Fan of M.O - MO recognition program
Feb 24, 2018, 9:06 am
#1
Original Poster
Join Date: May 2007
Location: HKG
Programs: SPG Plat, Hyatt Diamond, QF/HH/TG/SQ GOLD
Posts: 473
Fan of M.O - MO recognition program
Mandarin Oriental is rolling out their own guest recognition program.
Basically they wants guest to book directly with them.
More details https://www.mandarinoriental.com/fan...fits-enrolment
Booking with MO fan club agent is still the best way.
Basically they wants guest to book directly with them.
More details https://www.mandarinoriental.com/fan...fits-enrolment
Booking with MO fan club agent is still the best way.
Feb 24, 2018, 9:48 am
#4
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
Agents should be able to get early check-ins as needed and late check outs beyond 4pm. Ensure upgrades go as far as possible. Get you a full breakfast delivered the way you want.
This Fans of MO is FanClub without paying the agents. I'd be interested to see how it works out with stay experiences. If there's a true difference or not.
This Fans of MO is FanClub without paying the agents. I'd be interested to see how it works out with stay experiences. If there's a true difference or not.
Last edited by Aventine; Feb 24, 2018 at 10:02 am
Feb 24, 2018, 11:21 am
#6
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,217
Feb 24, 2018, 11:51 am
#7
Join Date: Jan 2009
Location: BKK
Posts: 6,741
This is a huge step in the right direction. And, if a guest specifically selects upgrade, the hotels may be more likely to honor. And if not available, I am sure they would provide an alternate choice of benefit.
Feb 24, 2018, 12:53 pm
#8
Suspended
Join Date: Oct 2006
Location: New York, NY
Posts: 557
Did I miss something?
Are there any tiers or added benefit one achieves by multiple stays or booking suites?
Also, is there any higher level of recognition for frequent guests. The way I read it, I could sign up, stay once at an MO hotel, and be entitled to the same benefits as somebody who stays with MO 20 times a year.
Are there any tiers or added benefit one achieves by multiple stays or booking suites?
Also, is there any higher level of recognition for frequent guests. The way I read it, I could sign up, stay once at an MO hotel, and be entitled to the same benefits as somebody who stays with MO 20 times a year.
Feb 24, 2018, 1:04 pm
#9
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Did I miss something?
Are there any tiers or added benefit one achieves by multiple stays or booking suites?
Also, is there any higher level of recognition for frequent guests. The way I read it, I could sign up, stay once at an MO hotel, and be entitled to the same benefits as somebody who stays with MO 20 times a year.
Are there any tiers or added benefit one achieves by multiple stays or booking suites?
Also, is there any higher level of recognition for frequent guests. The way I read it, I could sign up, stay once at an MO hotel, and be entitled to the same benefits as somebody who stays with MO 20 times a year.
Feb 24, 2018, 2:51 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,521
So far Im not convinced by the new program and will continue to book through agent or FHR.
Feb 24, 2018, 8:41 pm
#13
Original Member
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,222
Let me explain: No stacking. Sometimes it wll be most covenient to book directly with MO website. Other times it will be useful to book through an agent. Sometimes you feel like a nut, sometimes you don't.
Feb 25, 2018, 2:26 am
#14
Suspended
Join Date: Feb 2018
Location: OAK/MIA
Programs: Travel Agent (member of all consortia programs - Ritz, Mandarin, Hyatt Prive, Four Seasons, etc.)
Posts: 31
I know Iīm an agent, so my take will come across as defensive and biased, but Fan of MO sounds like a complete joke.
Most people I know donīt use an agent solely as a means to an end - ie, they donīt look at the agent solely as a vehicle for amenities. (Thatīs actually the complete opposite of why most clients go searching for an agent, to be honest, and the better way to look at an agent - in my mind - isnīt all about amenities, but having an advocate and leveraging relationships to the clientīs benefit.)
