Go Back  FlyerTalk Forums > Travel&Dining > Luxury Hotels and Travel
Reload this Page >

Luxury Hotels/Resorts Highly Regarded ... but you were unwowed

Luxury Hotels/Resorts Highly Regarded ... but you were unwowed

Old Apr 10, 17, 2:40 pm
  #1  
Original Member
Original Poster
 
Join Date: May 1998
Location: Northern California USA
Posts: 2,273
Luxury Hotels/Resorts Highly Regarded ... but you were unwowed

It's inevitable that even the highest regarded venues will have their critics. Weigh in here on venues others rave about and which dominate Best lists ... but you weren't impressed. As is often the case, the wow factor may correlate with cost and hype.

[If this topic exists elsethread, please fold in.]

POST RANCH INN, Big Sur, California
Calistoga Ranch, Napa, California
Resort at Pedregal, Cabo, Mexico

-- On a related note, Luxury hotel often panned, especially here, that I adored: The Savoy in London. Granted, we enjoyed a deluxe river-view room.

Last edited by KatW; Apr 10, 17 at 7:28 pm
KatW is offline  
Old Apr 10, 17, 2:48 pm
  #2  
 
Join Date: Sep 2009
Posts: 2,013
Amangiri and Amanyara, The Beverly Wilshire (A Four Seasons Hotel) come to my mind.
scented is offline  
Old Apr 10, 17, 2:56 pm
  #3  
Original Member
Original Poster
 
Join Date: May 1998
Location: Northern California USA
Posts: 2,273
Good call on the Beverly Wiltshire -- public areas are a zoo and some of the rooms, even suites, on the small side.
KatW is offline  
Old Apr 10, 17, 3:01 pm
  #4  
 
Join Date: Sep 2006
Location: France
Posts: 938
Beverly Hills hotel, it's still highly regarded here which is a true mystery for me.
Amanpulo (the island is fantastic but the service was very average).
Pierre&Cédric is offline  
Old Apr 10, 17, 3:03 pm
  #5  
 
Join Date: Sep 2009
Posts: 2,013
Originally Posted by KatW View Post
Good call on the Beverly Wiltshire -- public areas are a zoo and some of the rooms, even suites, on the small side.
Service delivery at Hotel Bel Air (one of my favorite hotels) makes The Beverly Wilshire feel like a Hilton.
scented is offline  
Old Apr 10, 17, 3:13 pm
  #6  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 30,240
Amanjiwo - as adored as this hotel is in this forum, I might be the first one to say we had a subpar stay. And I haven't confessed it before because others whom I highly respect consider it one of the top Aman properties.

- Their driver showed up an hour late at our prior hotel, Losari Coffee Plantation. We were packed, moved out, and had nothing to do. Our pick up time was in writing and we were never given an explanation why it changed with no notice to us.
- We had a pool pavilion where due to the walls surrounding it had no view whatsoever.
- I had a horrible case of bronchitis and was still expected to hike up the stairs on arrival to go thru their welcome ceremony. Subsequently we found there was an elevator which I could have ridden.
- It had a built in platform for the bed that was perhaps an additional foot on either side. I've seen this design elsewhere (Nam Hai, for instance) and am not fond of it. It makes it tricky to get in and out of bed during the night.
- We came back from dinner and found housekeeping in our room cleaning. No apology was made and they kept cleaning. I had read so much about the cleaning staff being invisible that this shocked me.
- We were promised a recipe for their delicious ginger beverage. It was never delivered.

There was no service recovery.
SanDiego1K is offline  
Old Apr 10, 17, 3:18 pm
  #7  
 
Join Date: Sep 2009
Posts: 2,013
When did this happen Carol? Could be departure of Mark S, if stay was recently. Sorry Jiwo wasn't as special as it should have been!
scented is offline  
Old Apr 10, 17, 3:34 pm
  #8  
 
Join Date: Jan 2015
Location: England
Posts: 1,330
Trisara, Ashford Castle and Fregate. All were further disappointments due to their proximity to nearby resorts I had either been to or were going to that were excellent: Iniala, Ballyfin and North Island.
MacMyDay is offline  
Old Apr 10, 17, 3:41 pm
  #9  
 
Join Date: Nov 2009
Location: La Jolla, California
Programs: KrisFlyer Gold, SWA CP
Posts: 1,015
Hmmm. Interesting question. This should start quite the flame war ...

