FRA FCT & FCL catering moves from Do&Co to Käfer [merged feedback]
Apr 30, 23, 1:37 pm
#1
Original Poster
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,435
FRA FCT & FCL catering moves from Do&Co to Käfer [merged feedback]
Hello from our beloved FCT. I am flying in F (full fare F that is) from Frankfurt tonight to bid farewell to Do&Co and welcome Käfer as the new caterer.
For context: none of the staff will be fired and everyone has gotten a new contract.
My experience here is a complete and utter disaster:
Service tonight is at its worst ever with no one caring and everyone in a super bad mood. "Didn't you know? We are changing the caterer tonight".
The kitchen closed at 8pm here and there is a limited buffet left. Drinks are only available on a whatever is left basis.
Menus are not handed out - neither food nor drinks. "Didn't you know? We are changing the caterer tonight".
Asked to speak to the supervisor tonight (Mr. V for those who have been here before): Can we at least address the service shortcomings given that everyone will have a job tomorrow? "Didn't you know? We are changing the caterer tonight". And walks away, not addressing anything.
I understand that Carsten Spohr has zero regards for passengers or their well-being but this is so wrong on so many levels - heads should roll for this.
For context: none of the staff will be fired and everyone has gotten a new contract.
My experience here is a complete and utter disaster:
Service tonight is at its worst ever with no one caring and everyone in a super bad mood. "Didn't you know? We are changing the caterer tonight".
The kitchen closed at 8pm here and there is a limited buffet left. Drinks are only available on a whatever is left basis.
Menus are not handed out - neither food nor drinks. "Didn't you know? We are changing the caterer tonight".
Asked to speak to the supervisor tonight (Mr. V for those who have been here before): Can we at least address the service shortcomings given that everyone will have a job tomorrow? "Didn't you know? We are changing the caterer tonight". And walks away, not addressing anything.
I understand that Carsten Spohr has zero regards for passengers or their well-being but this is so wrong on so many levels - heads should roll for this.
Apr 30, 23, 1:44 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 10,632
Well it was fantastic last weekend, what a difference a week makes 
They have needed a catering change there for a long time, far below MUC & ZRH standards & it’s the same airline group
They have needed a catering change there for a long time, far below MUC & ZRH standards & it’s the same airline group
Apr 30, 23, 2:41 pm
#3
Join Date: Nov 2003
Location: Frankfurt
Programs: LH, A3, BA
Posts: 311
Hello from our beloved FCT. I am flying in F (full fare F that is) from Frankfurt tonight to bid farewell to Do&Co and welcome Käfer as the new caterer.
For context: none of the staff will be fired and everyone has gotten a new contract.
My experience here is a complete and utter disaster:
Service tonight is at its worst ever with no one caring and everyone in a super bad mood. "Didn't you know? We are changing the caterer tonight".
The kitchen closed at 8pm here and there is a limited buffet left. Drinks are only available on a whatever is left basis.
Menus are not handed out - neither food nor drinks. "Didn't you know? We are changing the caterer tonight".
Asked to speak to the supervisor tonight (Mr. V for those who have been here before): Can we at least address the service shortcomings given that everyone will have a job tomorrow? "Didn't you know? We are changing the caterer tonight". And walks away, not addressing anything.
I understand that Carsten Spohr has zero regards for passengers or their well-being but this is so wrong on so many levels - heads should roll for this.
For context: none of the staff will be fired and everyone has gotten a new contract.
My experience here is a complete and utter disaster:
Service tonight is at its worst ever with no one caring and everyone in a super bad mood. "Didn't you know? We are changing the caterer tonight".
The kitchen closed at 8pm here and there is a limited buffet left. Drinks are only available on a whatever is left basis.
Menus are not handed out - neither food nor drinks. "Didn't you know? We are changing the caterer tonight".
Asked to speak to the supervisor tonight (Mr. V for those who have been here before): Can we at least address the service shortcomings given that everyone will have a job tomorrow? "Didn't you know? We are changing the caterer tonight". And walks away, not addressing anything.
I understand that Carsten Spohr has zero regards for passengers or their well-being but this is so wrong on so many levels - heads should roll for this.
Apr 30, 23, 2:58 pm
#5
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,311
subject to arriving into FRA on time, let's see what liunch on Thursday is like. Looking forward to it. Haven't bothered to eat at the FCT for years (not that I'm there *that* often) but very much planning to this time.
Apr 30, 23, 4:16 pm
#8
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, VS Gold, VA Beyond, EK Gold, HH Diamond, WoH Globalist, Marriott Gold
Posts: 1,478
You’ve paid a full F fare, just to farewell a very average catering company from an airline lounge, which everyone has been complaining about for years?
Apr 30, 23, 5:12 pm
#9
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,517
Never understood the need for “some” to let everyone know that they have paid for F. As if they don’t dare redeem miles to fly F 🙄
Apr 30, 23, 11:44 pm
#10
Join Date: Oct 2012
Location: IRL,DE,PL,JPN
Programs: M&M,M&B,AMC,HH
Posts: 272
Transition completed. There are some changes in terms of the design and food. Everyone seams to be be happy with changes. I see how much work was put into it to make it look fresh and new.
And there is also special Duck
And there is also special Duck
May 1, 23, 12:39 am
#11
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 634
....For context: none of the staff will be fired and everyone has gotten a new contract.
My experience here is a complete and utter disaster:
Service tonight is at its worst ever with no one caring and everyone in a super bad mood. "Didn't you know? We are changing the caterer tonight".
The kitchen closed at 8pm here and there is a limited buffet left. Drinks are only available on a whatever is left basis.....
Asked to speak to the supervisor tonight (Mr. V for those who have been here before): Can we at least address the service shortcomings given that everyone will have a job tomorrow? "Didn't you know? We are changing the caterer tonight". And walks away, not addressing anything....
My experience here is a complete and utter disaster:
Service tonight is at its worst ever with no one caring and everyone in a super bad mood. "Didn't you know? We are changing the caterer tonight".
The kitchen closed at 8pm here and there is a limited buffet left. Drinks are only available on a whatever is left basis.....
Asked to speak to the supervisor tonight (Mr. V for those who have been here before): Can we at least address the service shortcomings given that everyone will have a job tomorrow? "Didn't you know? We are changing the caterer tonight". And walks away, not addressing anything....
May 1, 23, 2:20 am
#12
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,231
Looking forward to reports about the new menu and drink list. Maybe we are all surprised by the effort.
May 1, 23, 3:07 am
#13
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,107
May 1, 23, 4:10 am
#14
Join Date: Oct 2012
Location: IRL,DE,PL,JPN
Programs: M&M,M&B,AMC,HH
Posts: 272