MO will find every and any way possible to get around honoring these īamenitiesī...not available, sold out, this one doesnīt apply to that hotel...front desk clerks will either not know what it is or downright ignore the ībetter onesī. Upgrades via this method will be hard to come by, if not impossible. To a hotel, early check-in/late check-out are throwaway amenities, too.
MO is often stingy with benefits and needs pushing around from an agent. Booking via īFan of MOī will be the new basic online booking. Agent bookings will still get priority and GMs will still favor those booking channels they have direct relationships with, regardless of the bottom line.
(Iīm not just rambling here - Iīve spoken to a few MO GMs and sales people and nobody is excited about the prospect of John Doe showing up thinking heīs booked under some special VIP rate.)
My .02 cents.
Most people I know donīt use an agent solely as a means to an end - ie, they donīt look at the agent solely as a vehicle for amenities. (Thatīs actually the complete opposite of why most clients go searching for an agent, to be honest, and the better way to look at an agent - in my mind - isnīt all about amenities, but having an advocate and leveraging relationships to the clientīs benefit.)
MO will find every and any way possible to get around honoring these īamenitiesī...not available, sold out, this one doesnīt apply to that hotel...front desk clerks will either not know what it is or downright ignore the ībetter onesī. Upgrades via this method will be hard to come by, if not impossible. To a hotel, early check-in/late check-out are throwaway amenities, too.
MO is often stingy with benefits and needs pushing around from an agent. Booking via īFan of MOī will be the new basic online booking. Agent bookings will still get priority and GMs will still favor those booking channels they have direct relationships with, regardless of the bottom line.
(Iīm not just rambling here - Iīve spoken to a few MO GMs and sales people and nobody is excited about the prospect of John Doe showing up thinking heīs booked under some special VIP rate.)
My .02 cents.
Feb 25, 2018, 3:22 am
#15
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,521
I know Iīm an agent, so my take will come across as defensive and biased, but Fan of MO sounds like a complete joke.
Most people I know donīt use an agent solely as a means to an end - ie, they donīt look at the agent solely as a vehicle for amenities. (Thatīs actually the complete opposite of why most clients go searching for an agent, to be honest, and the better way to look at an agent - in my mind - isnīt all about amenities, but having an advocate and leveraging relationships to the clientīs benefit.)
MO will find every and any way possible to get around honoring these īamenitiesī...not available, sold out, this one doesnīt apply to that hotel...front desk clerks will either not know what it is or downright ignore the ībetter onesī. Upgrades via this method will be hard to come by, if not impossible. To a hotel, early check-in/late check-out are throwaway amenities, too.
MO is often stingy with benefits and needs pushing around from an agent. Booking via īFan of MOī will be the new basic online booking. Agent bookings will still get priority and GMs will still favor those booking channels they have direct relationships with, regardless of the bottom line.
(Iīm not just rambling here - Iīve spoken to a few MO GMs and sales people and nobody is excited about the prospect of John Doe showing up thinking heīs booked under some special VIP rate.)
My .02 cents.
Most people I know donīt use an agent solely as a means to an end - ie, they donīt look at the agent solely as a vehicle for amenities. (Thatīs actually the complete opposite of why most clients go searching for an agent, to be honest, and the better way to look at an agent - in my mind - isnīt all about amenities, but having an advocate and leveraging relationships to the clientīs benefit.)
MO will find every and any way possible to get around honoring these īamenitiesī...not available, sold out, this one doesnīt apply to that hotel...front desk clerks will either not know what it is or downright ignore the ībetter onesī. Upgrades via this method will be hard to come by, if not impossible. To a hotel, early check-in/late check-out are throwaway amenities, too.
MO is often stingy with benefits and needs pushing around from an agent. Booking via īFan of MOī will be the new basic online booking. Agent bookings will still get priority and GMs will still favor those booking channels they have direct relationships with, regardless of the bottom line.
(Iīm not just rambling here - Iīve spoken to a few MO GMs and sales people and nobody is excited about the prospect of John Doe showing up thinking heīs booked under some special VIP rate.)
My .02 cents.