- Hotel Bel Air (after renovation). They killed everything that made that place special.
- FS BW has never gotten good reviews here. I didn't like it at all. More a dull robotic tourist circus than a luxury hotel.
- Savoy. A low-end Fairmount with an inexplicable dress code. Some rooms have views.
- Le Meurice. Just an uncomfortable hotel.
- Plaza NYC. Simply awful. Eloise has long since become an adult and moved on.
- Amangiri. Spectacular architecture and physical beauty. Poor food ... Poor service ... 85F room during summer with no chance of repair. Rooms are fishbowls.
- FS Hualalai during Thanksgiving. They have clearly decided that Cisco the week after is more important.
- Chateau Marmont. Spectacular food and beverage. But nothing can prepare you for the quality of the rooms. This place needed a complete renovation 50+ years ago.
mike_la_jolla is offline  
Old Apr 10, 17, 3:52 pm
  #10  
Original Member
Original Poster
 
Join Date: May 1998
Location: Northern California USA
Posts: 2,273
Originally Posted by mike_la_jolla View Post
Hmmm. Interesting question. This should start quite the flame war ...
Oh, let's spar wittily instead.

- Hotel Bel Air (after renovation). They killed everything that made that place special.
Boy howdy! Used to be our preferred in LA. Went for drinks post renovation and suffered extreme case of hives (allergic reaction). So unfortunate. If ever an hotel was at odds with its setting ...


- FS Hualalai during Thanksgiving. They have clearly decided that Cisco the week after is more important.
Hualalai is great in theory but ruined by success. Never again for us. But I don't think the owners mind as they bank their bucks.

Last edited by KatW; Apr 10, 17 at 6:51 pm
KatW is offline  
Old Apr 10, 17, 4:28 pm
  #11  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 30,240
Originally Posted by scented View Post
When did this happen Carol? Could be departure of Mark S, if stay was recently. Sorry Jiwo wasn't as special as it should have been!
It was several years ago and he was the GM. I don't think he was in house. At least we never met him.
SanDiego1K is offline  
Old Apr 10, 17, 5:47 pm
  #12  
Four Seasons Contributor BadgeAman Contributor Badge
 
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,413
The Greenwich
- missed my wife's birthday (noted by my agent)
- missed my request for a separate shower/tub
- unable or unwilling to provide in room coffee
- duxiana beds not terribly comfy

the pool is simply stunning though.

EDIT: Amanyara and amangiri met my low expectations.

Fdw
FlyingDoctorwu is offline  
Old Apr 10, 17, 7:15 pm
  #13  
 
Join Date: Oct 2015
Location: London
Programs: No program whatsoever
Posts: 279
Originally Posted by SanDiego1K View Post
Amanjiwo - as adored as this hotel is in this forum, I might be the first one to say we had a subpar stay. And I haven't confessed it before because others whom I highly respect consider it one of the top Aman properties.

- Their driver showed up an hour late at our prior hotel, Losari Coffee Plantation. We were packed, moved out, and had nothing to do. Our pick up time was in writing and we were never given an explanation why it changed with no notice to us.
- We had a pool pavilion where due to the walls surrounding it had no view whatsoever.
- I had a horrible case of bronchitis and was still expected to hike up the stairs on arrival to go thru their welcome ceremony. Subsequently we found there was an elevator which I could have ridden.
- It had a built in platform for the bed that was perhaps an additional foot on either side. I've seen this design elsewhere (Nam Hai, for instance) and am not fond of it. It makes it tricky to get in and out of bed during the night.
- We came back from dinner and found housekeeping in our room cleaning. No apology was made and they kept cleaning. I had read so much about the cleaning staff being invisible that this shocked me.
- We were promised a recipe for their delicious ginger beverage. It was never delivered.

There was no service recovery.
I also wasn't blown away by Jiwo.

To be clear, I enjoyed my stay and there were no major issues - it just wasn't the memorable experience I was expecting in light of the praise on this board.
0bsidian is offline  
Old Apr 10, 17, 7:45 pm
  #14  
Original Member
Original Poster
 
Join Date: May 1998
Location: Northern California USA
Posts: 2,273
I appreciate your distinction above, 0bsidian.
KatW is offline  
Old Apr 10, 17, 11:04 pm
  #15  
formerly known as deathscar
 
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | SPG | Hyatt Prive
Posts: 1,922
Trisara (service and food)
Amanbagh (service and food)
Amandari (outdated)

To be clear, each of the above have some fantastic plus points, but my expectations for each were higher based on the forum feedback.

If we're going beyond highly rated on this forum, then Four Seasons Jimbaran Bay
chinmoylad is offline  

Thread Tools
Search this Thread
Search Engine: