Go Back  FlyerTalk Forums > Travel&Dining > Luxury Hotels and Travel
Reload this Page >

Mandarin Oriental Miami trip report

Mandarin Oriental Miami trip report

Old Sep 18, 19, 8:05 pm
  #1  
Original Poster
Mandarin Oriental Contributor Badge
 
Join Date: Jul 2019
Location: USA
Posts: 45
Mandarin Oriental Miami trip report

Mandarin Oriental Miami

Map| 1 Review | 100% Recommended

Mandarin Oriental Miami

500 Brickell Key Dr Miami, FL US 33131

Mandarin Oriental Miami trip report (3 Photos)

Mandarin Oriental Miami

In short: The Mandarin Oriental is a good hotel for those who want to be close to downtown Miami, and don't want to spend much time on South Beach (the drive is rather long)

The hotel is located well, as it's just across the bridge from downtown Miami  (and reasonably close to MIA, ~20-25 min drive) but it's on Brickell Key, an artificial island that has the MO and condiminium buildings. This means that the island is much quieter, and you have a nice view of the skyline over the water from one side of the hotel. The pool is nice, and the spa is exactly what you would expect from Mandarin Oriental, which is to say very nice, but not over the top expensive. I'd certainly stay here again, although if I wanted to be on Miami Beach more than once during my trip I'd choose somewhere else. 

Do note that some Uber drivers will try to drive into the gated area of the island, which will cause issues- the hotel is to the right before the gate, not beyond it.

Check In

The check-in was overall very nice. Very friendly and warm staff, bags were whisked away directly from the car and all appeared in the correct rooms (still not sure how they did that, as all the bags were matching). 

We arrived extremely early off our flight (around 9:45 AM), fully expecting to be asked to return later, but to our suprise both of our rooms were ready in less than half an hour. 

Amex FHR benefits were explained and offered proactively- she actually upgraded both rooms without us even asking, which is rare. 

Room

 

The rooms were thoughtfully designed and had great views of the skyline, although as she said she upgraded us to the "bay view deluxe rooms" I'm not really sure what she meant, although to be fair I'd take the skyline view at night any day. IMG_1908.jpeg

IMG_1917.jpeg

There was one questionable design element though, which, while fairly minor, I feel that I should address- these chairs. I could find no comfortable way to sit on them, and I don't really understand why they're there instead of a more comfortable armchair or chaise lounge.

IMG_1914.jpeg

 

Dining

I didn't try La Mar (the hotel's restaurant) but I did have breakfast in the room both mornings I was there. The in-room dining was nice, an an aspect of the service that I always especially appreciate is the call instead of knocking on the door to let you know they are outside. 

Service

Staff were overall very warm and friendly throughout the trip. I was regularly addressed by name, and the front desk staff remembered me throughout the trip. The concierge was also helpful in getting us a reservation at Zuma when it was showing full online. 

Mandarin Oriental Miami trip report

Would you like to write a review on the Mandarin Oriental Miami?

No, thank you.
Yes
vuittonsofstyle likes this.
wk989 is offline  
Old Sep 23, 19, 4:07 pm
  #2  
 
Join Date: Feb 2013
Location: DCA
Posts: 7,016
Also, one of the best happy hours in town, complete with sunset views (well, at certain times of year) of the Brickell skyline!
arlflyer is offline  
Old Sep 23, 19, 9:36 pm
  #3  
Four Seasons Contributor BadgeHyatt Contributor Badge
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 7,287
The chairs were definitely chosen for aesthetic reasons. Thanks for the nice writeup!
Aventine is offline  
Old Sep 24, 19, 12:05 pm
  #4  
Marriott Contributor Badge
 
Join Date: Dec 2001
Location: SFO
Programs: AA EXP 3 MM
Posts: 4,542
Thanks for the report. When I need to be near downtown Miami, this is hotel is my top pick. Service and location are its key strengths. I'll never forget receiving the most genuine and warmest welcome during my time there. The other luxury options near downtown Miami are less impressive. While the service at the Four Seasons is excellent, the hotel feels sterile and corporate. The two Ritz Carlton hotels, at Key Biscayne and Coconut Grove are pretty much like other Ritz Carlton hotels in America, which is to say, they are underwhelming..
francophile is offline  
Old Sep 24, 19, 1:13 pm
  #5  
 
Join Date: Feb 2013
Location: DCA
Posts: 7,016
Originally Posted by francophile View Post
The two Ritz Carlton hotels, at Key Biscayne and Coconut Grove are pretty much like other Ritz Carlton hotels in America, which is to say, they are underwhelming..
I've had great experiences at the Ritz Coconut Grove over a number of weeks spent there for business. The downside is the location - not really super convenient for either business or leisure. MO is certainly more convenient to business in Brickell or downtown.
arlflyer is offline  
Old Sep 25, 19, 4:08 pm
  #6  
Suspended
Marriott 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by arlflyer View Post
I've had great experiences at the Ritz Coconut Grove over a number of weeks spent there for business. The downside is the location - not really super convenient for either business or leisure. MO is certainly more convenient to business in Brickell or downtown.
Uh oh, are we about to agree again? What is happening?

