Unusual call by LOT
May 26, 2023, 4:31 pm
#1
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 215
Unusual call by LOT
I received a call by LOT this morning that left me with a question if there was more to it than it seems.
Booked a roundtrip in business on LOT to Narita last January for September and already receivend three flight times notifications by email. Only half an hour earlier or later, so nothing consequential. I have never been called before to inform me about a slight change in flying times or even a cancellation as that was always done by email.
So I was somewhat puzzled that I got a call by LOT Warsaw office this morning to tell me that the flight times to Narita had changed again by half an hour. The question put to me if they had to re-issue the ticket or not. I told them to re-issue the ticket and received a confirmation shortly after.
After checking my date of flying there were no seats in business available (probably fully booked), so could this be a case of dealing with an overbooked flight by LOT and attempting to free up space?
The agent was not pushy or anything. Just curious if calling to inform passengers of a flight time change is standard LOT policy.
Booked a roundtrip in business on LOT to Narita last January for September and already receivend three flight times notifications by email. Only half an hour earlier or later, so nothing consequential. I have never been called before to inform me about a slight change in flying times or even a cancellation as that was always done by email.
So I was somewhat puzzled that I got a call by LOT Warsaw office this morning to tell me that the flight times to Narita had changed again by half an hour. The question put to me if they had to re-issue the ticket or not. I told them to re-issue the ticket and received a confirmation shortly after.
After checking my date of flying there were no seats in business available (probably fully booked), so could this be a case of dealing with an overbooked flight by LOT and attempting to free up space?
The agent was not pushy or anything. Just curious if calling to inform passengers of a flight time change is standard LOT policy.
May 27, 2023, 3:24 am
#2
Join Date: Dec 2010
Programs: M&M Senator
Posts: 316
I received a call by LOT this morning that left me with a question if there was more to it than it seems.
Booked a roundtrip in business on LOT to Narita last January for September and already receivend three flight times notifications by email. Only half an hour earlier or later, so nothing consequential. I have never been called before to inform me about a slight change in flying times or even a cancellation as that was always done by email.
So I was somewhat puzzled that I got a call by LOT Warsaw office this morning to tell me that the flight times to Narita had changed again by half an hour. The question put to me if they had to re-issue the ticket or not. I told them to re-issue the ticket and received a confirmation shortly after.
After checking my date of flying there were no seats in business available (probably fully booked), so could this be a case of dealing with an overbooked flight by LOT and attempting to free up space?
The agent was not pushy or anything. Just curious if calling to inform passengers of a flight time change is standard LOT policy.
Booked a roundtrip in business on LOT to Narita last January for September and already receivend three flight times notifications by email. Only half an hour earlier or later, so nothing consequential. I have never been called before to inform me about a slight change in flying times or even a cancellation as that was always done by email.
So I was somewhat puzzled that I got a call by LOT Warsaw office this morning to tell me that the flight times to Narita had changed again by half an hour. The question put to me if they had to re-issue the ticket or not. I told them to re-issue the ticket and received a confirmation shortly after.
After checking my date of flying there were no seats in business available (probably fully booked), so could this be a case of dealing with an overbooked flight by LOT and attempting to free up space?
The agent was not pushy or anything. Just curious if calling to inform passengers of a flight time change is standard LOT policy.
May 27, 2023, 5:27 am
#4
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,584
That will probably be irregularity. I’ve had loads of calls from them over the years to inform me of cancellations as well as time changes if I hadn’t confirmed them.
It’s strange they would need to reissue the ticket. I don’t understand why it would be reissued if there’s just a time change.
What are the last two digits of the phone number?
It’s strange they would need to reissue the ticket. I don’t understand why it would be reissued if there’s just a time change.
What are the last two digits of the phone number?
May 27, 2023, 6:30 am
#5
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 215
73 the First numbers corresponded with their published number
Edit:
Hugolover's answer made me check the notification send by LOT on 7 May. I did not confirm the change, so that is probably why they called. In the meantime there must have been another change as the NRT departing time had changed again from the one of the 7 May mail. All is all sloppy reading on my side and good service on the side of LOT.
Edit:
Hugolover's answer made me check the notification send by LOT on 7 May. I did not confirm the change, so that is probably why they called. In the meantime there must have been another change as the NRT departing time had changed again from the one of the 7 May mail. All is all sloppy reading on my side and good service on the side of LOT.
Last edited by Stephan54; May 27, 2023 at 7:22 am
May 27, 2023, 8:20 am
#6
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,584
That’s the number for irreg. I’ve received dozens of calls over the past few years, but I do fly LO considerably more than other FT Members.
Yeah, you have to confirm the new times for such changes. For time changes the ticket likely wasn’t reissued but I suppose they say that to the pax to make things simpler to understand that the time change is accepted and send you a clear itinerary email “new ticket”.
Yeah, you have to confirm the new times for such changes. For time changes the ticket likely wasn’t reissued but I suppose they say that to the pax to make things simpler to understand that the time change is accepted and send you a clear itinerary email “new ticket”.
May 27, 2023, 9:25 am
#7
Join Date: Dec 2010
Programs: M&M Senator
Posts: 316
That will probably be irregularity. I’ve had loads of calls from them over the years to inform me of cancellations as well as time changes if I hadn’t confirmed them.
It’s strange they would need to reissue the ticket. I don’t understand why it would be reissued if there’s just a time change.
What are the last two digits of the phone number?
It’s strange they would need to reissue the ticket. I don’t understand why it would be reissued if there’s just a time change.
What are the last two digits of the phone number?
And I am not dicussing people who fly once a year...
May 30, 2023, 4:44 am
#9
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Acceptance of a time change should only be a revalidation, no reissue required. Agreed that it may be a terminology thing not to confuse the passenger, but to be honest (not specific to LO), there are still agents out there that won't know the difference either.
May 30, 2023, 10:02 am
#10
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,584
LOT staff know what's reval and reissue. They actually do it for you on the phone right away rather than send PNR's to some bogus queue to be issued when they feel like à la LHG.
As the email they send is titled "Electronic Ticket Receipt" its probably the reason for that language.
As the email they send is titled "Electronic Ticket Receipt" its probably the reason for that language.
May 30, 2023, 11:32 am
#11
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 215
Our mail was labeled "CALL CENTER" <[email protected], the attachment: Electronic Ticket EMD receipt.
It also says: At check-in, please show a picture identification and the document you gave for reference at reservation time.The document you gave for reference: what document do they refer to?
It also says: At check-in, please show a picture identification and the document you gave for reference at reservation time.The document you gave for reference: what document do they refer to?