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Old Nov 25, 2019, 3:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DownUnderFlyer
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge.
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with “reserved for HON and F” with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldn’t help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: Escort to Air China Business Lounge and then to gate
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba






































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Special F/HON Services at different airports

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Old Oct 15, 2018, 4:23 pm
  #856  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Anyone has recent experience arriving in Sao Paulo GRU? Flying there now, in First, HON member.

Thanks
San Gottardo is offline  
Old Oct 21, 2018, 11:47 am
  #857  
 
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 510
PVG- on the 18/10, escort from the end of the bridge to immigration (with fast track) help to collect luggage and to take them after customs (up to the area where the driver are waiting), very good service
pvgman is offline  
Old Oct 24, 2018, 12:37 am
  #858  
 
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
SIN: Complete joke on arrival. They had a sign with all names (8 pax) but only one buggy (which doesn't fit 8..)

They simply said "you can walk, no more space".. it was one of the most remote gates.. thanks.. (that was after they collected all 8 F pax, then eventually figuring out not all of them will fit on the buggy - wasn't the only F pax to be told so.. )

It was the most remote gate at T2.. obviously no fast lane at immigration either (took about 20min since it was rush hour)

Not much better on departure.. at checkin (the premium checkin for F pax is not available currently due to renovation) got asked when I'd like to be picked up by the escort service. When requesting 10.30pm for a 11.10pm departure they told me "that's too late.." (but eventually agreed to it - when flying Y or C, I never leave the lounge before 10.45pm)

Interesting enough, the escort service came finally at 10.40pm - and without a buggy, so it was a (even slightly longer than on arrival) walk. "Queue jumping" wasn't really needed 5min before boarding ended..

In short: I'll not use F service in SIN anymore since it's more harm than useful.
YuropFlyer is offline  
Old Oct 24, 2018, 2:31 am
  #859  
 
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
Lucky you got a buggy! Last time arriving at SIN on LH F no buggy just a walk I said I could make my own way to SQ F Lounge in T3 where I was connecting to Sq C
HND arriving on LH F to connect to NH C No buggy but personal assistant all to myself - only place LH F is worth it is JFK!!!! No buggy but diplomat security priority luggage with HON tags collected for you then no need for any further assistance Taxistand to Manhattan 20 mins from landing
cbourl is offline  
Old Oct 24, 2018, 2:43 am
  #860  
 
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
I got walked to the front of immigration at ORD on arrival in LX F too, just like at JFK, but I got the impression it was due to HON and not F.. as the other pax in F were left to find their own way
vantage03 is offline  
Old Oct 24, 2018, 2:04 pm
  #861  
 
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,253
Originally Posted by YuropFlyer
SIN: Complete joke on arrival. They had a sign with all names (8 pax) but only one buggy (which doesn't fit 8..)

They simply said "you can walk, no more space".. it was one of the most remote gates.. thanks.. (that was after they collected all 8 F pax, then eventually figuring out not all of them will fit on the buggy - wasn't the only F pax to be told so.. )

It was the most remote gate at T2.. obviously no fast lane at immigration either (took about 20min since it was rush hour)

Not much better on departure.. at checkin (the premium checkin for F pax is not available currently due to renovation) got asked when I'd like to be picked up by the escort service. When requesting 10.30pm for a 11.10pm departure they told me "that's too late.." (but eventually agreed to it - when flying Y or C, I never leave the lounge before 10.45pm)

Interesting enough, the escort service came finally at 10.40pm - and without a buggy, so it was a (even slightly longer than on arrival) walk. "Queue jumping" wasn't really needed 5min before boarding ended..

In short: I'll not use F service in SIN anymore since it's more harm than useful.
Never got a buggy in SIN whether on arrival or departure when on LH/LX with SIN being end destination or departure airport. The only times I got it was when I was connecting from/to SQ flight which was indeed provided by SQ and not LH/LX.

Departing/Arriving on SQ F I was never provided a buggy though.
Honestly who needs a buggy anyway. I like to walk to the gate before a 13h flight. And the escort then helps you to skip security lines which is always a bit ackward but still an appreciated benefit.

