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What's good in Kuala Lumpur these days?

What's good in Kuala Lumpur these days?

Old Aug 18, 2018, 8:08 am
  #91  
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At the RC in KL now. It seems it isn't the top choice in this thread, but I am very pleased with it. Nice, spacious room. The club has decent offerings, gym is nice, there's a pool. No bellman came to assist with my bags when I arrived and check-in took forever, but these are minor gripes. Big fan, and it's quite cheap as far as RC hotels go.
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Old Aug 19, 2018, 8:30 pm
  #92  
 
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Originally Posted by GetSetJetSet
At the RC in KL now. It seems it isn't the top choice in this thread, but I am very pleased with it. Nice, spacious room. The club has decent offerings, gym is nice, there's a pool. No bellman came to assist with my bags when I arrived and check-in took forever, but these are minor gripes. Big fan, and it's quite cheap as far as RC hotels go.
The RC Residences KL is my fave if I need 3 rooms. We had this problem last year when we tried to call for a bellboy at this hotel. There was no answer so in the end we had to go down personally to find someone to help with our bags. On checking out I met the Front Office Manager and mentioned the issue to her. Looks like they haven't resolved it.
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Old Aug 19, 2018, 8:38 pm
  #93  
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Originally Posted by Ozchinois
The RC Residences KL is my fave if I need 3 rooms. We had this problem last year when we tried to call for a bellboy at this hotel. There was no answer so in the end we had to go down personally to find someone to help with our bags. On checking out I met the Front Office Manager and mentioned the issue to her. Looks like they haven't resolved it.
Ditto sama sama with RC when we stayed past few times some time back

Took awhile in MOKL too , perhaps because we were on the top / 30 th floor ?
The Club Manager had to call them again , just as well we had ample time .
If you have a flight at busy times , the traffic will make it even more stressful ..
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Old Aug 20, 2018, 4:36 am
  #94  
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I don't mean getting the bags FROM the room, I mean when my car pulled up in front no one came to help me with the bags INTO the hotel.
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Old Aug 20, 2018, 1:17 pm
  #95  
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Originally Posted by GetSetJetSet
I don't mean getting the bags FROM the room, I mean when my car pulled up in front no one came to help me with the bags INTO the hotel.
funny, I had the same experience. The cab driver went out of his way to fetch a bell person though, which was nice of him.
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Old Aug 24, 2018, 9:48 pm
  #96  
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Shangri La Kuala Lumpur - Premier Selection Suite

Shangri-La Hotel - Kuala Lumpur

Map| 3 Reviews | 100% Recommended

Shangri-La Hotel - Kuala Lumpur

11 Jalan Sultan Ismail Kuala Lumpur, MY 50250

Shangri La Kuala Lumpur - Premier Selection Suite (0 Photo)

Shangri-La Hotel - Kuala Lumpur

Check In

Arrived from KLIA using one of the airport taxis. MYR84 and 1 hour with no major traffic. Cars have to go through a security point with the trunk inspected. Curbside, bellmen promptly came and were already taking our bags before we were fully out. We went to reception where after checking our name, the attendant escorted us to the Horizon Club lounge for check in which was completed swiftly. Our pre-arranged requests had been granted and organised. 

 

 

Location

The Shangri La is in the midst of KL's Golden Triangle. You are within walking distance of most major malls and Golden Triangle landmarks (Petronas towers, KLCC, parks, etc) even though KL is not much of a walking city. There is a free shuttle to many of those too running every 1h30 or so as well as an early morning weekday shuttle to major banks. The shuttles are drop off only. People come to KL for various reasons. Somehow, many have a fascination for the Petronas towers in which case you might be better off staying at the Traders hotel (also Shangri La group) or at the MO, but for us, the Shangri La location was great.

 

 

Room

We booked a "Premier Selection Suite" directly on the SL website, which run a 3rd night free promotion making for an excellent deal. As with all SL properties (as far as I know) all suites also give access to the Horizon Club. Premier selection suites come in two different shapes - either some fairly large standard shaped suites (as in the equivalent of two joined large rooms) including a full bathroom and a large walk in wardrobe, or round shaped corner suites which do not have the walk in wardrobe but has a separate toilet and sink as well as a separate desk area. We were first given a regular shaped suite which was quite large, but after viewing one of the corner ones asked to move to one because we liked the impression of panoramic views afforded by the round windows (despite being on a lower floor) and preferred the second separate toilet by the living room to the wardrobe. It really is a question of taste however.

Our first suite overlooked a park and the telecom tower (though even on the 26th floor, you really only see its "stem"). The second overlooked to urban landscape and one of the Petronas towers (from the side) which is nicely lit at night. 

Suite equipment fairly standard: on the living room side, a sofa and two armchairs, nespresso coffee maker, mini bar, etc. Marble bathroom with separate bathtub and shower, two sinks, Malaysian "eco" toilet (ie with jet) and in bathroom tv. As always with SL property, desks are well equiped with full stationary set (stapler, scissors, highlighter, etc) and even a printer in the first suite (not in the second). The hotel also lands you a mobile phone for during your stay. 

