion regarding the amenities of this hotel.
The Hyatt website states the amenities provided in a club room and they are the following:
Luxury amenities include king-size bed, marble bath with
tub, shower and bidet, and work area with high-speed Internet access.
Includes airport transfers and Grand Club privileges with access to a
private lounge serving Continental breakfast, evening cocktails and hors
d'oeuvres.
Amenities
Separate work area
Marble bath
Hairdryer
24-hour room service
Coffee maker
Cable/satellite TV channels
Analog phone line
Dataport
Fax machine available on request
High-speed Internet access
In-room safe
Mineral water
No rollaways
Three or more telephones
Robes
Spa tub
Iron/ironing board upon request
Minibar
25 inch or larger TV
24-hour concierge
Crib upon request
Dual line phones
Fruit bowl
Individual air conditioning control
Maximum guests per room: 2 adults & 1 child
Morning newspaper
Speakerphone
Voicemail
Was I wrong when I assumed the High-speed Internet access was included in the room rate (I was told upon check-in it isn't!). Second thing: in the amenities list, it states "fruit bowl". Was I wrong in assuming the fruit bowl would be filled with fruits? Technically, I have to agree with the fact that there is a fruit bowl in my room eventhough it is empty. And I have to admit their amenities list doesn't state that it would contain fruits. I however assumed reading this list that a "fruit bowl" meant a "fruit bowl containing fruits". Am I picky or would you agree with me that this is at least misleading?
Thanks in advance for your opinion!
The Hyatt website states the amenities provided in a club room and they are the following:
Luxury amenities include king-size bed, marble bath with
tub, shower and bidet, and work area with high-speed Internet access.
Includes airport transfers and Grand Club privileges with access to a
private lounge serving Continental breakfast, evening cocktails and hors
d'oeuvres.
Amenities
Separate work area
Marble bath
Hairdryer
24-hour room service
Coffee maker
Cable/satellite TV channels
Analog phone line
Dataport
Fax machine available on request
High-speed Internet access
In-room safe
Mineral water
No rollaways
Three or more telephones
Robes
Spa tub
Iron/ironing board upon request
Minibar
25 inch or larger TV
24-hour concierge
Crib upon request
Dual line phones
Fruit bowl
Individual air conditioning control
Maximum guests per room: 2 adults & 1 child
Morning newspaper
Speakerphone
Voicemail
Was I wrong when I assumed the High-speed Internet access was included in the room rate (I was told upon check-in it isn't!). Second thing: in the amenities list, it states "fruit bowl". Was I wrong in assuming the fruit bowl would be filled with fruits? Technically, I have to agree with the fact that there is a fruit bowl in my room eventhough it is empty. And I have to admit their amenities list doesn't state that it would contain fruits. I however assumed reading this list that a "fruit bowl" meant a "fruit bowl containing fruits". Am I picky or would you agree with me that this is at least misleading?
Thanks in advance for your opinion!
Dec 23, 2006, 12:08 pm
#2
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,694
However, I would not have assumed that the internet access was free. Cheers
Dec 23, 2006, 12:31 pm
#3
Original Poster
Join Date: Jul 2005
Location: GRU / SXB
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Posts: 1,077
I forgot to mention that the advertised cocktails in the lounge are fruit juices... (They are serving alcoholic beverages between 6 and 9 PM but we were specifically told that they didn't make cocktails (and apparently they don't even have a blender at the lounge)...
In addition, their nice indoor pool is strictly forbidden to children under 16 (since we have a 2 year-old daughter and did not know this because it isn't mentioned anywhere, it really sucks for us)!
All in all, we're off to a really bad start or maybe we're just picky...
In addition, their nice indoor pool is strictly forbidden to children under 16 (since we have a 2 year-old daughter and did not know this because it isn't mentioned anywhere, it really sucks for us)!
All in all, we're off to a really bad start or maybe we're just picky...
Dec 23, 2006, 12:43 pm
#4
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,694
Is it your first time in Dubai? If so, you'll probably find quite a few similar unpleasant surprises a long the way. Naming food / beverage items is particularly interesting in hotels. I have seen cocktails that are actually juice, veal bacon that is actually veal, veal bacon that is actually bacon, carrots labelled as fruit etc.
