Status match (official promotion for Italian residents)
Apr 30, 2009, 2:58 am
#17
Original Poster
Join Date: Jul 2006
Location: London
Posts: 778
I called this morning to ask about the benefits. I was transferred to a supervisor who "knew more about the promotion" than the regular representatives. She said that she knew nothing about the overdraft, however, upon completion of the required roundtrip on LX/LH/OS in any booking class, within 72 hours the account would be updated to SEN and 2 eVouchers would be in the account. And again next year, 2010, 2 more eVouchers would be deposited into the account. So, 4 eVouchers in total. The expiration of the status match is valid through Feb 2011 and to requalify for status requires flying the 100K during 2010. (Or, I suppose if you are really eager, you could fly 100K in Jan/Feb 2011!! I bet there are more than a few FTers out there willing to do that!)
She also noted that all accounts in this promotion are being monitored for address changes. If someone applies for this status match and has changed their address from outside of Italy to inside of Italy within the past 3 months, they will be sent a letter asking for a copy of their Italian "carta d'identita", Italian passport, certificato di residenza, or other concrete proof of residency in Italy. If an account is in Italy, the status match is granted, and the account address is changed to be outside of Italy before the expiration of the status, M&M will be notified immediately and they will contact the flyer to request documentation for a valid change of residence reason with proof.
She also noted that all accounts in this promotion are being monitored for address changes. If someone applies for this status match and has changed their address from outside of Italy to inside of Italy within the past 3 months, they will be sent a letter asking for a copy of their Italian "carta d'identita", Italian passport, certificato di residenza, or other concrete proof of residency in Italy. If an account is in Italy, the status match is granted, and the account address is changed to be outside of Italy before the expiration of the status, M&M will be notified immediately and they will contact the flyer to request documentation for a valid change of residence reason with proof.
Good news about the eVouchers.
However, the "within 72 hours the account would be updated to SEN" part is a bit optimistic. I've flown 4 flights on LX on the 25th and 26th and, as of today (30th), the account is still showing me as a "Member".
This might be due to delays in crediting the miles, rather than in implementing the actual status match itself.
I'll see what happens and keep you updated.
Apr 30, 2009, 3:16 am
#18
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Apr 30, 2009, 3:36 am
#19
Join Date: Jan 2005
Location: IAH and HAM
Programs: LH Sen, PPS, FB Platinum, Enrich Silver, SPG Plat
Posts: 1,496
I called this morning to ask about the benefits. I was transferred to a supervisor who "knew more about the promotion" than the regular representatives. She said that she knew nothing about the overdraft, however, upon completion of the required roundtrip on LX/LH/OS in any booking class, within 72 hours the account would be updated to SEN and 2 eVouchers would be in the account. And again next year, 2010, 2 more eVouchers would be deposited into the account. So, 4 eVouchers in total. The expiration of the status match is valid through Feb 2011 and to requalify for status requires flying the 100K during 2010. (Or, I suppose if you are really eager, you could fly 100K in Jan/Feb 2011!! I bet there are more than a few FTers out there willing to do that!)
She also noted that all accounts in this promotion are being monitored for address changes. If someone applies for this status match and has changed their address from outside of Italy to inside of Italy within the past 3 months, they will be sent a letter asking for a copy of their Italian "carta d'identita", Italian passport, certificato di residenza, or other concrete proof of residency in Italy. If an account is in Italy, the status match is granted, and the account address is changed to be outside of Italy before the expiration of the status, M&M will be notified immediately and they will contact the flyer to request documentation for a valid change of residence reason with proof.
She also noted that all accounts in this promotion are being monitored for address changes. If someone applies for this status match and has changed their address from outside of Italy to inside of Italy within the past 3 months, they will be sent a letter asking for a copy of their Italian "carta d'identita", Italian passport, certificato di residenza, or other concrete proof of residency in Italy. If an account is in Italy, the status match is granted, and the account address is changed to be outside of Italy before the expiration of the status, M&M will be notified immediately and they will contact the flyer to request documentation for a valid change of residence reason with proof.