By any standard, the suite was very nice, but I'll admit that I did not have any wow factor with it. Nothing wrong at all, but nothing that distinctive apart from the round windows. 

Service

Service was generally good but a bit inconsistent when it comes to details. The first room had a batik which we like. The second did not. When I call to ask for one, I was told that they do not provide any. I had also forgotten my deodorant and called for one too but again, the operator said that they did not have any. 

The Horizon Club is very large but still very pleasant (see dining section for food offerings) and personnel remembered us throughout the stay.

Swimming pool is quite small if you most like to swim but pleasant if you mostly want to get refreshed with plenty of loungers around. One thing I did not like is that on day 2, some people came to "reserve" some of the nicer honeymoon mattresses early on, disappeared for ages, and nobody moved their towels. I much prefer the policy of the SL's sister property in Penang/Rasa Sayang where they enforce a one hour time limit where people leave the pool. In this case, the mattresses were "occupied but unoccupied" for hours on end including at times when the pool was quite busy. 

 

Dining

The Horizon Club includes three food services - breakfast (which you can also have at the Lemon Tree downstairs instead) from 6.30-10.30, afternoon tea from 15.00-17.00, and cocktails from 17.00-19.00 as well as all day soft drinks, tea and coffee. 

On the whole, by Shangri La standards, I'd describe the offerings as "quite good". This is nowhere near what you get at Shangri La Tokyo and is weaker than their offerings at - say, SL Sydney, SL Singapore at the Garden wing or SL Rasa Sayang but still decent. The breakfast was actually really enjoyable with two freshly squeezed juices a choice of a la carte dishes (all egg-based though) including a nice signature beef rendang omelette, and a fairly extensive mostly Western buffet. If wanting an Asian breakfast, the Lemon Tree downstairs is a much better choice with large Chinese, Indian, and Malay corner as well as smaller Japanese and Middle Eastern ones, extensive choice of other food including an ice cream counter. However, the quality of the juices was lower and I found the place a bit of a zoo.

The afternoon tea is wholly uninteresting - three types of sandwiches, scones (served with whipped cream rather than clotted cream as often in the region and I still don't think it works!) and limited cakes selection. 

The cocktail window is nice with a short classic cocktail menu (Singapore Sling, Margarita, Mojito, Long Island Iced tea etc) wines (average), beers, salads, three types of hot and three types of cold foods changing daily, cheese board (limited, but then one does not go to Malaysia for cheese), fruit salad, and a very large choice of miniature cakes and desserts (arguably the nicest part). 

There are several restaurants - apart from the "main" Lemon tree and Western fine dining which we did not try, a Japanese and a Chinese restaurants. We ate once at Shang Place (the Chinese option) which was very good despite the fact that it was not a specifically identifiable regional cuisine. It included a number of original dishes (think panseared foie gras with black vinegar and stuffed scallop) as well as multiple luxury ingredient sections (bird's nest, various types of abalone, sea cucumber, etc) and traditional Peking Duck. We also had room service one night which was good.

Overall

This is a very good luxury hotel and in a competitive KL luxury scene, it came at a very affordable rate for a large and very comfortable suite. It is by no means super-luxury and in fact does not really have much that would make it distinctive, but then it is not clear that any of the KL properties that I have used to date do either (I have not tried the new FS but somewhat doubt that it has either). As it stands, it is a very solid choice, and a bit of thinking on what could make it memorable could go a long way in taking the hotel to a whole different level. 

Shangri La Kuala Lumpur - Premier Selection Suite

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Old Nov 24, 2018, 10:08 pm
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I have an upcoming trip to KL and are deciding between the Grand Hyatt and the Ritz Carlton. Any advice? Grand Hyatt appears to be newer, have better views and better hard product while Ritz location, supposedly service will be more refined, and is better near Buiit Bintang. Also a stay at the RC will earn me an upgrade to the next tier in my Marriott Reward membership from Elite Silver to Gold.
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Old Nov 25, 2018, 12:13 am
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Originally Posted by BENLEE
I have an upcoming trip to KL and are deciding between the Grand Hyatt and the Ritz Carlton. Any advice? Grand Hyatt appears to be newer, have better views and better hard product while Ritz location, supposedly service will be more refined, and is better near Buiit Bintang. Also a stay at the RC will earn me an upgrade to the next tier in my Marriott Reward membership from Elite Silver to Gold.
The Grand Hyatt is an awesome property and the views are incredible. It's the best hotel in KL. MO isn't very good, and the RC isn't in a very good location and lacks the essential/iconic view of the Petronas Twin Towers.
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Old Nov 25, 2018, 1:38 am
  #99  
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Originally Posted by BENLEE
I have an upcoming trip to KL and are deciding between the Grand Hyatt and the Ritz Carlton. Any advice? Grand Hyatt appears to be newer, have better views and better hard product while Ritz location, supposedly service will be more refined, and is better near Buiit Bintang. Also a stay at the RC will earn me an upgrade to the next tier in my Marriott Reward membership from Elite Silver to Gold.
Well , perhaps try the GH ?
Did you read my TR ? Post 68 ?
There is at least a photo of GH from our MOKL room . We prefer MOKL .

