Report on my stay at Aman Sveti Stefan
Aug 29, 2018, 5:48 pm
#91
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Seriously, what kind of low end people and place are we dealing with here that takes this long to respond to a guest? People on here use this GM's first name like I would a friend, what kind of friend or person do we deal with on a first name basis would allow such disgraceful treatment of their guest. Slovenly.
Shocked... can’t believe this is happening at a luxury hotel, let alone an AMAN...
How the mighty have fallen in Montenegro. Wasn’t AmanSS also a 6 tick Gallivanter’s Hotel at some point? Not sure but I think so... well surely these days it’s a very different story.
I know for a fact that AMAN monitor this forum frequently, so I am a bit surprised nothing happened so far. This is bad.
How the mighty have fallen in Montenegro. Wasn’t AmanSS also a 6 tick Gallivanter’s Hotel at some point? Not sure but I think so... well surely these days it’s a very different story.
I know for a fact that AMAN monitor this forum frequently, so I am a bit surprised nothing happened so far. This is bad.
Have you met Jane & Tapa T ( RD & GM ) ? They are one of the best & most responsible GM couples that Aman has , some FTers on this board can vouch for them .
They probably have had enough of the local “ culture “ , some similarities with N’oi initially coming historically from a regime .. so are moving on . He replied me briefly about this & likely has been communicating about the issues to Sven ; to the staff as well as HQ , possibly working something out . But an absence of a quick reply to OP is uncharacteristic , even if things are in transition .
Do not tolerate smoking either so I hope Sven will be able to manage the locals better .
Have met some of the staff at other Amans during AmanSS ‘ low season & they were alright . However , these well trained ones have sadly , for us AMANjunkies & GMs , moved on too .
As posted somewhere , hope not to be around at end of Amans ( as we know ) , being around in the beginning was a treat
..Last edited by FlyerEC; Aug 29, 2018 at 6:28 pm
Aug 29, 2018, 7:05 pm
#92
Suspended
Join Date: Apr 2017
Programs: BA
Posts: 609
Aug 31, 2018, 9:09 pm
#94
Join Date: Jun 2006
Posts: 34
Aman Sveti Stefan - Now Quite Nervous
I logged in here today for the first time in a while to check on suggestions for excursions from Aman Sveti Stefan and was rather dismayed to read the recent very negative reviews. We are due to arrive in 3 weeks with 2 other couples and based on what I am reading here am wondering if we need to reroute. Would be grateful for advice or a word on any resolution from the GM or Aman corporate regarding the troubles with the recent stays. The HORRIBLE stay review thread seems to have been closed pending moderator review if anyone has na update to share or a recent more positive experience I would be most grateful. Also suggestions? Should I email ahead and refer to these reviews? I do not need a perfect Aman experience, everything does not need to be exactly right. But texting airport drivers, smoking boat drivers, indifferent staff and poor housekeeping - not to mention wasp infestation does seem like it could rise to he lever of vacation ruining!
Aug 31, 2018, 9:31 pm
#95
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
I logged in here today for the first time in a while to check on suggestions for excursions from Aman Sveti Stefan and was rather dismayed to read the recent very negative reviews. We are due to arrive in 3 weeks with 2 other couples and based on what I am reading here am wondering if we need to reroute. Would be grateful for advice or a word on any resolution from the GM or Aman corporate regarding the troubles with the recent stays. The HORRIBLE stay review thread seems to have been closed pending moderator review if anyone has na update to share or a recent more positive experience I would be most grateful. Also suggestions? Should I email ahead and refer to these reviews? I do not need a perfect Aman experience, everything does not need to be exactly right. But texting airport drivers, smoking boat drivers, indifferent staff and poor housekeeping - not to mention wasp infestation does seem like it could rise to he lever of vacation ruining!
Sep 1, 2018, 2:45 am
#97
Join Date: Sep 2009
Location: Europe
Posts: 2,602
Never in a million years would I have thought that AMAN wouldn’t be bending over backwards to try and make things right. Heck, even lesser hotels would. Is this the current state of affairs or what’s going on? Instead of an insolated island, this seems more epidemic now.
