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I Can't Cancel My Award Booking

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I Can't Cancel My Award Booking

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Old Feb 2, 2023, 2:00 pm
  #1  
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Join Date: Apr 2011
Posts: 1,226
I Can't Cancel My Award Booking
I'm trying to cancel a Lufthansa Miles and More award (operated by UA), but every time I get this message:


We were unable to retrieve this booking


The booking is listed, however, and there's even a booking code, so I'm not sure what the problem is.

How can I resolve this, short of spending an hour on the phone?

Would it be bad if I just leave the booking alone and become a no-show?

Would this ding my reputation with LH or UA?

Thanks
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Old Feb 2, 2023, 3:25 pm
  #2  
 
Join Date: Sep 2000
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I assume you made the booking using MandM miles? Can you see the booking on the Lufthansa website at all? Is the system not finding your booking or are you not able to cancel after it shows your booking?
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Old Feb 2, 2023, 3:32 pm
  #3  
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Originally Posted by Unterwegs
I assume you made the booking using MandM miles? Can you see the booking on the Lufthansa website at all? Is the system not finding your booking or are you not able to cancel after it shows your booking?
Yes, it's a Miles and More booking, as mentioned.

I can see the booking, but there's no option to cancel it. When I click on 'Download Booking', it takes me to a "Page not Found" link.
Also, there's no "Booking details" link, like in my other LH award.

Do I have to call to cancel?
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Old Feb 2, 2023, 4:07 pm
  #4  
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Join Date: Apr 2011
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I just discovered a roundabout way to access my booking.
Apparently, there's no way to cancel online (like I cancelled my UA award in less than 1 minute). I have to contact my "service team member". LH still operates as if it's 1997.

I decided to just be a no-show. No way am I wasting time and enduring aggravation on the phone. This is ridiculous.
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Old Feb 2, 2023, 7:43 pm
  #5  
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Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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Originally Posted by joer1212
I just discovered a roundabout way to access my booking.
Apparently, there's no way to cancel online (like I cancelled my UA award in less than 1 minute). I have to contact my "service team member". LH still operates as if it's 1997.

I decided to just be a no-show. No way am I wasting time and enduring aggravation on the phone. This is ridiculous.
Yes, the IT is stuck in a time warp & when they upgrade anything it does’t work….. you need to call to get your miles back, you can even do that after departure on M&M awards
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Old Feb 3, 2023, 1:36 am
  #6  
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Originally Posted by chris63
Yes, the IT is stuck in a time warp & when they upgrade anything it does’t work….. you need to call to get your miles back, you can even do that after departure on M&M awards
The thing is, the miles I used to book that award are now expired.
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Old Feb 3, 2023, 1:48 am
  #7  
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Originally Posted by joer1212
The thing is, the miles I used to book that award are now expired.
You can call & rebook during the same call, rebooking is currently free
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Old Feb 3, 2023, 1:52 am
  #8  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
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Originally Posted by joer1212
I decided to just be a no-show. No way am I wasting time and enduring aggravation on the phone. This is ridiculous.
If you want to cancel an award and recover the miles you have to call in anyways. Did you even try or just assumed it is going to take more than 5 minutes?
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Old Feb 3, 2023, 3:46 am
  #9  
 
Join Date: Oct 2007
Location: Munich, Germany
Programs: Miles&More Blue, SPG Silver
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As far as I know. Miles and More award bookings are only showed and can be edited on the Miles and More website. Not on LH and not on LH mobile App. It is a known "error / feature".
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Old Feb 3, 2023, 4:14 am
  #10  
 
Join Date: Aug 2004
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Originally Posted by joer1212
I just discovered a roundabout way to access my booking.
Apparently, there's no way to cancel online (like I cancelled my UA award in less than 1 minute). I have to contact my "service team member". LH still operates as if it's 1997...
Most of the time, I have to call when I cancel a MileagePlus award .. basically everytime when it is operated by a not-owned-by-UA airline.

And the same for Miles&More awards. So it's not a 1997 thing IMO.
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weero is offline  
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Old Feb 3, 2023, 4:33 am
  #11  
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Originally Posted by weero
Most of the time, I have to call when I cancel a MileagePlus award .. basically everytime when it is operated by a not-owned-by-UA airline.

And the same for Miles&More awards. So it's not a 1997 thing IMO.
Yes but which Year would you put LHG IT in ?

Not 2023, surely ?
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