The RC KL is nothing compared to many others , definitely not to RC Kyoto where we just stayed this week .
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Old Nov 25, 2018, 7:23 am
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Originally Posted by FlyerEC


Well , perhaps try the GH ?
Did you read my TR ? Post 68 ?
There is at least a photo of GH from our MOKL room . We prefer MOKL .

The RC KL is nothing compared to many others , definitely not to RC Kyoto where we just stayed this week .
Thanks. Yes, I have ready your post on MOKL. I don't think I will like it due to the layout of the rooms and the old-style bathrooms, hence it didn't make my final two choice.

Not surprising at all RC KL will not measure up to the likes of RC Kyoto. I mean just look at the huge gulf in the rates. KL has possibly one of the lowest rate for luxury hotels in the world. Even the brand new Four Seasons cannot command anything higher than 200 bucks a night for an entry level room in this city. I will adjust my expectation accordingly and hoping the hotel will just get all the basics right.
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Old Nov 26, 2018, 12:11 am
  #101  
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Stayed 2 nights at FS KL after failing to listen to FlyerEC who recommended MO KL, and thinking "newer is better". I was very wrong. Check-in was a chaos, we arrived with the hotel limousine from KUL, and the driver had not alerted the hotel. So first escort to the normal reception, then to the executive floor reception, everyone seemed clueless, offered a drink to compensate for the wait (which then was not available "because we serve alcohol only from 6pm" - it was 5:45pm). Took about 1 hour to get into the rooms.

Finally in the room, a 1BR suite. Terrible layout, huge living area and corridor, but small bedroom and tiny bathroom. Brand-new, but already looking shabby, lots of shoddy craftsmanship in the finishings. Dark, depressing corridors. Dirty, sticky elevator buttons. Pathetic welcome amenity. Dirtiest windows I have every seen, they must not have been cleaned ever (and 'ever' here is only 7 months). They forgot to do turndown service on both evenings of our stay (despite complaining after the first night). F&B mixed - we found the food in the lobby restaurant quite average, the buffet breakfast is visually stunning, but upon closer examination actually quite limited, especially in terms of fresh fruit. Light at the end of the tunnel: we brought those (and several other individual) shortcomings to the management's attention, and, after lot's of internal debate, were sufficiently compensated.

Pictures below (this should work like a slide show):
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Old Nov 26, 2018, 3:27 am
  #102  
 
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Originally Posted by vienna-resident
Stayed 2 nights at FS KL after failing to listen to FlyerEC who recommended MO KL, and thinking "newer is better". I was very wrong. Check-in was a chaos, we arrived with the hotel limousine from KUL, and the driver had not alerted the hotel. So first escort to the normal reception, then to the executive floor reception, everyone seemed clueless, offered a drink to compensate for the wait (which then was not available "because we serve alcohol only from 6pm" - it was 5:45pm). Took about 1 hour to get into the rooms.

Finally in the room, a 1BR suite. Terrible layout, huge living area and corridor, but small bedroom and tiny bathroom. Brand-new, but already looking shabby, lots of shoddy craftsmanship in the finishings. Dark, depressing corridors. Dirty, sticky elevator buttons. Pathetic welcome amenity. Dirtiest windows I have every seen, they must not have been cleaned ever (and 'ever' here is only 7 months). They forgot to do turndown service on both evenings of our stay (despite complaining after the first night). F&B mixed - we found the food in the lobby restaurant quite average, the buffet breakfast is visually stunning, but upon closer examination actually quite limited, especially in terms of fresh fruit. Light at the end of the tunnel: we brought those (and several other individual) shortcomings to the management's attention, and, after lot's of internal debate, were sufficiently compensated.

Pictures below (this should work like a slide show):
Oh my my... give me heads up next time with FS. Awful. MO KL is, despite hard product and size, miles ahead of FS.
This is awful. They have a few transfers from Seoul to help with standards, but by the sound of it still need time. The corridors need artwork desperately and I had a good laugh about the welcome amenity. Lighting looks moody...

I hope Langkawi was rather better?
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Last edited by scented; Nov 26, 2018 at 3:35 am
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Old Nov 26, 2018, 1:52 pm
  #103  
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Oh man, I was all excited to try out the new FS next week, now I feel like I should look elsewhere.

The most shocking to me is the damage to the bathroom, the hotel hasn't been open for more than a few months.
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Old Nov 26, 2018, 3:41 pm
  #104  
 
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Originally Posted by A4K
Oh man, I was all excited to try out the new FS next week, now I feel like I should look elsewhere.

The most shocking to me is the damage to the bathroom, the hotel hasn't been open for more than a few months.
Might as well be a construction fault, which has not yet been rectified. I am hopeful they will fix these issues, also considering ownership (which seems joint venture between long-time FS owner Ong Beng Seng and HRH Sultan Sharafuddin Idris Shah).

I can tell you a number of FS which had construction problems upon opening, which were fixed gradually.

I find the maintenance issues described herein much more worrisome, combined with early days service glitches.
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Old Nov 26, 2018, 4:41 pm
  #105  
 
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I had a very underwhelming stay at FS KL earlier this year, Disappointed to see they still can't their act together.
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