Originally Posted by
malgudi
Title says it all, had no inflight entertainment for the entire duration as a result.
What, if any, compensation might be due? The FAs suggested I write in to complain and they've documented the broken monitor on their end.
just reading this, I am not sure if I am the only one finding this strange. LH had a problem, their staff noted it and LH can not based on the data they have from you send you a compensation (note) without you filing a claim. not only it is work for them matching your claim to an internal report - I also find this very little customer oriented.