Sep 1, 2018, 7:02 pm
#98
Join Date: May 2006
Location: New York
Programs: SPG Platinum, AA 2.0 MM, DL Plat, Hertz Plat, LY Gold
Posts: 1,602
I contacted an Aman GM that I trust and told him what happened (in detail) and he said that he relayed it to management at Aman Sveti Stefan and that I should expect to hear back from them directly.
It has been 9 days now and I have not heard back.
It has been 9 days now and I have not heard back.
Sep 1, 2018, 11:53 pm
#99
Join Date: Jun 2013
Posts: 1,225
From the amount of praise they receive on this forum I always thought Aman were the gold standard of luxury hotels with service to match. The fact that nobody seems to have even had the basic courtesy to reply to a complaint is staggering. I think you would get that from a Hampton Inn let alone a €1000+ per night luxury property!
I must admit it makes me think that if that’s the standard of their service when things go wrong - you can keep ‘em.
I must admit it makes me think that if that’s the standard of their service when things go wrong - you can keep ‘em.
Sep 2, 2018, 12:07 am
#100
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,754
Did you complain directly to hotel management? It seems to me that would be the best way to get a response.
Sep 2, 2018, 4:55 am
#101
Join Date: Aug 2011
Programs: MPC DM / UA *A Gold / Hyatt Glob / SPG Gold
Posts: 62
Updates
I visited SS in May/June. Fortunately, no wasps. I’ve been to 14 Amans and did feel that the GM interaction was weak compared to others (other than Amanfayun circa 2012). I had to actively seek out/demand to speak with Jane to get a response (it took a couple tries with gatekeepers at reception to get a hold of her). Food, especially Arva, was fantastic.
A couple updates:
1) the boat transfer from SS to Kings Beach was run by an external vendor (not Aman)
2) I did see some external tours visit SS itself. I don’t think they were restaurant guests (as there were tickets on sale).
Overall, a very average stay, saved by the fantastic scenery/location. I would probably not return. Service was a world apart from Amanpuri (where I am now) and Amanzoe (visited Aug 2017).
A couple updates:
1) the boat transfer from SS to Kings Beach was run by an external vendor (not Aman)
2) I did see some external tours visit SS itself. I don’t think they were restaurant guests (as there were tickets on sale).
Overall, a very average stay, saved by the fantastic scenery/location. I would probably not return. Service was a world apart from Amanpuri (where I am now) and Amanzoe (visited Aug 2017).
Sep 2, 2018, 4:32 pm
#102
Suspended
Join Date: Apr 2017
Programs: BA
Posts: 609
I visited SS in May/June. Fortunately, no wasps. I’ve been to 14 Amans and did feel that the GM interaction was weak compared to others (other than Amanfayun circa 2012). I had to actively seek out/demand to speak with Jane to get a response (it took a couple tries with gatekeepers at reception to get a hold of her). Food, especially Arva, was fantastic.
A couple updates:
1) the boat transfer from SS to Kings Beach was run by an external vendor (not Aman)
2) I did see some external tours visit SS itself. I don’t think they were restaurant guests (as there were tickets on sale).
Overall, a very average stay, saved by the fantastic scenery/location. I would probably not return. Service was a world apart from Amanpuri (where I am now) and Amanzoe (visited Aug 2017).
A couple updates:
1) the boat transfer from SS to Kings Beach was run by an external vendor (not Aman)
2) I did see some external tours visit SS itself. I don’t think they were restaurant guests (as there were tickets on sale).
Overall, a very average stay, saved by the fantastic scenery/location. I would probably not return. Service was a world apart from Amanpuri (where I am now) and Amanzoe (visited Aug 2017).
Sep 3, 2018, 1:36 am
#103
Join Date: Sep 2006
Location: France
Posts: 971
My only average stay at an Aman property was in April 2015 - Amanpulo. But I cannot remember who was the GM.
Sep 3, 2018, 3:27 am
#105
Suspended
Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798