S
Apr 30, 2009, 4:13 am
#20
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
1) 2 eVouchers now after you made the required flights and your new M&M account gets changed ot SEN
2) 2 eVouchers after you requalify again for SEN earning 100K miles in 2010
Now the first one is entirely up to M&M but would seriously tick me off personally. I don't want to be petty but most of us had to earn those few eVouchers we get very hard and here they are throwing them to people who may take one domestic RT flight on LH Italia in Y.
Not good in my book but great for all the people who can take advantage of it. It will take them max 1.5 years to get enough eVouchers (4) to upgrade one international long-haul RT from Y-C or C-F while it takes us other folks 4 years. Freaking brilliant idea. Makes me feel so appreciated.
Well my one more B-class eco trip BKK-VIE-BKK is booked already and then I have SEN till Feb 2013. After that everything that earns miles goes back into BD at 225% (for Eco) while it lasts.
Last edited by demue; Apr 30, 2009 at 4:19 am
Apr 30, 2009, 6:27 am
#21
Join Date: Dec 2008
Location: Venice, Italy
Programs: FlyingBlue Platinum, Miles&More Senator, bmi Diamond Club Silver, Marriott Gold Elite, SPG
Posts: 702
Well, it can be as incredible as you want it to be. Her name is clearly Italian. She spoke with a native Italian accent. She did not hesitate when I asked her questions, so it did not seem "made up" or created by her. I speak fluent Italian. I did not hear her incorrectly. She did not say that there would be 4 eVouchers at one time. But instead, 2 vouchers as soon as the account was updated to SEN and next year, at the renewal time when the new card is sent out, another 2 eVouchers. She made it sound like the system has to be manually manipulated to reflect the status. It's not something they can just program it to automatically do since it only takes 1 return in any booking class on LH/LX/OS. It seemed she was saying that this 1 return trip is basically the same as 100K miles, however the balance in the account after the status match will only be 0 (for non-earning classes) or whatever true mileage you should receive based on the booking class and distance travelled. Therefore, the turning from Basic or FTL to SEN triggers the eVouchers automatically. Next year, the same. M&M Italia will have to manually set the expiration date for Feb 2011, therefore generating the new card which she said is the technical mechanism for issuing the 2 new eVouchers. Therefore, 4 eVouchers in total.
Now, that is what SHE said. I will update all after my flight in May, and again next year I'll make a point to dig up this thread and let you know what happens again. I highly doubt I will earn 100K flown miles from May to Dec this year as I've already booked some non *A flights prior to this promotion being published. Nonrefundable tickets, can't cancel and rebook. Stuck like chuck.
Now, that is what SHE said. I will update all after my flight in May, and again next year I'll make a point to dig up this thread and let you know what happens again. I highly doubt I will earn 100K flown miles from May to Dec this year as I've already booked some non *A flights prior to this promotion being published. Nonrefundable tickets, can't cancel and rebook. Stuck like chuck.
Apr 30, 2009, 7:57 am
#22
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Sorry totti but any overdraft even with new rules will end up same as before. They may gift eVouchers, but better no overdraft after a status match and before the first requalification.
Apr 30, 2009, 8:55 am
#23
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
On a serious note I understand your concerns and share them to a certain extend. Still I hope that they learned something from the UK catastrophe… (hope springs eternal )
Apr 30, 2009, 5:01 pm
#24
Join Date: Jul 2007
Location: Italy
Programs: AZ CFP, OK Plat, LH FTL, SPG Plat, HH Dia, MR Gold, Carlson Gold, BW Dia, PC Plat AMB, Accor Plat
Posts: 116
May 1, 2009, 12:42 am
#25
Join Date: Dec 2008
Location: Venice, Italy
Programs: FlyingBlue Platinum, Miles&More Senator, bmi Diamond Club Silver, Marriott Gold Elite, SPG
Posts: 702
Call them. Ask for a supervisor and find out why you haven't been upgraded to SEN. If you do, let us know the results.
May 1, 2009, 5:50 am
#27
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
May 11, 2009, 1:19 pm
#30
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Offer seems to be extended to 31 May. The window in English refers to 2 flights to activate in the body of the text, but 1 flight in the picture ad and 1 return flight on the fax form. A bit confusing.
http://milesandmore-aktionen.de/ital..._Online_EN.pdf
http://milesandmore-aktionen.de/ital..._Online_EN.pdf