FRA FCT & FCL catering moves from Do&Co to Käfer [merged feedback]
 

Hello from our beloved FCT. I am flying in F (full fare F that is) from Frankfurt tonight to bid farewell to Do&Co and welcome Käfer as the new caterer.

For context: none of the staff will be fired and everyone has gotten a new contract.

My experience here is a complete and utter disaster:

Service tonight is at its worst ever with no one caring and everyone in a super bad mood. "Didn't you know? We are changing the caterer tonight".

The kitchen closed at 8pm here and there is a limited buffet left. Drinks are only available on a whatever is left basis.

Menus are not handed out - neither food nor drinks. "Didn't you know? We are changing the caterer tonight".

Asked to speak to the supervisor tonight (Mr. V for those who have been here before): Can we at least address the service shortcomings given that everyone will have a job tomorrow? "Didn't you know? We are changing the caterer tonight". And walks away, not addressing anything.

I understand that Carsten Spohr has zero regards for passengers or their well-being but this is so wrong on so many levels - heads should roll for this.

Well it was fantastic last weekend, what a difference a week makes :D

They have needed a catering change there for a long time, far below MUC & ZRH standards & it’s the same airline group :rolleyes:

Does indeed not sound great or professional. At the same time, changeovers are challenging, so sounds as if this was too much of a challenge for LH. Not sure I am surprised. Let‘s hope things go uphill from here, I am there very soon, will report.

I'll be there coming Saturday and hopefully by then the level is finally up to the standard of the FCL E in ZRH.

subject to arriving into FRA on time, let's see what liunch on Thursday is like. Looking forward to it. Haven't bothered to eat at the FCT for years (not that I'm there *that* often) but very much planning to this time.

Hope it will be sorted until tomorrow.
will let you know :rolleyes:

It was fantastic 2 weeks ago with super friendly staff also, full fare F or otherwise.

Wait. Help me make sure I understand correctly…
You’ve paid a full F fare, just to farewell a very average catering company from an airline lounge, which everyone has been complaining about for years?

Never understood the need for “some” to let everyone know that they have paid for F. As if they don’t dare redeem miles to fly F 🙄

Transition completed. There are some changes in terms of the design and food. Everyone seams to be be happy with changes. I see how much work was put into it to make it look fresh and new.
And there is also special Duck :)

Disgusting. After poor service (not just last night) they should count themselves lucky to be taken over by the new contractor. LH should have serious words with Käfer or whatever they’re called about what is expected in future.

Looking forward to reports about the new menu and drink list. Maybe we are all surprised by the effort.

That is all of FlyerTalk in one sentence :D

https://cimg0.ibsrv.net/gimg/www.fly...d9d126cea.jpeg
Drink menu
https://cimg1.ibsrv.net/gimg/www.fly...d1b45994d.jpeg
The most important page for most I guess
https://cimg2.ibsrv.net/gimg/www.fly...d3b284905.jpeg
Breakfast/lunch/dinner. Special section with kids menu as well
https://cimg3.ibsrv.net/gimg/www.fly...fdf42f661.jpeg
https://cimg4.ibsrv.net/gimg/www.fly...93db1ce20.jpeg
https://cimg5.ibsrv.net/gimg/www.fly...dabe8aba6.jpeg

I was told that they were working whole night to change everything and prepare for today.
I think they did a pretty decent job.
Small touches here and there.

Oh and the most important:

https://cimg6.ibsrv.net/gimg/www.fly...7416539d5.jpeg