LH to PNQ [Pune, India] [merged]

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Jul 17, 2018, 2:33 pm

#91

indiafan

Join Date: Apr 2015

Programs: WN AL;

Posts: 62

Quote:

Originally Posted by oliver2002

Its seems Privatair went bust at the end of June and abruptly ended the agreement with LH. ADD is being served with an A330 but PNQ (due its small runway that cannot take widebodies) had to be suspended.

I am booked on TUL-IAH-FRA-PNQ for Oct 31 and returning PNQ-FRA-ORD-TUL on Nov 13.

My reservation is ticked via United. The reservation still shows these flights. Can I call United and change flights without any fees? Or do I wait till United informs me of the change?

Also I originally booked this ticket in Jan 2018 for travel in April 2018. I had to cancel and rebook it for Nov 2018. I paid $300 plus the fare difference. Will this prevent me from asking for a full refund?

I appreciate all the help.

Jul 17, 2018, 4:46 pm

#92

Fabo.sk

Join Date: Jul 2015

Location: HAG

Programs: Der 5* FTL

Posts: 8,051

Quote:

Originally Posted by indiafan

You can certainly ask. Worst they will say is that they don't officially know about the cancellation at this time (and I don't know if LH actually did officially cancel this far out yet... it's quite possible someone will take over the BBJs and the contract by winter schedule).
If they do cancel, you should be eligible for full refund of new fare (so incl. fare difference), but I'm not sure about the change fee.

Jul 18, 2018, 12:49 am

#93

cas_de

Join Date: Aug 2009

Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM

Programs: this and that

Posts: 1,731

Quote:

Originally Posted by Fabo.sk

Per Expertflyer flights FRA-PNQ and PNQ-FRA on the dates specified are not cancelled but zeroed out in all booking classes. Flights still show operated by PrivatAir, though.

LH (**) 768 0 FRA 31/10/18 11:50 PNQ 01/11/18 0:40 73W Su,M,W,Th,F,Sa 29% / 22m J0 C0 D0 Z0 P0 Y0 B0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0
LH (**) 769 1 PNQ 13/11/18 2:10 FRA 13/11/18 8:45 73W Su,M,T,Th,F,Sa NA / NA J0 C0 D0 Z0 P0 Y0 B0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0

Jul 18, 2018, 5:11 am

#94

oliver2002

Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources

Join Date: Dec 2002

Location: MUC

Programs: LH SEN

Posts: 48,178

I would call UA and ask about the situation. I'm sure LH is currently trying to find a replacement operator for LH768 for the winter schedule.

In case they are open to change, I'd ask UA to change you to the ORD-DEL direct operated by Air India:

Code:

SN31OCTTULPNQ/A*A,AI,9W -MD-                                                    
** AMADEUS SCHEDULES - SN ** PNQ PUNE.IN                     105 WE 31OCT 0000  
 1  *UA4512  F6 C6 A6 D6 Z6 P6 Y9 /TUL   ORD 1  0603    0803  E0/CR7            
             B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G9 N9                          
     AI 126  F4 A2 C4 D4 J4 Z4 Y9 /ORD 5 DEL 3  1430    1515+1E0/77W            
             B9 M9 H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 E9                             
     9W 856  C7 J7 Z7 I7 P7 Y7 M7 /DEL 3 PNQ    1755+1  2010+1E0/73H      27:37 
             T7 U7 N7 L7 Q7 S7 K7 H7 V7 O7 W0 B0                                
 2  *UA4512  F6 C6 A6 D6 Z6 P6 Y9 /TUL   ORD 1  0603    0803  E0/CR7            
             B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G9 N9                          
     AI 126  F4 A2 C4 D4 J4 Z4 Y9 /ORD 5 DEL 3  1430    1515+1E0/77W            
             B9 M9 H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 E9                             
     AI 853  C4 D4 J4 Z3 Y9 B9 M9 /DEL 3 PNQ    1900+1  2110+1E0/321      28:37 
             H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 ES

Back the AI option is actually faster:

Code:

AN13NOVPNQTUL/A*A,9W
** AMADEUS AVAILABILITY - AN ** TUL TULSA.USOK 118 TU 13NOV 0000
1 AI 854 C4 D4 J4 Z3 Y9 B9 M9 /PNQ DEL 3 2155 0010+1E0/321
H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9
AI 127 F4 A2 C4 D4 J4 Z4 Y9 /DEL 3 ORD 5 0200+1 0630+1E0/77W
B9 M9 H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 E9
*UA3804 Y9 B9 M9 E9 U9 H9 Q9 /ORD 2 TUL 1012+1 1217+1E0/CRJ 25:52
V9 W9 S9 T9 L9 K9 G0 N9

And yes, if LH really cancels LH768/9 for the winter season you will get a full refund.

Jul 18, 2018, 5:18 am

#95

Nick Art

Moderator: SAS

Join Date: Feb 2018

Location: BLL & CPH & ZRH

Programs: LX, SK EBD (*G)

Posts: 3,152

Quick Question:

Does anybody actually know what happened to Privatair?
I mean they used to have a B787 and 5 (+5) CS100 on order!

But as far as I can see now all planes are stored...

HB-JJA B737-700BBJ (the SAS one) newly registered: D-AWBC and should have entered service with PrivatAir Germany... stored in Erfurt or Antalya.
HB-JJE B757-204 (ECAir) in Brussels
HB-JJF B767-316/ER (Eurowings) in Phoenix
HB-JJH B737-753 (ECAir) in Brussels
HB-JSB Falcon 2000 still operational? Flew to Egypt or somewhere else on 17th Jul.
D-APTA A319-112 (Saudi) Riyadh
D-ASPA A319-112 (Saudi) ?
D-ASPB A319-112 (Saudi) Jeddah
D-AWBB B737-7CNBBJ (Lufthansa) in Hahn (did some check flights around Berlin, Eindhoven and Hahn)
CS-TFU A319-115/LR (White) Paddeborn Lippstadt

What a pity. I really liked the PrivatAir Livery

Last edited by Nick Art; Jul 18, 2018 at 5:31 am

Jul 19, 2018, 2:19 pm

#96

indiafan

Join Date: Apr 2015

Programs: WN AL;

Posts: 62

Quote:

Originally Posted by Fabo.sk

Quote:

Originally Posted by cas_de

Quote:

Originally Posted by oliver2002

Code:

SN31OCTTULPNQ/A*A,AI,9W -MD-
** AMADEUS SCHEDULES - SN ** PNQ PUNE.IN 105 WE 31OCT 0000
1 *UA4512 F6 C6 A6 D6 Z6 P6 Y9 /TUL ORD 1 0603 0803 E0/CR7
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G9 N9
AI 126 F4 A2 C4 D4 J4 Z4 Y9 /ORD 5 DEL 3 1430 1515+1E0/77W
B9 M9 H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 E9
9W 856 C7 J7 Z7 I7 P7 Y7 M7 /DEL 3 PNQ 1755+1 2010+1E0/73H 27:37
T7 U7 N7 L7 Q7 S7 K7 H7 V7 O7 W0 B0
2 *UA4512 F6 C6 A6 D6 Z6 P6 Y9 /TUL ORD 1 0603 0803 E0/CR7
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G9 N9
AI 126 F4 A2 C4 D4 J4 Z4 Y9 /ORD 5 DEL 3 1430 1515+1E0/77W
B9 M9 H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 E9
AI 853 C4 D4 J4 Z3 Y9 B9 M9 /DEL 3 PNQ 1900+1 2110+1E0/321 28:37
H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 ES

Back the AI option is actually faster:

Code:

AN13NOVPNQTUL/A*A,9W
** AMADEUS AVAILABILITY - AN ** TUL TULSA.USOK 118 TU 13NOV 0000
1 AI 854 C4 D4 J4 Z3 Y9 B9 M9 /PNQ DEL 3 2155 0010+1E0/321
H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9
AI 127 F4 A2 C4 D4 J4 Z4 Y9 /DEL 3 ORD 5 0200+1 0630+1E0/77W
B9 M9 H9 K9 Q9 V9 W9 G9 L9 U9 T9 S9 E9
*UA3804 Y9 B9 M9 E9 U9 H9 Q9 /ORD 2 TUL 1012+1 1217+1E0/CRJ 25:52
V9 W9 S9 T9 L9 K9 G0 N9

And yes, if LH really cancels LH768/9 for the winter season you will get a full refund.

Thank you for taking the time to help me out. I will give United a call and see where I end up.

Jul 19, 2018, 3:37 pm

#97

Fabo.sk

Join Date: Jul 2015

Location: HAG

Programs: Der 5* FTL

Posts: 8,051

Quote:

Originally Posted by indiafan

Thank you for taking the time to help me out. I will give United a call and see where I end up.

Please do let us know.

Jul 20, 2018, 8:53 am

#98

indiafan

Join Date: Apr 2015

Programs: WN AL;

Posts: 62

I gave United a call. CSR was receptive and understood what had happened. She cancelled my ticket and forwarded my request for refund to the refund unit. She said I will get full refund including the change fee I paid. Now I have to wait 7 to 10 business days to receive it back on my credit card. I hope it comes through.

I found an option that might work for me:

TUL-DEN-FRA-BLR on United and BLR-PNQ on IndiGo with 4 hrs for connection in BLR
Return: PNQ-BLR on IndiaGo with 3.5 hrs connection in BLR then BLR-FRA-IAH-TUL

This prices me at $1135 plus $75 (for domestic legs BLR-PNQ, PNQ-BLR)

Much more affordable than other options

Connections via DEL would be better but DEL-PNQ cost is higher and the airport more tricky to navigate. International ticket cost is the same.

But I am trigger shy as I have not gotten my refund yet. Wait ..wait ..wait ..hope it comes through....tick tock..

Last edited by indiafan; Jul 20, 2018 at 9:55 am

Jul 24, 2018, 12:37 pm

#99

indiafan

Join Date: Apr 2015

Programs: WN AL;

Posts: 62

Quote:

Originally Posted by indiafan

Received just the $300 change fee back on the credit card and nothing else. Argh! Planning another call to United. This is going to be worse than pulling out a teeth!

Jul 25, 2018, 3:17 pm

#100

BOStonTravels

Suspended

Join Date: Apr 2017

Programs: BA

Posts: 609

Quote:

Originally Posted by indiafan

Received just the $300 change fee back on the credit card and nothing else. Argh! Planning another call to United. This is going to be worse than pulling out a teeth!

sorry to hear about the difficulties, it can be so frustrating! If possible, have you tried dealing with UA on twitter? I have found that helpful!

Jul 27, 2018, 7:07 am

#101

indiafan

Join Date: Apr 2015

Programs: WN AL;

Posts: 62

Thank you all for your help.

I called United but their refunds department was closed. It is open 8-4. I received an email saying they had completed the refund process and listed the amount and credit card to which it was credited back. All looked good to me. Today the credit was posted on the credit card. Much relieved. Just needed to be patient I guess.

I booked TUL-IAH-FRA-BLR on United and BLR-PNQ on Indigo. Hopper app said to wait as prices could drop in next 4 weeks by another $100. I am traveling during peak festival season and didn't want to wait so I went ahead and bought the tickets. It came out cheaper than before and I got my change fee back.

From what I heard from friends, BLR transfer and connection times are not too bad and the process is fairly straight forward. I have 3.5 hrs connection at BLR both ways. Keeping my fingers crossed that it all works out.

Jul 28, 2018, 8:06 pm

#102

compuser1973

Join Date: Feb 2003

Location: 3rd Rock from the Sun

Programs: UA MP, DL SkyMiles

Posts: 288

So does anyone have any idea what LH is doing to restore flights impacted by PrivatAir going bust? Seems like there is no news anywhere about this.

Jul 28, 2018, 10:42 pm

#103

Carpacchio

Join Date: Mar 2015

Location: GVA

Programs: A3 *G, LX *G, AF *S

Posts: 761

See post 729 in the “LH new/cancelled routes” thread (sorry - don’t know how to make a direct reference)
Seems they give up the route...

Jul 29, 2018, 12:53 am

#104

Nick Art

Moderator: SAS

Join Date: Feb 2018

Location: BLL & CPH & ZRH

Programs: LX, SK EBD (*G)

Posts: 3,152

Quote:

Originally Posted by compuser1973

So does anyone have any idea what LH is doing to restore flights impacted by PrivatAir going bust? Seems like there is no news anywhere about this.

I'm more interested in what exactly happened to Privatair. I would hate to see them vanish, I always thought their planes looked kinda cool and I wanted to at least once fly on them

Aug 1, 2018, 5:03 am

#105

Nick Art

Moderator: SAS

Join Date: Feb 2018

Location: BLL & CPH & ZRH

Programs: LX, SK EBD (*G)

Posts: 3,152

Quote:

Originally Posted by Nick Art

I'm more interested in what exactly happened to Privatair. I would hate to see them vanish, I always thought their planes looked kinda cool and I wanted to at least once fly on them

Some small update: Apparently it was LH who cancelled the cooporation as reported by CH-Aviation and not Privatair going bust as we thought before. (They fly short haul flights for BA ex LGW since July 10th)
Privatair was also sheduled tgo fly from DUS to EWR starting from August 2nd. (LH408, this route has now been cancelled)
Furthermore the route Frankfurt - Jeddah - Addis Abeba was also sheduled to be operated by Privatair. (LH flies this route themselves with A333/343 now)

But in the same report LH claims they want to continue the cooperation in the future and that this pause is only for the summer shedule. They claim this to be due to perational and commercial reasons.
Is it just me or does something not make sense here at all.