Any recent experience with MEX? Flying there in 10 days (SEN in F).
f4freeJunior is offline  
Old Oct 24, 2018, 2:34 pm
  #862  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,731
Originally Posted by cbourl
only place LH F is worth it is JFK!!!!
That‘s a bit too simplistic. There are stations with more or less useful services on arrival and/or departure.
worldclubber is offline  
Old Oct 25, 2018, 3:59 am
  #863  
 
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
Originally Posted by f4freeJunior
Never got a buggy in SIN whether on arrival or departure when on LH/LX with SIN being end destination or departure airport. The only times I got it was when I was connecting from/to SQ flight which was indeed provided by SQ and not LH/LX.

Departing/Arriving on SQ F I was never provided a buggy though.
Honestly who needs a buggy anyway. I like to walk to the gate before a 13h flight. And the escort then helps you to skip security lines which is always a bit ackward but still an appreciated benefit.
I didn't really need a buggy either. BUT.. if they wait with a sign with 8 names (of all F pax) and tell you to wait aside for everyone, and only then realize they don't get enough buggy space and tell some F pax to walk themselves after half C has passed already, it's something I could happily go without. Not getting a buggy is fine. Getting told to wait aside and then told to walk yourself not so much.
YuropFlyer is offline  
Old Oct 25, 2018, 5:11 pm
  #864  
 
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
Originally Posted by worldclubber


That‘s a bit too simplistic. There are stations with more or less useful services on arrival and/or departure.
OK Should have qualified it -Only place LH F is worth it FOR ME is JFK
worldclubber likes this.
cbourl is offline  
Old Oct 25, 2018, 11:45 pm
  #865  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,731
Originally Posted by cbourl
OK Should have qualified it -Only place LH F is worth it FOR ME is JFK
Just meant that at some stations there are helpful services, even small ones, such as escort through security on departure from DXB (with jumping lines), escort through super-fast basement security at LAX (since jumping lines upstairs is no longer permitted), luggage already waiting next to baggage claim when you get through immigration at LAX, GIG and other stations on arrival, and so on ... Not exactly a limo that drives you directly from the plane to your hotel, but every little helps.
worldclubber is offline  
Old Oct 26, 2018, 8:49 am
  #866  
 
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Every arrival in BOS and ORD my luggage has been waiting to the side of the carousel by the time I get through Global Entry, which is just fantastic. I can walk quite literally without stopping from the plane to the curb even with a checked bag, with the only stop being at the GE kiosk. I've made it from plane to Uber in less than 10 minutes, with 2 checked bags.

Nothing special on arrival though. A HON rep waits outside the jetbridge but can't offer anything special so I always ignore.
callmedtop is offline  
Old Oct 27, 2018, 3:55 pm
  #867  
 
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
Originally Posted by callmedtop
Nothing special on arrival though. A HON rep waits outside the jetbridge but can't offer anything special so I always ignore.
ORD HON rep cuts immigration queue.. maybe just no help for you since you have Global Entry. For those of us who don’t, it’s very helpful.

FWIW with no Global Entry, just ESTA, I still get to the baggage carousel at LAX and ORD before the HON tagged bags arrive so YMMV..
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vantage03 is offline  
Old Oct 31, 2018, 1:15 pm
  #868  
 
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 764
LH F / LX F arriving in BOM: nothing. Could use a buggy here as there is the usual race to immigration to avoid the queues.
The Wolf is offline  
Old Jan 18, 2019, 12:16 am
  #869  
 
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,253
SIN: is the SATS premium checking open again? Flying tonight.
Arrival a few days ago LX F: like always, no transportation. There was a lady at the gate asking if assistance at immigration is needed. That's it.
MEX: no arrival service whatsoever
f4freeJunior is offline  
Old Jan 18, 2019, 8:51 am
  #870  
 
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,253
Originally Posted by f4freeJunior
SIN: is the SATS premium checking open again? Flying tonight.
yes it is. Doesn't really look better/newer than before. Chairs are terrible.
f4freeJunior is offline  


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