I had an imperfect but still very nice stay at the RC Coconut Grove last Feb—my biggest issue being, drumroll please, of course the air con in the suite to which I’d been upgraded. So the service was clearly excellent to pre-upgrade me I the first place, even if the suite HVAC wasn’t good enough for me. The room I downgraded to (which was what I originally booked) had amazing air con and was very comfortable and well appointed (though lacking any real Miami sense of place otherwise). The F&B was fabulous. The location for me was perfect, as my client is within walking distance of the hotel, but I realize that is not going to be commonplace.

The MO to me was a mash up and trying too hard. I didn’t like the location relative to downtown but agree the FS is a bit sterile. Service at the MO was quite mixed IMO, but the F&B was fantastic. For the rates, I will be returning to the RC Coconut Grove.
arlflyer likes this.
bhrubin is offline  
Old Sep 25, 19, 10:48 pm
  #7  
 
Join Date: Oct 2004
Programs: Quintessentially Elite, Amex Cent, UA* Lifetime Plat (2mm+), AA CK (6mm+)
Posts: 384
MO Miami feels old to me. I can't quite say why. That's not necessarily a bad thing.

I'm a 4S Surfside guy, personally.

However, I can't say much about ANY Miami hotel. They all are underwhelming.
bhrubin and wk989 like this.
BenjaminNicholas is offline  
Old Sep 26, 19, 9:43 am
  #8  
 
Join Date: Feb 2013
Location: DCA
Posts: 7,016
Originally Posted by BenjaminNicholas View Post
I can't say much about ANY Miami hotel. They all are underwhelming.
I think that decent hard products abound. The standard of "service" in the city, however, leaves something to be desired.
BenjaminNicholas likes this.
arlflyer is offline  
Old Sep 26, 19, 10:14 am
  #9  
Suspended
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by arlflyer View Post
I think that decent hard products abound. The standard of "service" in the city, however, leaves something to be desired.
We absolutely agree again. The world truly is at an end!

Service in Miami, South Florida, the Caribbean, and perhaps all of the USA Gulf coast leaves a lot to be desired compared with almost anywhere else with comparable wealth in such proximity.
bhrubin is offline  
Old Oct 6, 19, 1:26 pm
  #10  
Original Poster
Mandarin Oriental Contributor Badge
 
Join Date: Jul 2019
Location: USA
Posts: 45
Originally Posted by francophile View Post
Thanks for the report. When I need to be near downtown Miami, this is hotel is my top pick. Service and location are its key strengths. I'll never forget receiving the most genuine and warmest welcome during my time there. The other luxury options near downtown Miami are less impressive. While the service at the Four Seasons is excellent, the hotel feels sterile and corporate. The two Ritz Carlton hotels, at Key Biscayne and Coconut Grove are pretty much like other Ritz Carlton hotels in America, which is to say, they are underwhelming..
I agree- if I were going for something ultra luxe I'd pick Soho House on Miami Beach (or maybe the Faena) over this any day, but for proximity to downtown without the sterility of the W or the FS, this any day.

Last edited by wk989; Oct 6, 19 at 1:28 pm Reason: Add Quote
wk989 is offline  
Old Oct 6, 19, 2:45 pm
  #11  
 
Join Date: May 2012
Location: Here, there … you know how it goes.
Posts: 1,516
I will say, on my one stay, the service at FS Surfside was phenomenal.
aa213bb is offline  
Old Jan 8, 20, 7:13 pm
  #12  
 
Join Date: Oct 2011
Location: SFO
Programs: United global services, BA gold,
Posts: 822
Just finished a stay at MO Miami. Had some issues with the room on the first night, but it was very nicely taken care of for night two even though moving is my pet peeve. Had some service issues also but was a crazy busy time. If you get the right room the views are great. It’s a very nice hotel if you want to stay in the city.concierge gets an A for effort but there were some mistakes. La Mar their higher end restaurant was terrific and we have a version in San Francisco where I live but this was better and you can’t beat the view.
Larkin is offline  

Thread Tools
Search this Thread
Search Engine: