Compensation for broken IFE?
Dec 13, 2018, 7:45 am
#62
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Actually I did wrote them, that "if the FlyNet is not functioning, then what else is also not functioning opn the plane?!"
Dec 13, 2018, 10:25 pm
#63
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,674
For sure if anything else relating to airworthiness, the flight would have gone nowhere, LH are rightly sticklers for safety in the Air.
Jan 7, 2023, 8:15 am
#64
Join Date: Dec 2002
Location: SFO
Posts: 3,942
Busted monitor in business class, FRA-BLR
Title says it all, had no inflight entertainment for the entire duration as a result.
What, if any, compensation might be due? The FAs suggested I write in to complain and they've documented the broken monitor on their end.
What, if any, compensation might be due? The FAs suggested I write in to complain and they've documented the broken monitor on their end.
Jan 7, 2023, 9:43 am
#65
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Jan 7, 2023, 3:03 pm
#66
Join Date: Feb 2005
Location: ZRH
Programs: LX HON***, FB Silver, BA Silver, Bonvoy Gold, Hyatt GP, Hertz Gold, GHA Black
Posts: 830
just reading this, I am not sure if I am the only one finding this strange. LH had a problem, their staff noted it and LH can not based on the data they have from you send you a compensation (note) without you filing a claim. not only it is work for them matching your claim to an internal report - I also find this very little customer oriented.
Jan 8, 2023, 1:50 am
#67
Join Date: Dec 2002
Location: SFO
Posts: 3,942
just reading this, I am not sure if I am the only one finding this strange. LH had a problem, their staff noted it and LH can not based on the data they have from you send you a compensation (note) without you filing a claim. not only it is work for them matching your claim to an internal report - I also find this very little customer oriented.
Jan 8, 2023, 4:06 am
#69
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,674
LH used to hand out vouchers & at a set rate depending on the issue, LX still do, given how poor LH ‘customer service ‘ is, not a clever move by LH to move away from vouchers…..
Jan 8, 2023, 9:32 am
#70
Join Date: Mar 2000
Location: Germany
Posts: 2,636