LHW leaders club updates and comments
Jan 26, 2024, 1:25 am
#331
Join Date: Apr 2002
Location: NYC
Posts: 9,124
They were ignored at my stays last month at The Okura in Amsterdam and at the Colombi in Freiburg. The room I booked in Bad Ragaz was deemed not upgradable so I could not use. Also had a points booking and they can not be used for those.
However on the plus side I got a 1,000 points total for the 2 denials
Both the Okura and The Colombi did still upgrade me at check in.
However on the plus side I got a 1,000 points total for the 2 denials
Both the Okura and The Colombi did still upgrade me at check in.
Jan 26, 2024, 8:12 am
#332
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,405
i did have success with the upgrade contacting the Bad Ragaz hotel for a previous reservation, but for this stay I booked a Jr Suite, so it was not usable.
i have decided to alter my perception of these confirmable upgrades too “get 500 bonus points for each stay”.
Jan 31, 2024, 10:44 am
#333
Join Date: Jan 2024
Posts: 2
Has anyone experience in having 2 back-to-back reservations with LHW? It would a be a 1 night reservation with points + 1 night reservation with cash. Will the hotel treat it as a single booking so I do not have to change the room and to check out after first night and check right back in?
Feb 5, 2024, 1:23 pm
#335
Join Date: Feb 2003
Programs: AC SE MM, too many others
Posts: 1,407
I think it is now not something you pay for ? There is no airport transfer any more - which makes sense if it is not a paid level. My upgrade history at this level is pretty positive so far - bumps into suite category from modest room bookings.
Feb 5, 2024, 11:26 pm
#336
Original Poster
Join Date: Oct 2004
Programs: BA Gold, SPG Gold, IC Plat RA, Fairmont Plat...
Posts: 506
Have you had any luck with the pre-arrival upgrade requests getting confirmed in advance?
Feb 7, 2024, 7:00 am
#337
Join Date: Feb 2003
Programs: AC SE MM, too many others
Posts: 1,407
In fact - just the opposite. In at least one case, the pre arrival request rejected, I received the 500 points or whatever but still received the suite at checkin. So it seems more adhoc than non Aurelian, even.
Mar 25, 2024, 3:31 pm
#338
Join Date: Dec 2003
Location: NYC
Posts: 6,433
Are bookings through Virtuoso agents eligible for points? We recently stayed at two LHW properties, booked through a Virtuoso agent, and gave the hotels my LC number, but nothing shows up on my dashboard. We checked out of the first eight days ago. Is that too soon to see points? BTW, the Virtuoso rates appeared to be less expensive than through the hotels or the LHW website.
Mar 25, 2024, 4:19 pm
#339
Join Date: May 2008
Posts: 67
My December stay through virtuoso got LC credit. I believe it took longer than 8 days but I don’t quite remember.
Are bookings through Virtuoso agents eligible for points? We recently stayed at two LHW properties, booked through a Virtuoso agent, and gave the hotels my LC number, but nothing shows up on my dashboard. We checked out of the first eight days ago. Is that too soon to see points? BTW, the Virtuoso rates appeared to be less expensive than through the hotels or the LHW website.
Mar 25, 2024, 8:56 pm
#340
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,405
Are bookings through Virtuoso agents eligible for points? We recently stayed at two LHW properties, booked through a Virtuoso agent, and gave the hotels my LC number, but nothing shows up on my dashboard. We checked out of the first eight days ago. Is that too soon to see points? BTW, the Virtuoso rates appeared to be less expensive than through the hotels or the LHW website.
Mar 26, 2024, 9:20 am
#341
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,737
I had such a stay in early March (Virtuoso had 3rd night free, which LHW did not) and the points posted without issue. I do not recall exactly, but the points posted fairly quickly. I could also see my reservation on the LHW site shortly after making the booking through Virtuoso
Mar 26, 2024, 11:17 am
#342
Join Date: Jul 2009
Location: E14, LON
Programs: Virtuoso TA; SELECT TA; BAEC Gold; Hilton Honors Diamond; IHG Plantinum Amb
Posts: 239
Are bookings through Virtuoso agents eligible for points? We recently stayed at two LHW properties, booked through a Virtuoso agent, and gave the hotels my LC number, but nothing shows up on my dashboard. We checked out of the first eight days ago. Is that too soon to see points? BTW, the Virtuoso rates appeared to be less expensive than through the hotels or the LHW website.
Apr 8, 2024, 11:56 am
#343
Join Date: Dec 2003
Location: NYC
Posts: 6,433
LHW phone rep said this wasn't true, that only booking directly with the hotel or through the LHW website counts. I'm not sure if I have the energy to push this, although if I stay in another LHW hotel an upgrade on booking would be nice.
Apr 8, 2024, 2:14 pm
#344
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,737
I helped LHW put this thru on their advisor board... so I'm afraid the rep is wrong. Go back to your advisor and have them escalate if you really care about the points
Apr 15, 2024, 6:34 pm
#345
Join Date: Nov 2011
Location: YYZ
Programs: DL Gold, AC75K, Bonvoy LTit, HH Diamond, SL Jade, ALL GOLD, IHG Diamond, GHA Plat, BA Gold
Posts: 42
I’ve done an FHR booking and gotten LHW points, not sure why it wouldn’t work the same for virtuoso? There were some older FT threads where this may have been clarified when they revamped the program …