FWIW I loved my stay at the Grand Hyatt... but then again maybe I'm not that picky
As a 17 year old, I found the hotel to be quite child-friendly, more so than other hotels. I haven't stayed in the hotel part for a while now, as family members have bought an apartment inside the Hyatt.
If having a child-friendly pool is important, and you are on a refundable room rate, I would move somewhere else for the remainder of your stay. A word of caution: swimming Pool rules / timings tend to be quite complicated in Dubai as well, so ask before you go. Some pools have "ladies only" times, some have "adults only times" some have "no children under xxx years only" etc.
Cheers
FWIW I loved my stay at the Grand Hyatt... but then again maybe I'm not that picky
As a 17 year old, I found the hotel to be quite child-friendly, more so than other hotels. I haven't stayed in the hotel part for a while now, as family members have bought an apartment inside the Hyatt.If having a child-friendly pool is important, and you are on a refundable room rate, I would move somewhere else for the remainder of your stay. A word of caution: swimming Pool rules / timings tend to be quite complicated in Dubai as well, so ask before you go. Some pools have "ladies only" times, some have "adults only times" some have "no children under xxx years only" etc.
Cheers
Last edited by sadiqhassan; Dec 23, 2006 at 12:53 pm Reason: spelling
Dec 23, 2006, 1:09 pm
#5
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,834
Yes, a fruit bowl should contain fruit. Is there a help line you can call and ask for it? Is it possible that they bring fruit once a day (often late afternoon) and you have yet to receive it?
I'm afraid that use of the word "access" when saying "high speed internet access" is a code word saying "we will charge you for it." It's frustrating, especially when you are on the club floor, but that's how it is around the world.
Re your child, you might want to read thesilb's glowing report of staying at the hotel with his baby. She was too young to swim, but hopefully there are some other tips in that report you'll find useful. He does say in that report:
Have you found those facilities?
I hope that your stay picks up; we've chosen the Grand Hyatt for a January stay rather than the Park Hyatt due to positive reports from both thesilb and rtwstaralliance.
I'm afraid that use of the word "access" when saying "high speed internet access" is a code word saying "we will charge you for it." It's frustrating, especially when you are on the club floor, but that's how it is around the world.
Re your child, you might want to read thesilb's glowing report of staying at the hotel with his baby. She was too young to swim, but hopefully there are some other tips in that report you'll find useful. He does say in that report:
Originally Posted by thesilb
There is a giant kids pool with a climb aboard play structure and two waterslides for the kiddies; there is also a cabana-covered infant pool which looks like its own mini-beach.
I hope that your stay picks up; we've chosen the Grand Hyatt for a January stay rather than the Park Hyatt due to positive reports from both thesilb and rtwstaralliance.
Last edited by SanDiego1K; Dec 23, 2006 at 1:18 pm
Dec 23, 2006, 9:13 pm
#6
Original Poster
Join Date: Jul 2005
Location: GRU / SXB
Programs: FB Plat, CX Diamond, TK Elite *G, EK Gold, EY Silv, Amex Cent, R&C 5C, HH Diamond, SPG Gold, Avis PC
Posts: 1,077
Re your child, you might want to read thesilb's glowing report of staying at the hotel with his baby. She was too young to swim, but hopefully there are some other tips in that report you'll find useful. He does say in that report:
Have you found those facilities?
I hope that your stay picks up; we've chosen the Grand Hyatt for a January stay rather than the Park Hyatt due to positive reports from both thesilb and rtwstaralliance.
Have you found those facilities?
I hope that your stay picks up; we've chosen the Grand Hyatt for a January stay rather than the Park Hyatt due to positive reports from both thesilb and rtwstaralliance.
Anyway, the most annoying thing is the fact that we won't be able to use the indoor pool...
Merry Xmas and Happy New year to everyone!
Dec 29, 2006, 5:36 am
#7
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Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
The GH is much, much, much nicer than the PH if you count overall value for the money. The PH looks very nice, but the service is terrible when you scratch beneath the surface and they really nickle and dime you. 